Browse Our Blogs

  • Connexient Joins the Epic App Orchard to Drive Innovation and Transformation in Patient Experience

    Today, Connexient marked a major milestone in our evolution by joining the Epic App Orchard to drive innovation and transformation in Patient Experience together with our forward leaning clients. Connexient

    Read More
  • Forbes: What Patients Really Want And Why Healthcare Companies Should Care

    This excellent article in Forbes talks about how the emphasis on great Customer Experience in Retail and Hospitality industries has changed consumer expectations in Healthcare. This trend is driving many healthcare networks

    Read More
  • Gartner Names Connexient "Cool Vendor" and Sees Digital Wayfinding Becoming a Requirement for Healthcare Networks

    Gartner Names Connexient "Cool Vendor" for Location Services for Wayfinding It's exciting to see the mainstream technology media start to pick up on the revolution of Digital Wayfinding and "Indoor

    Read More
  • Connexient and Critical Arc: Driving Innovation and Transformation in Safety & Security Response

    Connexient has been driven since its inception by a vision that Indoor Mapping and Navigation Services will have positive impacts over time that go far beyond wayfinding and Patient Experience

    Read More
  • Meet Me Kicks Off the New Era of Location Sharing in MediNav

    Coming Soon in Navigator v. 3.1:  Meet Me! With our Navigator v. 3.0 launch and initial roll-out in our rear view mirror, Connexient is now focused on a busy roadmap

    Read More
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11

TAG Cloud

image.png

Today, Connexient marked a major milestone in our evolution by joining the Epic App Orchard to drive innovation and transformation in Patient Experience together with our forward leaning clients.

Connexient has long advocated for a new model of Patient Experience that weaves Digital Wayfinding, Navigation and Location Services together with EHR platforms and appointment scheduling applications to create a seamless “home to appointment” user experience via the smartphone to create the following patient workflow experience.

The idea is simple: connect the dots to reduce stress, improve patient experience and reduce missed and late appointments, all while lessening the impact on staff who must provide wayfinding assistance. As we go forward, this can provide both predictive and real-time visibility to healthcare networks on their inbound appointment flow to optimize the use of personnel and resources.

 

But this vision is not one that we can achieve alone.   To be realized, it requires:

  1. integration with EHR platforms and applications that manage appointments, patient care queues and clinical workflow;
  2. and innovation-minded healthcare networks eager to implement the  clinical and operational workflows to support it.

That is why Connexient is proud to announce that we have joined the Epic App Orchard and are working to connect MediNav with the Epic's MyChart mobile application.  We will start with two basic approaches:

  1. Deep Linking between the MyChart White Label App and the MediNav White Label App
  2. Side-by-side integration between the MyChart and MediNav Mobile Libraries within the primary health system mobile application.

But these are just the first steps on a path that we are confident will yield over time not only innovation and transformation in Patient Experience, but also significant improvements in Enterprise visibility and efficiency in managing patient flow and clinical resources.

We've talked about some of these future use cases recently in these blogs:

and how they fit into Gartner's framework for the "Real Time Health System."

So, if you are a healthcare network interested in learning more about how you can achieve these benefits for your patients and your organization, please contact us!

Epic and MyChart are registered trademarks of Epic Systems Corporation.

MediNav is a registered trademark of Connexient, Inc.

So, if you are a healthcare network interested in learning more about how you can achieve these benefits for your patients and your organization, please contact us!

Contact Us

This excellent article in Forbes talks about how the emphasis on great Customer Experience in Retail and Hospitality industries has changed consumer expectations in Healthcare. This trend is driving many healthcare networks to put a big focus on Patient Experience - as evidenced most prominently in the new position of Chief Patient Experience Officer at so many organizations. 

PX is also important because people’s expectations have been raised in other areas of their lives such as retail and hospitality. I wrote about this last year, saying that most healthcare organizations continue to operate with a provider- and payer-driven approach, when they should be modeling PX after customer experiences in other sectors. Even though people don’t see themselves as customers in a healthcare setting, The Beryl Institute found that patients have come to expect “an experience that treats them in certain ways and acknowledges who they are as people in the process.” The Beryl Institute concludes, “Leading healthcare would be naïve to think they are not being compared to those other experiences people are having.”

This section is fascinating - and points to just how impact Patient Experience - either positive or negative - can be (emphasis is mine).

The Beryl Institute asked people what they or someone they knew did as a result of having both positive and negative heathcare experiences. For positive experiences, 73% -- the highest percentage -- responded that they would “continue to use the same doctor or organization.” This suggests that PX has the potential to increase loyalty and influence patient choice.

The top reported action following a negative experience (76%) was that people said they would tell others – this far outweighed any other response to a negative experience and is similar to the percent of people who say they would share with others about a positive experience (70%). Together these findings indicate that that people are telling the stories about their experience, good or bad, in at least 7 of every 10 healthcare encounters. 

With that kind of impact, it is not hard to understand why this study by Accenture last year:

Happy Patients, Healthy Margins

concluded that ”hospitals that offer a superior patient experience can expect to achieve 50% higher margins - better than they can achieve by cost cutting alone.”

At Connexient, we have certainly always found the primary driver of the demand for MediNav to be the clear understanding of the negative impact of wayfinding challenges on Patient Experience, and the desire of our Patient-centric, innovation-minded clients to change that. Many of our clients are now moving with us to connect the dots of Digital Wayfinding into their Enterprise applications and overall strategies for deliver outstanding Patient Experience.

The Beryl Institute concludes:

“This is perhaps one of the most significant brand opportunities for healthcare organizations today…Healthcare organizations should be asking themselves, ‘What is the story we look to create in the experience we provide and what we want others to tell about us?’.”

Connexient works hand-in-hand with our clients to make that a story worth remembering - and telling others about!

Want to learn more about how Connexient can help your healthcare network deliver outstanding Patient Experience?

Contact Us

Gartner Names Connexient "Cool Vendor" for Location Services for Wayfinding

It's exciting to see the mainstream technology media start to pick up on the revolution of Digital Wayfinding and "Indoor GPS" in Healthcare.   One sign of this is that Gartner recently named Connexient as a "Cool Vendor" in their recently published report on Wayfinding in Location Services.

Gartner Analyst, Tim Zimmerman advises Infrastructure & Operation leaders “should evaluate new and innovative technologies that don’t require any interaction with the enterprise infrastructure, while providing navigational guidance to anyone that needs to get to his or her destination. The ability to integrate different location services, provides infrastructure flexibility, and the hands-free implementation capabilities of managed services or expertise of professional service offerings makes it easier for organizations to deploy wayfinding solutions.”

And Sees Digital Wayfinding Becoming a Requirement for Healthcare Networks

In two recent Hype Cycle reports, Gartner analysts also highlighted how what they call "experiential wayfinding" is becoming a critical tool for CIOs in two key areas:

  1. delivering a superior end-to end patient experience, which directly impacts competitiveness and revenues; and
  2. improving operational efficiency, which directly impacts costs.

Mark Gilbert, Gartner healthcare technology analyst, writes:

“Based on inquiry calls, experiential wayfinding adoption is increasing.  Health Delivery Organizations (HDOs) primarily use experiential wayfinding as a means to create a consumer-centric patient experience. For visionaries, experiential wayfinding is envisioned as an integral component of a consumer and patient engagement strategy and as an on ramp to the real-time health system.

Wayfinding has evolved to encompass an ecosystem of technologies that combine in a way that assists a patient to conveniently locate and navigate the healthcare provider facility and space.  Experiential wayfinding helps patients navigate an episode of care or navigate their health journey. Wayfinding of all forms is becoming a requirement as the complexity of care delivery continues in increase."

Connexient was born from a simple idea that 'Indoor GPS' would finally truly solve one of the major problems for Patient Experience:  wayfinding.  We have been working with our clients over the last several years and are now implementing many new models for how - leveraging our SDK - MediNav can be integrated with EHR platforms and Enteprise applications to drive innovative new Patient Experience models for location-based e-checkins and concierge services.

A New Paradigm:  The Real Time Healthcare System

But as simple and clear as the idea of "Indoor GPS for Patients" was, Connexient has also been driven by a vision that this was just the tip of the iceberg.  Just as with GPS and navigation outdoors, there are a myriad of ways in which these technologies can be used. 

Gartner's new paradigm of "The Real Time Health System" provides an elegant and powerful framework for thinking about this.   One area in which our vision differs from Gartner is in the breadth of the impact of Enterprise Digital Wayfinding and Navigation Services.  Whereas they frame it narrowly - as "Experiential Wayfinding" - what our market experience has shown us is that patients and visitors are just the tip of the iceberg.   When you start to dig, you find all kinds of negative impacts and friction on the operational effiency, costs and revenues from the same underlying problem of the complexity and size of healthcare facilties, campuses and networks.

This is why our clients are increasingly seeing Connexient's MediNav as new "Navigation Services Layer" in the IT stack that will drive compelling new use cases and operational efficiency through integrations with Enterprise applications in areas such as patient engagement, asset tracking, facility management, safety and security, and more.   

Many of the high value 'profiles' that Gartner analyzes would be greatly positively impacted by Digital Wayfinding and Enterprise Navigation Services.  Here are few examples.

  • Real Time Health System Supply Chain
  • Real Time Health System Command Center 
  • Crisis/Incident Management
  • Patient Throughput and Capacity Management
  • Enterprise Mobility Management
  • Real Time Location Services
  • IOT Hospitals
  • Interactive Patient Room

All of these technologies today use maps that are incomplete and innacurate, and lack navigation services.   And their benefits and ROI would be greatly increased - in some cases transformed - by leveraging navigation-quality maps and navigation services.    Connexient's focus is to  work together with our clients to ensure that all of these benefits for the 'real world' components of the Real Time Health System are realized over time, starting first with Experiential Wayfinding.  As we do that, the problem we are solving is not so much 'wayfinding' as the dynamic coordination people, equipment, vehicles - and one day soon robots.

Contact Us

Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input

Connexient LLC

210 West 29th Street, 9th Floor
New York, NY 10001
(212) 763-6604 | (888) 850-4920
[email protected]