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  • GIVING PATIENTS THE GIFT OF COMPASSION AT HACKENSACK UNIVERSITY MEDICAL CENTER

    Giving Tuesday (November 27th) is a global day of giving – it reminds us to get in the holiday spirit by helping out family, friends, colleagues and communities. Connexient co-founders Mark

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  • Connexient Joins the Epic App Orchard to Drive Innovation and Transformation in Patient Experience

    Today, Connexient marked a major milestone in our evolution by joining the Epic App Orchard to drive innovation and transformation in Patient Experience together with our forward leaning clients. Connexient

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  • Forbes: What Patients Really Want And Why Healthcare Companies Should Care

    This excellent article in Forbes talks about how the emphasis on great Customer Experience in Retail and Hospitality industries has changed consumer expectations in Healthcare. This trend is driving many healthcare networks

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  • Gartner Names Connexient "Cool Vendor" and Sees Digital Wayfinding Becoming a Requirement for Healthcare Networks

    Gartner Names Connexient "Cool Vendor" for Location Services for Wayfinding It's exciting to see the mainstream technology media start to pick up on the revolution of Digital Wayfinding and "Indoor

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  • Connexient and Critical Arc: Driving Innovation and Transformation in Safety & Security Response

    Connexient has been driven since its inception by a vision that Indoor Mapping and Navigation Services will have positive impacts over time that go far beyond wayfinding and Patient Experience

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Giving Tuesday (November 27th) is a global day of giving – it reminds us to get in the holiday spirit by helping out family, friends, colleagues and communities.

Connexient co-founders Mark Green and Joe Motta partnered with their colleagues at Hackensack Meridian Health to deliver 1,000 compassionate compression kits to patients.  Each kit includes a pair of stylish compression socks, an eye mask and ear plugs. Compression socks are great post-operation and during treatment as they increase circulation, decrease swelling and reduce the risk of blood clots.

“We wanted to do something meaningful for those who won’t be home for the holidays this year,” said Connexient co-founder and president, Joe Motta.  “By giving patients at Hackensack University Medical Center compassionate compression kits, we’re hopefully providing comfort during their treatment and recovery.”

(Left to right)  Connexient CEO, Mark Green was joined by Hackensack Meridian Health co-CEO, Bob Garret; Hackensack University Medical Center FACHE, President of Population Health at Hackensack Meridian Health, Mark D. Sparta; Vice President Hospitality Services at Hackensack Meridian Health Kunle Modupe and Joe Motta, co-founder and President at Connexient.

Connexient provides indoor GPS for the Hackensack University Medical Center Campus, and is rolling out across the Hackensack Meridian Health network.. Finding your way through massive hospitals and medical centers can be stressful.  Not to mention, getting lost can result in late or missed appointments, a problem that costs hospitals over $150B annually in the US. Connexient’s MediNav™ patient experience solution provides true turn-by-turn indoor navigation and works like Google Maps or Waze but for indoors. Now, patients, visitors and staff have an indoor guide on their phone to help them reach their destination.

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Today, Connexient marked a major milestone in our evolution by joining the Epic App Orchard to drive innovation and transformation in Patient Experience together with our forward leaning clients.

Connexient has long advocated for a new model of Patient Experience that weaves Digital Wayfinding, Navigation and Location Services together with EHR platforms and appointment scheduling applications to create a seamless “home to appointment” user experience via the smartphone to create the following patient workflow experience.

The idea is simple: connect the dots to reduce stress, improve patient experience and reduce missed and late appointments, all while lessening the impact on staff who must provide wayfinding assistance. As we go forward, this can provide both predictive and real-time visibility to healthcare networks on their inbound appointment flow to optimize the use of personnel and resources.

 

But this vision is not one that we can achieve alone.   To be realized, it requires:

  1. integration with EHR platforms and applications that manage appointments, patient care queues and clinical workflow;
  2. and innovation-minded healthcare networks eager to implement the  clinical and operational workflows to support it.

That is why Connexient is proud to announce that we have joined the Epic App Orchard and are working to connect MediNav with the Epic's MyChart mobile application.  We will start with two basic approaches:

  1. Deep Linking between the MyChart White Label App and the MediNav White Label App
  2. Side-by-side integration between the MyChart and MediNav Mobile Libraries within the primary health system mobile application.

But these are just the first steps on a path that we are confident will yield over time not only innovation and transformation in Patient Experience, but also significant improvements in Enterprise visibility and efficiency in managing patient flow and clinical resources.

We've talked about some of these future use cases recently in these blogs:

and how they fit into Gartner's framework for the "Real Time Health System."

So, if you are a healthcare network interested in learning more about how you can achieve these benefits for your patients and your organization, please contact us!

Epic and MyChart are registered trademarks of Epic Systems Corporation.

MediNav is a registered trademark of Connexient, Inc.

So, if you are a healthcare network interested in learning more about how you can achieve these benefits for your patients and your organization, please contact us!

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This excellent article in Forbes talks about how the emphasis on great Customer Experience in Retail and Hospitality industries has changed consumer expectations in Healthcare. This trend is driving many healthcare networks to put a big focus on Patient Experience - as evidenced most prominently in the new position of Chief Patient Experience Officer at so many organizations. 

PX is also important because people’s expectations have been raised in other areas of their lives such as retail and hospitality. I wrote about this last year, saying that most healthcare organizations continue to operate with a provider- and payer-driven approach, when they should be modeling PX after customer experiences in other sectors. Even though people don’t see themselves as customers in a healthcare setting, The Beryl Institute found that patients have come to expect “an experience that treats them in certain ways and acknowledges who they are as people in the process.” The Beryl Institute concludes, “Leading healthcare would be naïve to think they are not being compared to those other experiences people are having.”

This section is fascinating - and points to just how impact Patient Experience - either positive or negative - can be (emphasis is mine).

The Beryl Institute asked people what they or someone they knew did as a result of having both positive and negative heathcare experiences. For positive experiences, 73% -- the highest percentage -- responded that they would “continue to use the same doctor or organization.” This suggests that PX has the potential to increase loyalty and influence patient choice.

The top reported action following a negative experience (76%) was that people said they would tell others – this far outweighed any other response to a negative experience and is similar to the percent of people who say they would share with others about a positive experience (70%). Together these findings indicate that that people are telling the stories about their experience, good or bad, in at least 7 of every 10 healthcare encounters. 

With that kind of impact, it is not hard to understand why this study by Accenture last year:

Happy Patients, Healthy Margins

concluded that ”hospitals that offer a superior patient experience can expect to achieve 50% higher margins - better than they can achieve by cost cutting alone.”

At Connexient, we have certainly always found the primary driver of the demand for MediNav to be the clear understanding of the negative impact of wayfinding challenges on Patient Experience, and the desire of our Patient-centric, innovation-minded clients to change that. Many of our clients are now moving with us to connect the dots of Digital Wayfinding into their Enterprise applications and overall strategies for deliver outstanding Patient Experience.

The Beryl Institute concludes:

“This is perhaps one of the most significant brand opportunities for healthcare organizations today…Healthcare organizations should be asking themselves, ‘What is the story we look to create in the experience we provide and what we want others to tell about us?’.”

Connexient works hand-in-hand with our clients to make that a story worth remembering - and telling others about!

Want to learn more about how Connexient can help your healthcare network deliver outstanding Patient Experience?

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Connexient LLC

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New York, NY 10001
(212) 763-6604 | (888) 850-4920
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