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  • GIVING PATIENTS THE GIFT OF COMPASSION AT HACKENSACK UNIVERSITY MEDICAL CENTER

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  • Connexient Joins the Epic App Orchard to Drive Innovation and Transformation in Patient Experience

    Today, Connexient marked a major milestone in our evolution by joining the Epic App Orchard to drive innovation and transformation in Patient Experience together with our forward leaning clients. Connexient

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TAG Cloud

eHealthcare Strategy LogoRecently, eHealthcare Strategy & Trends published an article on the launch of MediNav at Robert Wood Johnson University Hospital and our deployment at the National Institutes of Health Clinical Center in Bethesda, MD.

The full length "digital reprint" of the article came out yesterday and can be found here:

The first part of the article - focused on RWJ Find My Way - does an excellent job of describing the issue of Wayfinding at large, complex facilities and how Indoor Navigation with MediNav can vastly improve and transform that important element of Patient Experience. The second section, focused on our deployment at the NIH, also addresses in addition the staff version and some of the broader use cases we will support.

See the RWJ Find My Way Video

The Importance of Campus-Wide and Network-Wide Wayfinding

One thread that runs through the article is the importance of addressing Campus-wide and Network-wide wayfinding. Often getting to the right building - and the right parking garage or location - is very confusing and difficult for an arriving patient or visitor. As a consequence, people are lost before they even get there!

“We are a very large campus,” says Joanne Arico, RN, BSN, Director of Patient Experience at RWJUH. “We take up several city blocks.” She describes a labyrinth of buildings, hallways, bridges, parking garages, and several information desks where patients check in . . . We noticed we had a lot of patients that were in one building that needed to be in another building."

With over 20 years of experience in Wayfinding for Hospitals and Healthcare Networks, we have always understood the importance of this issue and our Parking Planner feature was designed to solve it.

Even after a user parks and arrives at your campus - whether that be an actual campus space or an urban campus spread across a part of a city - he or she will often have to navigate to and between buildings. The NIH is a great example of this.

"The vast complex that houses the National Institutes of Health (NIH) spans 322 acres and can be challenging for both patients and staff to navigate. “We have three and a half million square feet under one roof, so it’s understandable where a patient could get turned around here,” says Eric Cole, Chief Administrative Officer at NIH Clinical Center.

That's where our end-to-end, integrated indoor and outdoor approach to Wayfinding is so critical.

Connexient's Google Maps Integration - Filling the Crucial Gaps

To address this problem of campus navigation, Connexient will leverage its integration of Google Maps to provide additional layers of map information and functionality to seamlessly connect the outdoor and indoor lets of a users journey. With our Enterprise Grade Mapping Services, Connexient can fill in the crucial gaps that will always be in a Google Map. The problem is that Google does not - and can not - know your organization and facilities, nor have the indoor maps of your facilities.

Connexient ensures that the user will get not just to an address, but to the right entrance - and then from there turn-by-turn to your indoor location. Even when there is not an indoor map of a building, our understanding of your organization, campus and network will ensure that users are guided correctly and accurately to their destinations.

The Next Step: Transport Van and Vehicle Logistics

One very interesting next step we will be taking with the NIH is integrating location data for transport vans. This will enable users of MediNav to do things like see the current location of transport vans, get their current ETA (estimated time of arrival) to the user's location and so on. This can be tremendously helpful, enabling users - just as we all do with Uber today - to be more productive and comfortable, rather than having to wait out on a curb, for example.

This capability will also be applied in the Staff version of MediNav more generally for Enterprise logistics - helping to coordinate all the different vans, golf carts, vendor vehicles making deliveries and so on that are used in operations.

We call that the Uber-ization of the Enterprise! More to come on that in future blogs!

To learn how Connexient can provide Indoor Maps, Navigation and Location Services improve Patient & Visitor Experience, increase efficiency and capture lost revenue for your organization, please contact us.

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