Browse Our Blogs

  • GIVING PATIENTS THE GIFT OF COMPASSION AT HACKENSACK UNIVERSITY MEDICAL CENTER

    Giving Tuesday (November 27th) is a global day of giving – it reminds us to get in the holiday spirit by helping out family, friends, colleagues and communities. Connexient co-founders Mark

    Read More
  • Connexient Joins the Epic App Orchard to Drive Innovation and Transformation in Patient Experience

    Today, Connexient marked a major milestone in our evolution by joining the Epic App Orchard to drive innovation and transformation in Patient Experience together with our forward leaning clients. Connexient

    Read More
  • Forbes: What Patients Really Want And Why Healthcare Companies Should Care

    This excellent article in Forbes talks about how the emphasis on great Customer Experience in Retail and Hospitality industries has changed consumer expectations in Healthcare. This trend is driving many healthcare networks

    Read More
  • Gartner Names Connexient "Cool Vendor" and Sees Digital Wayfinding Becoming a Requirement for Healthcare Networks

    Gartner Names Connexient "Cool Vendor" for Location Services for Wayfinding It's exciting to see the mainstream technology media start to pick up on the revolution of Digital Wayfinding and "Indoor

    Read More
  • Connexient and Critical Arc: Driving Innovation and Transformation in Safety & Security Response

    Connexient has been driven since its inception by a vision that Indoor Mapping and Navigation Services will have positive impacts over time that go far beyond wayfinding and Patient Experience

    Read More
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11

TAG Cloud

Last week, we posted an article on the basic options and approaches to EHR Integration that Connexient supports, and how this can support an innovative new “Airline Check-in Model” for Patient Experience. But that is just one use case - and how it should be implemented will vary by the capabilities, goals and vision of each organization. There are any number of other ways that indoor maps, navigation and location-based services can be leveraged to innovate in ways that enhance Patient Experience and drive Enterprise visibility and efficiency.

Medinav

Other Examples of Advanced Patient Experience Use Cases

A few examples that have come up frequently in our discussion with clients include the following.

1. Meet Me

Just finding a family member or friend who is already deep inside a large, complex healthcare facility can be a daunting challenge. Our new Meet Me feature - available to both SDK and White Label clients in Q4, 2018 - will make meeting up fast and easy by sharing either your current location or a designated location that you are headed towards.

2. Freedom for Family & Friends

Today, family and friends often feel chained to the ER, post-op room or other locations while they wait for their loved one to emerge. With Navigation and Location-based Services, they can take advantage of dining, recreation and other convenience and comfort amenities your organization provides without fear. When the appointment or procedure is over, the receptionist or nurse can either go find them or call them back with our Meet Me feature.

3. Abolish the Waiting Room!

Many healthcare networks are asking an even deeper question: why do we even need waiting rooms any more? Their existence is really an artifact of the inefficiency of systems before the advent of ubiquitous personal communication technologies and location services.

With MediNav™, after a location-based check-in in the parking garage or lobby, patients can be navigated directly to their appointment room, and caregivers notified with their location to meet them. Arriving physicians and other caregivers that may not be as familiar with your hospital as daily staff can also benefit from navigation to guide them directly to the specific care room the patient is located.

4. Uber-ize Your Valet Service

One of the remarkable innovations of ride-sharing services like Uber is how they leverage location and navigation services to bring drivers and riders together in minutes. What if the valet service at your facilities could work like Uber? Well, now it can! With MediNav™ integration, users could notify valets when they are leaving their appointment, and have the car ready to step into by the time they get there. The key to this is that location services gives the valet real time visibility into that patient’s location, enabling them to coordinate delivery of the vehicle.

5. Location-based Delivery and Other Concierge Services

Consumers are flocking to the convenience of delivery services for meals, groceries and all kinds of shopping. Increasingly, they will expect this as part of their experience at a healthcare facility. This poses a huge challenge for healthcare providers, however, in the need to provide staff with knowledge of the facility to help vendors make such deliveries - or leave them to wander! With Medinav™, the patient can share their location on an opt-in basis and vendors or hospitality staff can be guided with pinpoint navigation to get there.

By the way, these same capabilities can also be leveraged through integration with your safety & security systems to ensure that your organization has visibility and awareness of the location and activities of all such vendors.

Integration is the Key

While some of these use cases might be addressed in part as a feature in the MediNav™ White Label application, many can not, and all will be more compelling and useful if integrated with other Enterprise Healthcare IT applications and systems. That’s where Connexient believes that the greatest value of indoor navigation and navigation quality maps will be realized. When it comes to integration, there are two vectors to be considered.

First, more and more of our clients are are focusing on a strategy to migrate to a unified IOT and Location Services infrastructure that will address all Enterprise use cases. As they do this, we see our job as being to support and leverage this infrastructure, providing indoor navigation services as a new layer in Enterprise IT that will make it possible to coordinate and manage the flow of people and equipment through large complex hospital facilities - and the visibility of the Enterprise into this - in an entirely innovative and powerful ways.

Second, our clients want to make applications and systems work together to create connected and integrated user experiences. The area of highest priority for most healthcare networks today is Patient Experience. Therefore, we are working with our clients and leading EHR platforms to provide 3 options for how this can happen with MediNav™. You can read more about that here:

EHR Integration Options to Support Advanced Patient Experience Use Cases Customer Portal Graphics

Interested? Contact Us!

If you are a forward leaning Healthcare network looking to drive innovation, efficiency and great Patient Experience with Indoor Mapping, Navigation and Location-based Services, please contact us.

Contact Us

Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input

Connexient LLC

210 West 29th Street, 9th Floor
New York, NY 10001
(212) 763-6604 | (888) 850-4920
[email protected]