Finding your way to your doctor’s office at UAB Medicine just got easier - thanks to MediNavTM! So did finding your way to the parking lot, the coffee shop and the restaurant…Read More
A while back, we blogged about what are the key requirements and characteristics of Indoor Navigation in What Exactly is Indoor Navigation Matter Anyways - and Why Does It Matter? In…Read More
PoleStar Connect Day SNCF, Unibail Rodemco, Schneider Electric and Connexient discuss use cases and strategic value of indoor positioning and navigation Last week I had the opportunity to participate in…Read More
I recently came across this position paper called: Wayfinding Design for Understanding published by the outstanding Center for Health Design. https://www.healthdesign.org/knowledge-repository/wayfinding-design-understanding https://www.healthdesign.org/sites/default/files/WayfindingPositionPaper.pdf While it was published in 1992 - and thus…Read More
Connexient was founded with a singular, driving vision: to develop and deliver a true turn-by-turn indoor navigation experience that would be as intuitive and useful as that which billions of…Read More
While the "beeping" UI here has a specific context and use case based on similar tools that the visually impaired already use, it seems ripe for enhancements with voice and other audio prompts
This use case highlights and draws on some of the things that are truly unique to Tango. With BLE or Cisco-based navigation-quality indoor positioning, for example, our MediNav Navigator could easily help to guide a visually impaired user end-to-end across a large facility, as well as provide location-based information and services that are useful. But it would be only a partial solution at best.
With Tango, on the other hand, we will be able to not only navigate the user, but literally see the environment for them. Tango can recognize spatial relationships and objects in way far more similar to how our own brains do. This makes it possible to help the visually impaired both avoid obstacles on this journey and also embed information about the environment and objects that are useful.
One very simple example of this would be recognizing and being able to guide the user precisely to a water fountain. Or point their device towards a wall, perhaps, and scan and read all the signs and options that are on it. The key point is that almost all of the things in terms of navigating an environment that the "sighted" person takes for granted and are so difficult for the visually impaired now becomes possible again.
There is a good stretch of road ahead to make all this practical as a complete solution and ready in a market sense, but the number of ways that Indoor Navigation + Augmented Reality can be combined for user benefit seem almost endless!
To learn how Connexient can provide Indoor Maps, Navigation and Location Services improve Patient & Visitor Experience, increase efficiency and capture lost revenue for your organization, please contact us.
Like a lot of companies, Connexient had a very busy and exciting time at HiMSS 2015! All in all, what we experienced was a pretty overwhelming groundswell of demand for Indoor Navigation and Location-based services. This was driven by an understanding both of its immediate role in improving Patient Experience as well as its longer term strategic value and ROI. Whereas last year the discussions were all centered on pilots or initial deployments to one building, this year it was all about campus wide or network deployments, as well as driving towards integrations with EHR and other Healthcare IT.
A major reason was that this headline - not ours - from the 26th Annual HIMSS Leadership Survey.
What we experienced in our discussions was part of a bigger wave, evidently! Here are just a few excerpts from a great summary by Healthcare Informatics:
Patient satisfaction, patient engagement, and quality of care improvement have raced to the top of healthcare CIOs’ and senior IT executives’ agendas in the past year, according to the industry’s leading executive survey. Those were among the findings of the 26th Annual HIMSS Leadership Survey, sponsored by the Chicago-based Healthcare Information and Management Systems Society, and released at a press briefing held Monday morning, April 13, at the vast McCormick Place Convention Center in Chicago.
With regard to the HIMSS Leadership Survey, most dramatically, respondents ranked “improve patient satisfaction” and “improve patient care/quality of care” as their top business objectives, both at 87 percent, and above “sustain financial viability,” at 85 percent; “improve care coordination,” at 76 percent; “improve operational efficiency,” at 72 percent; “improve physician satisfaction,” at 68 percent; “achieve meaningful use,” at 68 percent; and “increase market share,” at 66 percent. Jennifer Horowitz, HIMSS’ senior director of research, in response to a question from Healthcare Informatics regarding the unprecedented nature of this survey result, noted that the methodology of the survey has changed in this year’s survey, compared to last year’s.
This sea change in focus was something we experienced directly.
The reason is simple. While the study does not specifically focus on Digital Wayfinding and Indoor Navigation, it is now clearly recognized as a key component of a strategy to improve Patient Satisfaction and Experience. It always has been in Hospitals - this is why there have long been Wayfinding Committees with C-level focus and significant budgets. But now this has been become part of a broader Patient Experience focus with even more Enterprise commitment.
Additionally, there was also high demand to integrate Indoor Navigation and Location-based Services with Patient Engagement applications and EHR platforms. While there are many potential benefits to this, the low hanging fruit is encapsulated in what have been evangelizing as the Airline Check-in Model Use Case. We'd be the first to agree that there are many things that are not so great about the Airline customer experience these days! But this particular use case is a bright spot and one that can be applied for even greater benefits in Healthcare.
The "Airline Checkin Model" Use Case
These screenshots show functionality that MediNav supports out-of-the box to support the integration with EHR systems to dramatically enhance and improve the patient experience.
Patient receives an appointment reminder 24 hours prior and can confirm he/she is coming, as well as set reminder for a desired time when he/she should leave for the appointment. Patient can also view end-to-end route - outdoors and indoors - in advance at this point to pre-plan their trip.
Using the Parking Planner feature, Patient is given recommended parking location based on their appointment destination inside the building. Then receives turn-by-turn navigation to the correct garage entrance with Google Maps.
Upon arrival at the parking garage, Patient’s physical presence is confirmed with BLE Beacon or Cisco MSE and Welcome Screen automatically triggered that enables he/she to save car location, notify caregivers of arrival, and receive turn-by-turn indoor navigation to appointment room.
The result is a win-win-win:
This is a central thrust of our partnerships with both Stanley Healthcare and Intelligent Insights.
Connexient is now actively moving forward on specifying, planning and then implementing the "Airline Check-in Model" with multiple clients and a major EHR platform. This is just one example of an initial use case that is facilitated, of course, and as we move forward with our partners we will continue to develop others.
HiMSS 2015 was a tremendously successful event for Connexient. While the overall volume of activity was exciting, more significant was that we are now seeing the market move past the "pilot" stage. In almost every case, our discussions with current clients and new prospects centered on full campus or in some cases network-wide deployments. The other big theme was the embrace of integration to deliver compelling user experiences and Enterprise ROI. We will have more to say on all of this in the days to come!
Aviv Gladman of MacKenzie Health, Geoff Halstead of Connexient, John Feland of Argus Insights, and Barbara Casey of Cisco Health talk about the impact of the Internet of Things on Healthcare.