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  • GIVING PATIENTS THE GIFT OF COMPASSION AT HACKENSACK UNIVERSITY MEDICAL CENTER

    Giving Tuesday (November 27th) is a global day of giving – it reminds us to get in the holiday spirit by helping out family, friends, colleagues and communities. Connexient co-founders Mark

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  • Connexient Joins the Epic App Orchard to Drive Innovation and Transformation in Patient Experience

    Today, Connexient marked a major milestone in our evolution by joining the Epic App Orchard to drive innovation and transformation in Patient Experience together with our forward leaning clients. Connexient

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  • Forbes: What Patients Really Want And Why Healthcare Companies Should Care

    This excellent article in Forbes talks about how the emphasis on great Customer Experience in Retail and Hospitality industries has changed consumer expectations in Healthcare. This trend is driving many healthcare networks

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  • Gartner Names Connexient "Cool Vendor" and Sees Digital Wayfinding Becoming a Requirement for Healthcare Networks

    Gartner Names Connexient "Cool Vendor" for Location Services for Wayfinding It's exciting to see the mainstream technology media start to pick up on the revolution of Digital Wayfinding and "Indoor

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  • Connexient and Critical Arc: Driving Innovation and Transformation in Safety & Security Response

    Connexient has been driven since its inception by a vision that Indoor Mapping and Navigation Services will have positive impacts over time that go far beyond wayfinding and Patient Experience

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Gartner Names Connexient "Cool Vendor" for Location Services for Wayfinding

It's exciting to see the mainstream technology media start to pick up on the revolution of Digital Wayfinding and "Indoor GPS" in Healthcare.   One sign of this is that Gartner recently named Connexient as a "Cool Vendor" in their recently published report on Wayfinding in Location Services.

Gartner Analyst, Tim Zimmerman advises Infrastructure & Operation leaders “should evaluate new and innovative technologies that don’t require any interaction with the enterprise infrastructure, while providing navigational guidance to anyone that needs to get to his or her destination. The ability to integrate different location services, provides infrastructure flexibility, and the hands-free implementation capabilities of managed services or expertise of professional service offerings makes it easier for organizations to deploy wayfinding solutions.”

And Sees Digital Wayfinding Becoming a Requirement for Healthcare Networks

In two recent Hype Cycle reports, Gartner analysts also highlighted how what they call "experiential wayfinding" is becoming a critical tool for CIOs in two key areas:

  1. delivering a superior end-to end patient experience, which directly impacts competitiveness and revenues; and
  2. improving operational efficiency, which directly impacts costs.

Mark Gilbert, Gartner healthcare technology analyst, writes:

“Based on inquiry calls, experiential wayfinding adoption is increasing.  Health Delivery Organizations (HDOs) primarily use experiential wayfinding as a means to create a consumer-centric patient experience. For visionaries, experiential wayfinding is envisioned as an integral component of a consumer and patient engagement strategy and as an on ramp to the real-time health system.

Wayfinding has evolved to encompass an ecosystem of technologies that combine in a way that assists a patient to conveniently locate and navigate the healthcare provider facility and space.  Experiential wayfinding helps patients navigate an episode of care or navigate their health journey. Wayfinding of all forms is becoming a requirement as the complexity of care delivery continues in increase."

Connexient was born from a simple idea that 'Indoor GPS' would finally truly solve one of the major problems for Patient Experience:  wayfinding.  We have been working with our clients over the last several years and are now implementing many new models for how - leveraging our SDK - MediNav can be integrated with EHR platforms and Enteprise applications to drive innovative new Patient Experience models for location-based e-checkins and concierge services.

A New Paradigm:  The Real Time Healthcare System

But as simple and clear as the idea of "Indoor GPS for Patients" was, Connexient has also been driven by a vision that this was just the tip of the iceberg.  Just as with GPS and navigation outdoors, there are a myriad of ways in which these technologies can be used. 

Gartner's new paradigm of "The Real Time Health System" provides an elegant and powerful framework for thinking about this.   One area in which our vision differs from Gartner is in the breadth of the impact of Enterprise Digital Wayfinding and Navigation Services.  Whereas they frame it narrowly - as "Experiential Wayfinding" - what our market experience has shown us is that patients and visitors are just the tip of the iceberg.   When you start to dig, you find all kinds of negative impacts and friction on the operational effiency, costs and revenues from the same underlying problem of the complexity and size of healthcare facilties, campuses and networks.

This is why our clients are increasingly seeing Connexient's MediNav as new "Navigation Services Layer" in the IT stack that will drive compelling new use cases and operational efficiency through integrations with Enterprise applications in areas such as patient engagement, asset tracking, facility management, safety and security, and more.   

Many of the high value 'profiles' that Gartner analyzes would be greatly positively impacted by Digital Wayfinding and Enterprise Navigation Services.  Here are few examples.

  • Real Time Health System Supply Chain
  • Real Time Health System Command Center 
  • Crisis/Incident Management
  • Patient Throughput and Capacity Management
  • Enterprise Mobility Management
  • Real Time Location Services
  • IOT Hospitals
  • Interactive Patient Room

All of these technologies today use maps that are incomplete and innacurate, and lack navigation services.   And their benefits and ROI would be greatly increased - in some cases transformed - by leveraging navigation-quality maps and navigation services.    Connexient's focus is to  work together with our clients to ensure that all of these benefits for the 'real world' components of the Real Time Health System are realized over time, starting first with Experiential Wayfinding.  As we do that, the problem we are solving is not so much 'wayfinding' as the dynamic coordination people, equipment, vehicles - and one day soon robots.

Connexient has been driven since its inception by a vision that Indoor Mapping and Navigation Services will have positive impacts over time that go far beyond wayfinding and Patient Experience - as important as that may be - to address a myriad of staff and operational use cases.

Want to learn more? Come see Connexient and Critical Arc at the Security in Healthcare Summit at the Sheraton Boston, October 24/25th.

Attending the conference - including lodging & meals - is completely complimentary for qualified safety & security staff.

For more information:

Questions?

Contact Us

While there are many use cases and opportunities being explored and developed, Safety & Security Response has become one of the most important topics and focal points in our roadmap planning and discussions with our clients. There is a growing consensus that leveraging indoor mapping, navigation and location-services will bring transformational capabilities to Safety & Security Response that will save lives and property.

How to provide a safer, more efficient work environment while demonstrating a commitment to a premium duty of care to staff, patients and visitors is top of mind for every hospital administration team today.

But the challenges of responding to incidents in large, complex facilities are extreme. Critical information needs to be gathered, understood and acted upon within seconds:

  • Where is the incident or person needing response?
  • Where are my responders?
  • How can they be directed to the location of the incident?

In a multi-million square foot building and multi-acre campus, this is difficult or sometimes impossible to determine. We often have heard it described as “flying blind.” The results can be tragic delays and inefficiencies in response.

After understanding this situation, Connexient forged a special partnership with CriticalArc that will offer a ground-breaking solution that combines MediNav’s rich maps and navigation and services to deliver truly transformational capabilities in Safety & Security response.

CriticalArc’s SafeZone® service integrates directly with Connexient’s MediNavTM and uses the same BLE beacons to fundamentally transform the way your organization manages safety and security incidents across your large and complex healthcare facilities and campuses. With SafeZone® , your Safety & Security team are provided with real-time situational location awareness, which enables your team to minimize the impact of an incident by maximizing the speed and efficacy of your response.

It seems like every time we talk to a client or prospect about the SafeZone® product, we hear another use case that solves an additional pain point for our hospitals and healthcare networks.   These are just a few that have been raised:

  • Patient, Visitor and Staff Duress.
  • Optimizing Code Pink responses. 
  • Active Shooter response and evacuation.
  • Lone Worker  / Community Health Worker Safety.
  • Extending and Amplifying Coverage with existing security force.

Thanks to SafeZone's robust reporting and analytics, the solution will also help you to continuously refine and improve security operations and response efficiency and address all of your needs for Joint Commission Compliance.

This is why we are confident you will agree that SafeZone solution paired with MediNav provides incredible value.

If you would like to discuss your use cases and/or learn more about our joint solution, please contact us! And we invite Safety & Security directors to consider joining us at the Security in Healthcare Summit for an extraordinary 2 days of learning and discussion with  innovation-minded leaders.

Coming Soon in Navigator v. 3.1:  Meet Me!

With our Navigator v. 3.0 launch and initial roll-out in our rear view mirror, Connexient is now focused on a busy roadmap of enhancements and innovations in 3.x releases over the next several quarters.    The first of these is a great new feature called Meet Me!

The Problem

Anyone that has ever worked in a large, complex healthcare facility knows that just finding a family member or friend - or colleague or co-worker - who is already deep inside a building can be a daunting challenge.   

The Solution:  Meet Me!

Our new Meet Me feature - now in internal beta and launching in October, 2018 - will make meeting up fast and easy by sharing either your current location or a designated location that you are headed towards.    

The initial release will start with a very simple, intuitive and robust initial design.  Going forward, we will be expanding functionality in many ways, including dynamic updates of the other user's location (think Uber), management of opt-in users and groups (e.g. your family, co-workers, etc.), and more.

The New Era of Location Sharing with MediNav

This is just the first step into location sharing with MediNav - which will open up a world of new capabilities that can radically improve both Patient Experience and Staff Efficiency.    The size and complexity of healthcare facilities and campuses exerts a negative friction on everything that moves around in them - making things more difficult and stressful for patients, less efficient for staff, more costly for operations.   

With location-sharing, MediNav can now start to address not only the problem of "wayfinding" - how to get there - but the even more important challenges of how to coordinate and connect dynamically.   In the past, we have called this the "Uberization of the Enterprise."   We are not talking about Uber as a ride sharing service.  Rather, we are referring to Uber as a service that leveraged mapping, GPS, and navigation to create a remarkable new platform for logistics that enabled the transformational services of ride sharing, but reaches far beyond it.

By adding location sharing into MediNav - and integrating it with other Smart Building and Indoor LBS platforms -  we can help to coordinate the movement of people, assets, equipment - and one day soon perhaps robots - across large, complex facilities and campuses.   Whether it is something as simple as meeting up with a family member or co-worker for a coffee, improving the valet service so the car is ready to pick-up when you arrive, or as complex as transport logistics for vendors and staff, combining location sharing with indoor navigation will create transformational benefits for both users and our Enterprise clients.

Let the new era begin!

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Connexient LLC

210 West 29th Street, 9th Floor
New York, NY 10001
(212) 763-6604 | (888) 850-4920
[email protected]