On Tuesday night, I had the privilege to participate in an interesting panel discussion on Data Driven Growth hosted by TechCXO and sponsored by Riverside Acceleration Capital. It was held at the AWS Loft,…Read More
This is a good article published recently by David Raths in Healthcare Informatics featuring an interview with Mutaz Shegewi, research director for healthcare provider IT transformation strategies at IDC Health… Read More
Patient Experience and Engagement the Most Critical Issue for Both the Bottom Line and Successful OutcomesTwo recent articles in HealthTech put a nice book end on all the coverage in… Read More
Giving Tuesday (November 27th) is a global day of giving – it reminds us to get in the holiday spirit by helping out family, friends, colleagues and communities. Connexient co-founders Mark…Read More
Today, Connexient marked a major milestone in our evolution by joining the Epic App Orchard to drive innovation and transformation in Patient Experience together with our forward leaning clients. Connexient…Read More
Last week, we were proud to reach and announce a major milestone in the launch of our Navigator Edition Version 2.0 - the first true turn-by-turn indoor navigation mobile application in commercial deployment in North America.
This week, we are just as proud to announce that we recently completed our IVT testing and certification as a Cisco Compatible Solution Partnerfor Cisco CMX and Cisco MSE 8.0.
Cisco has been a great partner to Connexient, and we are excited about their vision and plan they are executing over the next year to deliver network-based Enterprise grade indoor positioning.
With Cisco MSE 8.0 and Fast Locate Modules (for 3700 and 3600 Series AP's), Cisco has achieved its own important milestone in providing rapid refresh and positioning accuracy to support Location-Enhanced Wayfinding.
As we have talked about in our Indoor Positioning Guide and elsewhere, today Cisco MSE 8.0 + FastLocate can work hand-in-hand with a BLE deployment to deliver important capabilities that are only possible with a network-based approach. Cisco MSE:
We will be leveraging these unique capabilities of Cisco MSE in our implementation at the Global Center for Health Innovation in Cleveland - launching this Spring - to deliver a truly innovative and powerful solution for its exhibitors.
So we are excited to start off 2015 with this important next step in our relationship with Cisco and we look forward to pushing the envelope further together with Cisco at Hospitals and other Enterprise environments.
Every now and then in technology-driven markets, we witness a magical confluence of factors - enabling technologies, user mindset, a cost curve driven by Moore's Law - that produce an "Inflection Point". Adoption suddenly accelerates and what yesterday seemed futuristic now seems obvious, and it seems like all at once everyone wants to embrace it. In plain English, this is also called an idea whose time has come.
Whatever you want to call it, we are seeing signs all over that Indoor Navigation has reached its inflection point. We'll start out the year by making an easy prediction therefore: 2015 will be the year of Indoor Navigation!
Yes, of course we are biased! On the other hand, we are by no means the only company pioneering this market. And more importantly, after several years of preaching, we are seeing voices pop up all over talking about the value of these technologies to businesses and users.
One example of this came up in this posting in HISTalk the other day.
"I have to disclose a brilliant idea I heard in listening to the rehearsal of the Versus webinar I mention below, which I honestly think is the most interesting webinar I’ve ever watched. John Olmstead of Community Munster captivated me all the way through on the hospital’s use of ED technology, but he really grabbed me at the end when he suggested technology tools he needs. His holy grail is a way-finding, GPS-type app that patients and visitors can use on their own devices to locate themselves precisely on a hospital floor plan, then receive directions to get them to a desired location. Example: I’m in room 4401 with my mom and I want to go to the cafeteria, then to the financial counselor, then to the gift shop, and then back to 4401, so give me turn-by-turn directions like I get with my car GPS. His take is interesting: patients will become so attached to hospitals that offer this app that they won’t consider going elsewhere, where they’ll go back to stumbling around lost or trying to follow decades-old red vs. green lines on the floor that lead to confusing elevators. Hospitals are always a poorly conceived patchwork of added-on construction that went up quickly as funding allowed, so visitors spend a lot of time wandering and wasting the time of employees who have to assist them. Turning that universally embarrassing situation into a competitive advantage is brilliant"
We of course reached out to HISTalk to let them know that such a solution exists today!
I mentioned last week that John Olmstead, who runs the ED and surgery departments of The Community Hospital (IN), says in an upcoming Versus webinar that he would like to see a GPS-wayfinding type technology so that hospital visitors could navigate around campus using their smartphones. Readers sent information on two companies that offer such technology:
Connexient offers a smartphone app that provides turn-by-turn navigation to visitors at Robert Wood Johnson University Hospital and will bring six more hospitals live on it in the next few months.
So it does seem that the obvious but new is rapidly becoming accepted.
We say "Enterprise Killer App" because the we've already seen the first killer app - in Retail. In this, however, proximity is the driver rather than location per se. ; That's a blog for another day!
Make no mistake: we believe that Indoor Navigation - when it is accurate and reliable - is a game changer when it comes to patient and visitor experience. But Indoor Navigation is just the starting point for enormous additional opportunities to provide Indoor Location-based Services across the Enterprise, with use cases that bring compelling value to users and direct ROI in capturing lost revenue, reducing costs and increasing efficiency.
The beauty is that when you implement Indoor Navigation quality mapping and positioning, you are actually laying the foundation for all the rest. We've blogged about this elsewhere, and we'll continue to do so!
This excellent article on PatientExperience.com focuses on a key issues in Patient Experience: Waiting Times for Appointments! Among other things, it points out - and research validates - that the anticipation and perception of waiting is often just as anxiety-producing as the actual waiting itself.
At Connexient, we are working on a number of important ways to attack and ultimately eliminate this problem.
First and foremost, we are providing an end-to-end navigation solution with MediNav - both outdoors and indoors - that eliminates the stress of getting lost. Convenient features like Parking Planner and My Car Saver ensure that the patient or visitor is directed to the most convenient parking location based on their actual appointment location inside the building, and then will get them back to their car hours later. This not coincidentally can also help the Healthcare provider reduce appointment late-shows, which wreak havoc with schedules and often are a primary source of long waits in the first place.
We are also working on innovative pilots with several clients to integrate appointment reminders with MediNav, supported by HIPAA-compliant communications in our partnership with Mutare. Just this one simple step of an SMS reminder, with an easy option for customers to then set their own follow-up reminders, has been proven to reduce no shows.
As we move forward down this path, we are working towards an "Airline Check-in model" where we can dynamically update the organizations scheduling system so appointments can be better managed to actual reduce wait times.
Technology is not the whole solution but - when integrated into Enterprise IT and processes - can have a big impact on improving both the perception and real pain points of Patient Experience.
Read the article on Patient Experience.com: