Healthcare

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    Today, Connexient marked a major milestone in our evolution by joining the Epic App Orchardto drive innovation and transformation in Patient Experience together with our forward leaning clients.

    Connexient has long advocated for a new model of Patient Experience that weaves Digital Wayfinding, Navigation and Location Services together with EHR platforms and appointment scheduling applications to create a seamless “home to appointment” user experience via the smartphone to create the following patient workflow experience.

    The idea is simple: connect the dots to reduce stress, improve patient experience and reduce missed and late appointments, all while lessening the impact on staff who must provide wayfinding assistance. As we go forward, this can provide both predictive and real-time visibility to healthcare networks on their inbound appointment flow to optimize the use of personnel and resources.

     

    But this vision is not one that we can achieve alone.   To be realized, it requires:

    1. integration with EHR platforms and applications that manage appointments, patient care queues and clinical workflow;
    2. and innovation-minded healthcare networks eager to implement the  clinical and operational workflows to support it.

    That is why Connexient is proud to announce that we have joined the Epic App Orchard and are working to connect MediNav with the Epic's MyChart mobile application. We will start with two basic approaches:

    1. Deep Linking between the MyChart White Label App and the MediNav White Label App
    2. Side-by-side integration between the MyChart and MediNav Mobile Libraries within the primary health system mobile application.

    But these are just the first steps on a path that we are confident will yield over time not only innovation and transformation in Patient Experience, but also significant improvements in Enterprise visibility and efficiency in managing patient flow and clinical resources.

    We've talked about some of these future use cases recently in these blogs:

    and how they fit into Gartner's framework for the "Real Time Health System."

    So, if you are a healthcare network interested in learning more about how you can achieve these benefits for your patients and your organization, please contact us!

    Epic and MyChart are registered trademarks of Epic Systems Corporation.

    MediNav is a registered trademark of Connexient, Inc.

    So, if you are a healthcare network interested in learning more about how you can achieve these benefits for your patients and your organization, please contact us!

    Contact Us

  • Enter a destination, and follow the colored path to the blue pin.

    The seemingly routine process of navigating with a mobile GPS app can also be used inside Hackensack (N.J.) University Medical Center.

    The medical center's parent, Edison, N.J.-based Hackensack Meridian Health, recently began offering a wayfinding app, similar to Google Map's pin technology, to seamlessly get patients from A to B.

    Read the full article on Modern Healthcare.

  • Patient Experience and Engagement the Most Critical Issue for Both the Bottom Line and Successful Outcomes

    Two recent articles in HealthTechput a nice book end on all the coverage in 2018 of the pivotal role that Patient Experience and Web + mobile applications have assumed in not only competitiveness and the bottom line for Healthcare networks, but also successful health outcomes for patients.   

    In the first:

    David Betts, principal and national leader for customer transformation in healthcare for Deloitte Consulting, identifies the Consumerization of Care as the most important trend, ranking above Virtual Care, Interoperability, Cybersecurityand Cloud Adoption. 

    “The patient and family are firmly in the center now, and that’s driving a lot of disruption,” says Betts. Indeed, in a recent CDW survey of healthcare providers, patient engagement ranked as the most critical issue for provider organizations in the coming year. But with this focus comes shifting consumer demands.

    “We’ve seen an acceleration of consumers running out of patience with the challenges they have engaging with the system,” says Betts. As a result, “coming to the fore is the need for a much more seamless, digitally enabled, customer-oriented experience of care.”

    The second article zeroes in specifically on how valuable applications can be the key to improving patient engagement and  succeeding in the transition to value-based care.

    Perhaps most importantly of all, this trend is being driven by patients themselves as consumers of healthcare. 

    Patients Have Come to Expect a Digital Experience

    Digital health tools, apps in particular, can help providers to reach patients outside of the walls of a healthcare organization to offer further education and engagement, helping people keep up with care plans or simply stay on top of their overall health. This engagement is becoming increasingly important not only in terms of reimbursement with the move to value-based care, but also in order to help leverage a better experience for consumers.

    “We live in an experience economy, and healthcare is no different,” says Betts. “By providing the types of tools customers expect in order to interact with their health systems, organizations can differentiate themselves. Experience matters — it matters to the bottom line.”

    Healthcare consumers are taking notice, with 92 percent saying that improving customer experience should be a “top strategic priority” for medical providers in the next year, according to a July survey from Black Book Market Research. This is a spike from just 71 percent in 2017.

    Moreover, 90 percent of patients in the survey reported that they don’t feel obligated to continue returning to providers that don’t provide a satisfactory digital experience.

    · 92 percent [of healthcare consumers] say that improving customer experience should be a “top strategic priority” for medical providers in the next year

    · 90 percent of patients in the survey reported that they don’t feel obligated to continue returning to providers that don’t provide a satisfactory digital experience.

    Source: Black Book Market Research July 2018 Survey

    With these kinds of data points, we see the rising tide of Digital Wayfinding as a key tool for Patient Experience becoming a tidal wave in 2019!

  • The Milwaukee Journal Sentinal published a nice article about MediNav at the Froedtert & the Medical College of Wisconsin.   Here are some excerpts and you can link to the complete article at  bottom.

     

    Randy Pritchard and his wife, Patricia, have had a difficult year, having both dealt with medical issues that required many appointments on the Froedtert & the Medical College of Wisconsin Froedtert Hospital campus. Sometimes, they had to move quickly from one appointment to the next and go from one part of the hospital to another, but the Pritchards are thankful they did not have to worry about finding their way — they use the Froedtert & MCW Finder App.

    “The app guides us to wherever we need to go,” Randy said. “We have a million thoughts running through our minds, so it’s nice to not worry about getting lost, being late to an appointment or not being able to find our parking spot. The app has helped reduce our anxiety, and we have been able to focus on staying positive and calm.”

    The Froedtert & MCW Finder App launched in late 2017. Since then, there have been more than 6,000 downloads and about 125 uses per day. The app provides turn-by-turn directions (powered by Bluedot location technology), detailed indoor maps and location-based services, including a parking planner feature to help you park in the structure closest to your appointment and a car location saver. The app will detect when you have entered a parking garage and prompt you to save your parking location, or it will automatically remember the location for you and guide you back to it later.

    “We were looking for a solution to a big campus problem,” said David Chao, emerging technology principal for Inception Health, the health network’s innovation accelerator. “Historically, health care systems grow and can turn into labyrinths, and we recognized that more physical signs is only part of the answer. We needed a digital solution.”

    Inception Health partnered with Connexient LLC, a leader in digital wayfinding and navigation services in the health care field. The same technology that powers the Froedtert & MCW Finder App is used in 58 hospitals across the country.

    "The Froedtert & MCW health network is using innovative technology in many ways to transform health care,” said Mike Anderes, president of Inception Health. “With the Froedtert & MCW Finder App, we can enhance the experience of patients and visitors to our academic medical center campus with simple wayfinding from the moment they leave home until they arrive at their appointment. Over time, as we fully integrate the technology with appointment scheduling and reminders, we expect to improve productivity and operational efficiency for our staff as well."

    Read the Full Article on the Milwaukee Journal Sentinal Web Site

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Connexient LLC

210 West 29th Street, 9th Floor
New York, NY 10001
(212) 763-6604 | (888) 850-4920
[email protected]