Location Services

  • Last week, we posted an article on the basic options and approaches to EHR Integration that Connexient supports, and how this can support an innovative new “Airline Check-in Model” for Patient Experience. But that is just one use case - and how it should be implemented will vary by the capabilities, goals and vision of each organization. There are any number of other ways that indoor maps, navigation and location-based services can be leveraged to innovate in ways that enhance Patient Experience and drive Enterprise visibility and efficiency.

    Medinav

    Other Examples of Advanced Patient Experience Use Cases

    A few examples that have come up frequently in our discussion with clients include the following.

    1. Meet Me

    Just finding a family member or friend who is already deep inside a large, complex healthcare facility can be a daunting challenge. Our new Meet Me feature - available to both SDK and White Label clients in Q4, 2018 - will make meeting up fast and easy by sharing either your current location or a designated location that you are headed towards.

    2. Freedom for Family & Friends

    Today, family and friends often feel chained to the ER, post-op room or other locations while they wait for their loved one to emerge. With Navigation and Location-based Services, they can take advantage of dining, recreation and other convenience and comfort amenities your organization provides without fear. When the appointment or procedure is over, the receptionist or nurse can either go find them or call them back with our Meet Me feature.

    3. Abolish the Waiting Room!

    Many healthcare networks are asking an even deeper question: why do we even need waiting rooms any more? Their existence is really an artifact of the inefficiency of systems before the advent of ubiquitous personal communication technologies and location services.

    With MediNav™, after a location-based check-in in the parking garage or lobby, patients can be navigated directly to their appointment room, and caregivers notified with their location to meet them. Arriving physicians and other caregivers that may not be as familiar with your hospital as daily staff can also benefit from navigation to guide them directly to the specific care room the patient is located.

    4. Uber-ize Your Valet Service

    One of the remarkable innovations of ride-sharing services like Uber is how they leverage location and navigation services to bring drivers and riders together in minutes. What if the valet service at your facilities could work like Uber? Well, now it can! With MediNav™ integration, users could notify valets when they are leaving their appointment, and have the car ready to step into by the time they get there. The key to this is that location services gives the valet real time visibility into that patient’s location, enabling them to coordinate delivery of the vehicle.

    5. Location-based Delivery and Other Concierge Services

    Consumers are flocking to the convenience of delivery services for meals, groceries and all kinds of shopping. Increasingly, they will expect this as part of their experience at a healthcare facility. This poses a huge challenge for healthcare providers, however, in the need to provide staff with knowledge of the facility to help vendors make such deliveries - or leave them to wander! With Medinav™, the patient can share their location on an opt-in basis and vendors or hospitality staff can be guided with pinpoint navigation to get there.

    By the way, these same capabilities can also be leveraged through integration with your safety & security systems to ensure that your organization has visibility and awareness of the location and activities of all such vendors.

    Integration is the Key

    While some of these use cases might be addressed in part as a feature in the MediNav™ White Label application, many can not, and all will be more compelling and useful if integrated with other Enterprise Healthcare IT applications and systems. That’s where Connexient believes that the greatest value of indoor navigation and navigation quality maps will be realized. When it comes to integration, there are two vectors to be considered.

    First, more and more of our clients are are focusing on a strategy to migrate to a unified IOT and Location Services infrastructure that will address all Enterprise use cases.As they do this, we see our job as being to support and leverage this infrastructure, providing indoor navigation services as a new layer in Enterprise IT that will make it possible to coordinate and manage the flow of people and equipment through large complex hospital facilities - and the visibility of the Enterprise into this - in an entirely innovative and powerful ways.

    Second, our clients want to make applications and systems work together to create connected and integrated user experiences.The area of highest priority for most healthcare networks today is Patient Experience. Therefore, we are working with our clients and leading EHR platforms to provide 3 options for how this can happen with MediNav™. You can read more about that here:

    EHR Integration Options to Support Advanced Patient Experience Use Cases Customer Portal Graphics

    Interested? Contact Us!

    If you are a forward leaning Healthcare network looking to drive innovation, efficiency and great Patient Experience with Indoor Mapping, Navigation and Location-based Services, please contact us.

  • Coming Soon in Navigator v. 3.1:  Meet Me!

    With our Navigator v. 3.0 launch and initial roll-out in our rear view mirror, Connexient is now focused on a busy roadmap of enhancements and innovations in 3.x releases over the next several quarters.    The first of these is a great new feature called Meet Me!

    The Problem

    Anyone that has ever worked in a large, complex healthcare facility knows that just finding a family member or friend - or colleague or co-worker - who is already deep inside a building can be a daunting challenge.   

    The Solution:  Meet Me!

    Our new Meet Me feature - now in internal beta and launching in October, 2018 - will make meeting up fast and easy by sharing either your current location or a designated location that you are headed towards.    

    The initial release will start with a very simple, intuitive and robust initial design.  Going forward, we will be expanding functionality in many ways, including dynamic updates of the other user's location (think Uber), management of opt-in users and groups (e.g. your family, co-workers, etc.), and more.

    The New Era of Location Sharing with MediNav

    This is just the first step into location sharing with MediNav - which will open up a world of new capabilities that can radically improve both Patient Experience and Staff Efficiency.    The size and complexity of healthcare facilities and campuses exerts a negative friction on everything that moves around in them - making things more difficult and stressful for patients, less efficient for staff, more costly for operations.   

    With location-sharing, MediNav can now start to address not only the problem of "wayfinding" - how to get there - but the even more important challenges of how to coordinate and connect dynamically.   In the past, we have called this the "Uberization of the Enterprise."   We are not talking about Uber as a ride sharing service.  Rather, we are referring to Uber as a service that leveraged mapping, GPS, and navigation to create a remarkable new platform for logistics that enabled the transformational services of ride sharing, but reaches far beyond it.

    By adding location sharing into MediNav - and integrating it with other Smart Building and Indoor LBS platforms -  we can help to coordinate the movement of people, assets, equipment - and one day soon perhaps robots - across large, complex facilities and campuses.   Whether it is something as simple as meeting up with a family member or co-worker for a coffee, improving the valet service so the car is ready to pick-up when you arrive,or as complex as transport logistics for vendors and staff, combining location sharing with indoor navigation will create transformational benefits for both users and our Enterprise clients.

    Let the new era begin!

  • Indoor GPS Helps Patients and Visitors Find Their Way Through Rush’s Large Academic Medical Center

    NEW YORK (July 18, 2018) -- Rush University Medical Center in Chicago announced today that is has selected Connexient’s MediNav solution for Digital Wayfinding and Indoor Navigation.

    “By integrating MediNav’s robust and comprehensive indoor navigation and location services with our My Rush mobile app, we can make it easier for our patients, students and visitors to find their way to appointments and various locations,” said Dr. Shafiq Rab, Rush’s CIO. “Rush is committed to patient-centric healthcare, which starts with delivering an outstanding patient experience.”

    Rush University Medical Center, just west of Chicago’s downtown, is part of the Rush System, which also includes Rush University, Rush Copley Medical Center (Aurora,IL) and Rush Oak Park Hospital (Oak Park, IL), as well as numerous outpatient care facilities. Rush University is a health sciences university that comprises Rush Medical College, the College of Nursing, the College of Health Sciences and the Graduate College, with more than 2,500 students.

    The deployment of the new Wayfinding application by MediNav will start at Rush’s outpatient facilities, including the new Rush South Loop center that will open later this year, Rush Oak Park Hospital’s Medical Office Building, and the Professional Building on the Chicago campus adjacent to the Medical Center. Plans are to deploy the new technology system-wide.

    Rush is integrating MediNav with its “My Rush” official mobile app. This will integrate the patient appointment and health information app, Epic MyChart with MediNav’s indoor navigation and location services to ensure patients get to their appointments on-time.

    “We are delighted to work with Dr. Rab and his team at Rush,” commented Mark Green, Connexient Co-Founder & CEO. “Rush’s innovative mindset and vision for how technology can improve the overall patient experience will make this one of our most exciting deployments yet.”

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    About Connexient

    Connexient (www.connexient.com) provides innovative Indoor Mapping, Navigation and Location-based Services to hospitals and healthcare networks with large, complex buildings and campuses. The MediNavTM Navigator Edition Patient Experience solution helps to increase customer satisfaction and loyalty, reduce missed or late appointments and improve HCAHPS scores.

    MEDIA CONTACT

    Sarah Stabile
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    646.453.9453

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Connexient LLC

210 West 29th Street, 9th Floor
New York, NY 10001
(212) 763-6604 | (888) 850-4920
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