MediNav

  • A Partnership Focused on Innovation

    HackensackUMC We are very proud to announce today that HackensackUMC deploying MediNav™ in partnership to drive innovation, transformation and Enterprise ROI in Healthcare that will encompass two tracks of innovation.

    1. an Enterprise deployment of MediNav™ Navigator Edition 2.0 using the Connexient SDK + API to implement an innovative “Airline check-in model” for Patient Experience; and
    2. a collaboration to develop pioneering Indoor Navigation and Augmented Reality features on Google’s revolutionary Project Tango platform.

    Making the Airline Check-in Model a Reality

    A focal point for Connexient and HackensackUMC will be to develop and pioneer an innovative "Airline Check-in Model" for patient experience where digital wayfinding, navigation and location services are integrated with appointment scheduling and patient flow solutions. When fully deployed, this model will bring multiple benefits to HackensackUMC and its patients:

    1. enhance patient experience, making it easy to get to where the patient or visitor wants to go;
    2. minimize the stress of patients and visitors face in navigating a large, complex facility;
    3. reduce missed or late appointments – capturing lost revenue; and
    4. optimize resource utilization by improving enterprise visibility of inbound appointments.

    Appointment reminder Check in

    Our First SDK + API Deployment

    HackensackUMC will leverage the Connexient API + SDK to integrate MediNav maps, routing, directions and navigation into the new HackensackUMC mobile app patient engagement mobile application, Web site and patient portal. This is another huge and very exciting milestone for Connexient. While the initial integration focused on the problem of Patient Experience is important, the Connexient SDK + API also enables our clients to integrate MediNav maps, navigation and location services into applications and platforms across the Enterprise, such as operations (staff and clinical workflow), asset tracking, security, facility management and more. Each integration will bring increasing ROI to the Enterprise and benefits to the end users.

    Pushing the Envelope with Project Tango

    Project Tango Connexient and HackensackUMC will also partner in a second track to develop first a prototype and then pilot a mobile application built on Google’s revolutionary Project Tango platform with two vectors:

    1. Indoor Navigation. Applying Tango as an actual solution for indoor “positioning” and navigation.
    2. Augmented Reality. Leveraging Tango unique ability to “see the world as humans do” for a variety of Augmented Reality use cases for navigating and interacting with physical environments.

    Working with a Visionary Healthcare IT Leader

    “At Hackensack University Medical Center, we are dedicated to healthcare transformation and continuous improvement of the patient experience. We see Indoor Navigation and Location-based Services as a key to solving the challenges patients, visitors – and even team members – face in getting through a large, complex facility such as ours. Our work together with Google’s Project Tango will further push this envelope of innovation with a truly revolutionary leap forward in how mobile devices can understand and interact with the world around them.”

    Now It’s Time to Get to Work!

    At Connexient, we know taking innovation from an idea to reality take careful planning, hard work and collaboration. The benefits of both of these concepts will only be gained through careful integration not just technically, but ensuring that data flows in both directions and delivers the right information at the right time in an actionable way for the people that use it - whether that be the patient or the hospital staff or caregiver.

    We look forward to starting that work today with Hackensack UMC!

    Are You Going to HIMSS2016?

    Please come see us!

    Or schedule a Webex meeting to learn more about the MediNav and the Airline Check-in Model.

    CONTACT US

  • Connexient and CriticalArc Announce Product Partnership to Integrate Real-Time Navigation and Location Intelligence with SafeZone Safety & Security Response

    NEW YORK and SYDNEY, July 24, 2017 /PRNewswire/ -- Connexient and CriticalArc announced today that they have formed a partnership to integrate Connexient's MediNav™ Navigator Edition 2.0 with CriticalArc's SafeZone security response and emergency management solution. The combined solution will revolutionize the ability of organizations with complex campuses and facilities to respond to security and emergency incidents.

    Connexient is the market leader in Digital Wayfinding and Enterprise Indoor Navigation Services for healthcare, with a rapidly growing roster of over 43 hospital clients. Powered by Bluetooth Low Energy (BLE) Beacons and sophisticated handset sensor fusion technology, MediNav™ Navigator v. 2.0 provides rich indoor maps, "blue dot" indoor navigation and location-based services for patients, visitors and staff.

    CriticalArc is global technology innovator and the creator of the distributed command and control solution, SafeZone, which has been adopted by dozens of universities and hospitals across the world over the last several years. SafeZone fundamentally changes the way organizations manage safety and security operations across dispersed campuses and multi-site organizations, allowing proactive response that positively impacts the outcome of any incident.

    The combined offering will integrate Connexient's indoor navigation and location services, along with its end-to-end outdoor + indoor maps, to enable truly transformative capabilities for large, complex facilities with real time situation awareness, navigation-enabled response and intelligent egress.

    Connexient's Co-Founder and CEO, Mark Green, stated: "As the leader in Enterprise Navigation Services, Connexient is always discussing new use cases for indoor navigation with our clients. One of the most frequent and compelling topics that comes up is Safety and Security. Our clients tell us that they are literally 'flying blind' when they try to respond to issues inside large, complex buildings. We realized that if we could combine indoor mapping and navigation with a robust safety and security solution, the positive impact would be enormous. Our partnership with CriticalArc is focused on exactly that."

    CriticalArc's Co-Founder and CEO, Glenn Farrant, added: "SafeZone empowers first responders and incident managers through real time shared location information and incident details sent simultaneously to the control-room and to mobile responders in the field. This allows optimal response across campuses, satellite locations and for workers in the community. Integrating Connexient's indoor maps and navigation services will enable us to extend the benefits and unique capabilities of the SafeZone solution to large, complex buildings and indoor environments, and add the new and unique element of indoor navigation. Compared to the situation today, that is a truly revolutionary step forward."

    About Connexient

    Connexient (www.connexient.com) provides innovative Indoor Mapping, Navigation and Location-based Services for Enterprises with large, complex buildings and campuses. The MediNav™ Navigator Edition Patient Experience solution helps hospitals and healthcare networks to increase customer satisfaction and loyalty, reduce missed or late appointments and improve HCAHPS scores.

    About CriticalArc

    CriticalArc (www.criticalarc.com) designs and delivers the distributed command and control solution, SafeZone™, which is revolutionizing the way organisations manage security and emergency operations. Deployed in hours, SafeZone combines complete situational awareness with the mobile control needed for an efficient and coordinated response to incidents from every-day processes and events through to full-scale emergencies.

    CONNEXIENT CONTACT:
    Geoff Halstead
    310-387-4424
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    CRITICALARC CONTACT:
    Glenn Farrant
    202-701-3092
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  • HIPAA Compliance - the Gotcha in Digital Wayfinding for Healthcare

    Digital Wayfinding Has Arrived

    The word has gotten out it appears: Digital Wayfinding and particularly Indoor Navigation on smartphones is a game changer for Healthcare. It will have a dramatic, positive impact on long standing painpoint for patients, visitors and even staff at Hospitals and Healtcare Networks: people get lost all the time!

    This has real costs for Healthcare organizations in missed appointments and reduced productivity, while also negatively impacting the patient experience.   When a patient - or friend or family member - arrives at a hospital for an appointment, they are already under stress. When you immediately add onto this the added stress of not knowing where to park and getting lost in the maze of corridors, the whole tenor of a visit is affected.

    Now, with the ubiquitous use of smartphones and the arrival of Enterprise grade Indoor Positioning solutions such as Cisco MSE, we can finally solve and eliminate this problem once and for all.   We all know how powerful Smartphone-based navigation has been in the "outdoor" world. So it is not much of a stretch to understand how quickly it will be embraced by users and adopted by Enterprises.

    For Connexient, at least, it seems pretty simple. Over the next decade, users arriving at any large building, facility or campus in the world will come to expect a mapping and navigation experience that is as intutive, accurate and flawless as the one they enjoyed to get their in the first place.

    Connexient is dedicated to delivering that experience.

    But Digital Wayfinding is Just the Starting Point

    As compelling as the use case, need and ROI for Digital Wayfinding is, it really is just the starting point What our clients are doing when they implement MediNav together with Cisco CMX is building the infrastructure for Indoor Location-based Services of all kinds. Each new integration to other applications, solutions and systems in Healthcare IT will bring increased value and returns to this initial investment.

    A couple of simple examples of this are features that Connexient is already developing for our MediNav HIPAA Edition, to be released later this year, to address very compelling use cases.

    Appointment Reminders 

    Thanks to innovators like Mobile Commons and mobileStorm - and their early adopter clients - there is already a strong body of data that demonstrates that the simple act of sending SMS text reminders can reduce missed appointments by up to 30%!

    Connexient is taking the next step with its HIPAA Edition to integrate appointment reminders into MediNav. Now users will be able to not only get a reminder, but also enjoy the benefits of our Parking Plannerto navigate them directly to the best parking location based on their appointment location, and then navigate them indoors step-by-step to their appointment. And when they are done, our My Carfeature gets them back to their parking spot. That's the power of integration!

    Electronic Arrival Check-ins

    Thanks to our integration with Cisco CMX and its ability to automatically Detect, Connect and Engagewith users arriving at a building things get even more interesting - and useful for end users and clients. Now we know when a patient, visitor - or staff - member has arrived at the Hospital, and exactly where they are. That is powerful.

    All kinds of uses cases and features spring from which can greatly improve the patient or visitor experience and simultaneously benefit hospital operations and security needs. One example of this is the concept of an Electronic Check-in -something we are now fleshing out for pilot projects.

    • Francisco welcome medPhysician / Department Notification.  With a very simple integration to the Hospital's appointment scheduling system, we can now notify the Physician's office or Department that the patient is now in the parking garage and on their way.
    • Security / Reception Desk Registration. The patient or visitor's details - already stored in the app profile - can be forwarded to the Hospital's Registration/Security desk to generate their badge and otherwise facilitate arrival.

    And these are just the first simple steps. With further integrations, we can ultimately deliver the same type of effortless Electronic Check-in experience that many of us enjoy today when we take an airline flight.

    The Gotcha: HIPAA

    For any software product or service in Healthcare, HIPAA is always looming out there. We all know that we have an obligation to protect ePHI (Eletronic Protected Health Information), with strict enforcement and draconian penalties for any breaches. At Connexient, we take this very seriously.

    As we move down the path to providing compelling features and services like integrated Appointment Reminders and Electronic Check-ins, there is no doubt that we are handling and storing individually identifiable data regarding a users' healthcare services - in other words, we are clearly in HIPAA territory.

    HIPAA aside, Connexient is committed to safeguarding and protecting its users privacy - while at the same time providing the great convenience features they want. But in Healthcare it is critical that the HIPAA guidelines be followed.

    The MediNav HIPAA Edition

    The MediNav HIPAA Edition is the next important step for Connexient in serving the unique needs of the Healthcare industry. We are addressing all the elements required to ensure that our solutions are HIPAA compliant end-to-end.

    1. Technical Architecture. Separating and placing all user data behind highly secure HIPAA compliant hosting solutions.
    2. Communications. Partnering with best-of-breed HIPAA-compliant messaging platforms for any communications with the MediNav application.
    3. Application Architecture. Adding a secure "in-box" for messages and encryption of all data stored on the device.

    With these steps and the release of the MediNav HIPAA Edition,Connexient will be ready, able and eager handle ePHI with full HIPAA Compliance for Digital Wayfinding in Healthcare.

    Even more importantly, this is another cornerstone in our commitment to ensure that our clients patients, visitors and staff can realize all of the benefits of Indoor Navigation and Location-based Services across the entire Enterprise.

    These integrations with other Healthcare applications and systems will not happen overnight. They will progress in a step-by-step fashion, driven by our clients' most compelling use cases. But Connexient will be ready - and a leader in realizing both the vision of connected Healthcare by focusing on the details of the complex reality of implementation.

    Want to Learn More?

    To learn more about Connexient's MediNav and the issues and considerations for HIPAA Compliance for Digital Wayfinding in Healthcare, please contact us for a demo and private consultation.

  • How MediNav is Improving Patient Experience at 2 Large, Complex Facilities

    eHealthcare Strategy LogoRecently, eHealthcare Strategy & Trendspublished an article on the launch of MediNav at Robert Wood Johnson University Hospital and our deployment at the National Institutes of Health Clinical Center in Bethesda, MD.

    The full length "digital reprint" of the article came out yesterday and can be found here:

    The first part of the article - focused on RWJ Find My Way - does an excellent job of describing the issue of Wayfinding at large, complex facilities and how Indoor Navigation with MediNav can vastly improve and transform that important element of Patient Experience. The second section, focused on our deployment at the NIH, also addresses in addition the staff version and some of the broader use cases we will support.

    See the RWJ Find My Way Video

    The Importance of Campus-Wide and Network-Wide Wayfinding

    One thread that runs through the article is the importance of addressing Campus-wide and Network-wide wayfinding. Often getting to the right building - and the right parking garage or location - is very confusing and difficult for an arriving patient or visitor. As a consequence, people are lost before they even get there!

    “We are a very large campus,” says Joanne Arico, RN, BSN, Director of Patient Experience at RWJUH. “We take up several city blocks.” She describes a labyrinth of buildings, hallways, bridges, parking garages, and several information desks where patients check in . . . We noticed we had a lot of patients that were in one building that needed to be in another building."

    With over 20 years of experience in Wayfinding for Hospitals and Healthcare Networks, we have always understood the importance of this issue and our Parking Planner feature was designed to solve it.

    Even after a user parks and arrives at your campus - whether that be an actual campus space or an urban campus spread across a part of a city - he or she will often have to navigate to and between buildings. The NIH is a great example of this.

    "The vast complex that houses the National Institutes of Health (NIH) spans 322 acres and can be challenging for both patients and staff to navigate. “We have three and a half million square feet under one roof, so it’s understandable where a patient could get turned around here,” says Eric Cole, Chief Administrative Officer at NIH Clinical Center.

    That's where our end-to-end, integrated indoor and outdoor approach to Wayfinding is so critical.

    Connexient's Google Maps Integration - Filling the Crucial Gaps

    To address this problem of campus navigation, Connexient will leverage its integration of Google Maps to provide additional layers of map information and functionality to seamlessly connect the outdoor and indoor lets of a users journey. With our Enterprise Grade Mapping Services, Connexient can fill in the crucial gaps that will always be in a Google Map. The problem is that Google does not - and can not - know your organization and facilities, nor have the indoor maps of your facilities.

    Connexient ensures that the user will get not just to an address, but to the right entrance - and then from there turn-by-turn to your indoor location. Even when there is not an indoor map of a building, our understanding of your organization, campus and network will ensure that users are guided correctly and accurately to their destinations.

    The Next Step: Transport Van and Vehicle Logistics

    One very interesting next step we will be taking with the NIH is integrating location data for transport vans. This will enable users of MediNav to do things like see the current location of transport vans, get their current ETA (estimated time of arrival) to the user's location and so on. This can be tremendously helpful, enabling users - just as we all do with Uber today - to be more productive and comfortable, rather than having to wait out on a curb, for example.

    This capability will also be applied in the Staff version of MediNav more generally for Enterprise logistics - helping to coordinate all the different vans, golf carts, vendor vehicles making deliveries and so on that are used in operations.

    We call that the Uber-ization of the Enterprise! More to come on that in future blogs!

    To learn how Connexient can provide Indoor Maps, Navigation and Location Services improve Patient & Visitor Experience, increase efficiency and capture lost revenue for your organization, please contact us.

    CONTACT US

  • How Uber is Helping Reduce No-shows at Hospitals

    This article from DHealthcare News is a great illustration of how the new on-demand logistics capabilities of a service like Uber and have a direct and meaningful impact on reducing no-shows and late appointments for hospitals, while simultaneously improving the Patient Experience.

    b2ap3_thumbnail_logo-dhealthcare-news.JPG

    Hospitals are finding new apps to tackle an old problem: Patient no-shows

    b2ap3_thumbnail_Uber-HUMC.jpg

    Of particular interest to us, of course, is that our partner HackensackUMC is as usual leading the way in innovation in this area.   Here's an excerpt.

    • HackensackUMC recently partnered with Uber to try and cut down on its no-shows and late arrivals as well as to give patients a better overall experience. Located in the heavily congested Bergen County, just outside New York City, the hospital’s specialty care facilities, emergency rooms, and medical office building are sprawled across a 3 million-square-foot campus. On any given day, about 10,000 patients and employees go through its doors.
    • Lozano says when patients are asked why they canceled at the last minute or rescheduled an appointment, the answer often relates back to transportation, especially when patients are coming in for an outpatient procedure and know they will be able to drive themselves home.
    • What the hospital needed was a convenient option for getting patients to their appointments on time by delivering them to the appropriate building, says Lozano.
    • “What happened before was people always would come to the front door," Lozano says. "Now, with Uber, we’ve allowed them to come on our campus and specifically map out every specific entrance point … into the hospital.”
    • On Tuesday, Uber Stop signs went up in front of each drop-off site. When people go on Uber and say they want to go to Hackensack, a scrolling dial pops up that asks where they need to go on the campus, Lozano explains. “When you click on that entrance point, the driver’s GPS will take you to that site.”

    As we go forward with Hackensack UMC with our deployment of MediNav connecting the dots with Uber will be a great area of opportunity to further improve efficiency for the hospital, drivers and arriving patients and visitors all at once.  These are the kinds of integrations that we look forward to create value and ROI.  

    Filling the Gap with Google Maps

    Our ability to add extra layers of data on the campus with our Google Maps for Workpartnership - waypoints, markers, routes, points of interest, labels and more - and our knowledge of and ability to navigate users to the indoor locations that are their ultimate destinations are the final crucial pieces to this puzzle.

    Google normally has incomplete information and at times is completely wrong.  This is not because they are not good at mapping!   They know the street networks and public places of our world better than anyone.  But campuses are private facilities, often with restricted access.  Google also knows nothing about the organization and buildings - what are the correct entrances to buildings, the correct parking garages in relation to each building, and other particulars that are critical to successful wayfinding.

    That is where Connexient's Parking Planner feature comes into play - recommending and navigating the user to the correct parking garage based on the indoor location of their appointment.  We can use this same capability to make this Uber drop-off service even more accurate and efficient.  And as with our My Car Saver feature, we can also help the user get back from inside the building to the Uber pick-up location when they are done with their appointment.

    So connecting the dots and closing the gaps like this are crucial to solving real world wayfinding challenges.  More to come on that in a few months!

     

     

  • Our Launch With the National Institutes of Health Clinical Center:  The Next Step for Medinav

    Last week saw the launch of MediNav at the National Institutes of Health as NIHCC Take Me There.  This was, of course, an exciting milestone for Connexient in many ways, and there were many things that were unique and significant in our product evolution. But these are the ones that stand out.

     

    Scale and Complexity

    Size really does matter! The NIH Clinical Center has some three and a half million square feet under one roof, in which we mapped over 6,000 rooms and deployed over 950 beacons. We learned a lot and developed many new tools and techniques to deliver reliable, robust facility wide navigation at this scale.

    And that is a good thing since we now have multiple deployments in process that are even larger!

    Introducing the MediNav Web Version

    The NIH also represents our first launch of the new MediNav Web Version. This is an incredibly important part of the overall solution, enabling users to pre-plan a visit before they leave. It also helps to drive awareness and adoption of the mobile app with our Send to Phone and Print features.

    We will have a lot more to say and show about the Web version in next week’s blog.

    Multi-modal Campus Navigation

    The NIH spans 322 acres and has over 70 buildings. For visitors to the NIH Clinical Center, getting into and across this campus is a very big wayfinding challenge in itself. Connexient built custom map layers with our Google Maps for Work partnership to support intelligent routing for patients and visitors to the right gate and then on to the correct parking lot.

    We also added a Shuttle Van Tracker that lets users see exactly where their shuttle van is and when it is arriving to the closest stop.

    And next month we will add even more:

    • Campus Entry Wizard. This will guide users by their type – staff, vendors, patients & visitors to the right gate and parking.  We will even address time-based restrictions, such as knowing when a gate is closed.
    • Pedestrian Navigation. Now users will also be able to get walking routes and navigation to any building on the campus.


    Our Most Sophisticated Navigator Yet

    We were also able to develop and refine important new features that push us forward in delivering true turn-by-turn navigation.

    • Off-route notification and recalculation. When you miss a turn, we let you know! And then get you back on track.
    • Voice and Audio Prompts. This is amazingly useful for navigation, letting you focus more on what is ahead and less on the screen.
    • Enhanced Outdoor – Indoor Transitions. Our new outdoor BLE beacons enable us to provide a instant and seamless transition when entering and exiting the building.

    And we are still learning and evolving. Stay tuned as we release new features later this summer!


    Operational Use Cases

    For the 40,000 plus people that work at the NIH, navigating the campus and Clinical Center is not an abstract problem. It brings challenges on a daily basis that have a direct impact on productivity. That’s why all 40,000 staff members are in the NIHCC Take Me There application, and all 6,000 rooms are navigation-enabled.

    But we also added a new feature for Facility Management that we think will be a hit with all of our clients: a location-smart issue reporter. In a building the size of the NIH Clinical Center, there is a lot of maintenance required. But knowing where there are issues and then directing housekeeping or maintenance staff to get there can be daunting.

    With MediNav, the NIHCC can now crowd-source issue reporting. Any staff member can quickly submit an issue ticket with a couple of taps , attach a photo and comments, and have that sent to the housekeeping and maintenance staff with an exact map of its location.

    The Road Ahead

    These first operational use cases are a great example of something we have always believed and now are seeing come to reality not just at the NIH but across all of our clients: Patient Experience is just the starting point. Once rich indoor maps, navigation and location-based services are deployed in a large, complex facility, they will, over time, be applied to address many other use cases that drive compelling value and ROI. Connexient is dedicated to delivering that value to its clients, and is moving down the path together with them to realize this vision.

    We’ll have more to say on that in blogs to come!

  • Our New Partnership with Stanley Healthcare: A Giant Leap Forward to Deliver Enterprise ROI

    When you are building a new company - and a new "space" like Indoor Navigation and Location-based Services - there are some milestones that really matter. This week, we were proud to announce one of those: our new partnership with Stanley Healthcare.

    Read the Press Release on StanleyHealthcare.com

    Sales Collaboration is the Starting Point

    Of course for a young company like Connexient, the opportunity to work with a partner who can bring our solution to over 5,000 hospitals and 12,000 long-term care organizations is tremendously exciting and a great honor. It will enable us to reach more clients that we can help to enhance patient experience, capture lost revenues and increase efficiency. That is a good thing!

    Come See Connexient and Stanley at HiMSS 2015We will kick-off our collaboration at HiMSS 2015 - the annual gathering of over 30,000 innovators and leaders in Healthcare - in Chicago on April 12th. Please come see us there!

     

    But Product Integration to Deliver Enterprise ROI Is Just As Important

    Equally exciting to us, however, is the shared vision between our companies of how integrating Indoor Navigation - and Navigation-quality mapping and positioning - together with other location-based solutions solutions can deliver compelling value for users and increase Enterprise ROI for our clients.

    Gabi Daniely, Vice President of Solutions, Products and Marketing at STANLEY Healthcare summed this up nicely:

    “Smartphones and other mobile technologies that are BLE enabled are transforming how patients access hospital information and interact with healthcare providers. Connexient’s MediNav solution is the perfect complement to our existing Wi-Fi based solutions for Patient Flow, Asset Management, Environmental Monitoring, Hand Hygiene Compliance Monitoring and Patient and Staff Security. Our partnership with Connexient will help our clients further improve staff communication, automate processes, accelerate responsiveness, increase security and streamline workflow across the entire continuum of care.”

    The importance of integration has been a core focus for Connexient from the very beginning. We tell our clients that while Indoor Navigation may be the first "killer app" of Indoor Positioning and Location Services, Connexient's core mission is to location-enable Enterprise IT. So we are eager to get to work!

    The Low Hanging Fruit

    The opportunities to deliver ROI through Enterprise integration seem endless - the deeper you dig the more benefits appear. In discussion with clients and partners like Stanley over the last year, however, we have identified three areas that have present a combination of relatively simple implementation, immediate benefits and measurable ROI.

    EHR Integration for Appointment Reminders and the "Airline Check-in" Model

    We first started talking to clients and blogging about this last year. With just a few very simple integration points to EHR solutions, we can collaborate with our clients and partners to deliver a use case we call the "Airline Check-in Model".

    The "Airline Checkin Model" Use Case

    These screenshots show functionality that MediNav supports out-of-the box to support the integration with EHR systems to dramatically enhance and improve the patient experience.

    Appointment Reminder

    b2ap3_thumbnail_appt-reminder1-sm.jpg

    Patient receives an appointment reminder 24 hours prior and can confirm he/she is coming, as well as set reminder for a desired time when he/she should leave for the appointment. Patient can also view end-to-end route - outdoors and indoors - in advance at this point to pre-plan their trip.

    Parking Planner

    b2ap3_thumbnail_pkg-planner-select-sm.jpg

    Using the Parking Planner feature, Patient is given recommended parking location based on their appointment destination inside the building. Then receives turn-by-turn navigation to the correct garage entrance with Google Maps.

    e-Checkin

    b2ap3_thumbnail_echeckin-sm.jpg

    Upon arrival at the parking garage, Patient’s physical presence is confirmed with BLE Beacon or Cisco MSE and Welcome Screen automatically triggered that enables he/she to save car location, notify caregivers of arrival, and receive turn-by-turn indoor navigation to appointment room.

     

    The result is a win-win-win:

    1. reduced stress for the patient in getting to appointments;
    2. reduced no shows and late appointments for the Healthcare Provider; and something totally new
    3. real-time visibility into incoming flow of appointments so that the Healthcare Provider can manage its "dynamic inventory" more effectively.

    This last one best illustrates the power of integration. There are various ways to work to address the first two goals that - while less efficient for the organization and convenient for the patient - can be effective.

    b2ap3_thumbnail_IMG_02042015_174148.pngBut this type of integration opens up an entirely new set of possibilities for the organization that will directly increase the effective use of a hospitals most valuable resources - its caregivers - while simultaneously reducing the wait times - and uncertainty about them - that patients have come to dread.

    When you combine and integrate this with a solution like Stanley Healthcare's MobileView, now the Enterprise is getting an end-to-end visibility across the entire continuum of care. That's powerful.

    RLTS Integration for the MediNav Staff Version

    Since we first started deploying MediNav, our clients have told us how it has become instantly popular with Hospital staff. Besides the plain fact that caregivers get lost as well - especially newly arriving staff - it has often become used as a convenient communication option and directory resource that is already sitting in everyone's pocket.

    This has lead to our planning and development of the MediNav Staff Version,slated for release in Q4 of this year. This will first and foremost provide a full staff directory and complete map of the facility that is only accessible to authorized personnel. That in itself will be tremendously useful.

    b2ap3_thumbnail_Stanley-Staff-Workflow.jpgAs we go forward with partners like Stanley, however, even more compelling opportunities arise. Why not, for example, integrate RLTS-based asset tracking like Stanley Healthcare Nursing & Staff Workflow Solutions? Why not indeed! Stanley knows where the equipment is located, we can tell the caregiver which is the closest and how to get there. And that's just one example of course.

    Or with staff workflow tracking, now a nurse that needs to confer with a doctor can immediately see exactly where he is in the building and even if he is moving receive turn-by-turn navigation to meet up with him.

    We Want to Hear from You

    Neither of these types of use cases outlined above are fundamentally new. They are ones almost every person is familiar with in some other part of their life with applications like Foursquare (or Facebook check-in), Uber and otherwise. The point is that by moving down the path with some very simple integrations, we can translate these into Enterprise use cases that are both comfortable for the user and bring real value to the organization.

    It is our clients that can best tell us where to focus, of course. You know what capabilities and use cases would have true immediate and positive impact for you - and your patients. So we want to hear from you and start these conversations!

    CONTACT US

  • Robert Wood Johnson University Hospital selects Connexient Digital Wayfinding Solution!

    Sorry to blow our own horn, but this is a big moment and next step forward for our company!

    Our CEO, Mark Green, announced today that Robert Wood Johnson University Hospital, based in New Brunswick, NJ, has selected Connexient's MediNavTM, an innovative Digital Wayfinding and Patient Experience solution. MediNavTM provides patients, visitors and staff with compelling Indoor Maps, Indoor GPS, Turn-by-Turn directions, and location-based content. MediNavTM is a native application for iPhone and Android smartphones, as well as a unique in-hospital kiosk solution for arriving visitors and patients.

    Needless to say, we are delighted to be selected by such a prestigious medical center as Robert Wood Johnson. Their vision and commitment to enhancing the patient experience and improving operational efficiency will make this an ideal venue for the continued evolution and progress of our platform and services.

    Another exciting aspect of our work with RWJU is that Phase 2 of our roadmap includes plans to integrate indoor positioning powered by Cisco Connected Mobile Experience (CMX). Connexient's MediNavTM has been integrated with the Cisco Mobility Services EngineTM (MSE)& to deliver real-time, turn-by-turn pedestrian navigation and other location-based services.

    This is just the first of several client announcements to come in the near future, so stay tuned!

  • The Uber-ization of the Enterprise

    Uber Can Seem Like Magic

    If you are the Digital Native type, it's hard to imagine the world now without Uber. If you try hard, you can think back to those days - a couple of years ago! - when we all actually would have to call for a taxi. If you were lucky enough to get a person called a 'dispatcher', there was usually a long and uncertain wait ahead.

    UBER app

    Or think of all that wasted energy spent in any major urban city when the rain starts falling, waving hopelessly at cabs that are all full.

    Uber changed all of that - instantly it seemed, almost like someone had waved a magic wand. You open an app, request a car and within seconds you receive a confirmation and estimated time or arrival that is usually just a few minutes later. You calmly finish sipping your coffee and stroll outside to meet your private driver. All that for a substantial discount off the same ride in a taxi.

    But There's No Magic: Just Navigation Quality Positioning and Maps - and Smartphones

    But Uber is not magic. It is just a tremendously compelling example of the transformational power of combining:

    1. navigation quality positioning;
    2. navigation quality maps; and
    3. ubiquitous smartphones.

    Once those three foundations are in place, the rest is all software. Add a few crucial pieces of business logic and filtering and suddenly, thousands of independent actors - drivers on one side and people looking for a ride on the other - are able to self-organize a hyper-efficient operation for ride sharing.

    None of this is meant to diminish Uber's achievement in the quality of its user experience, technical execution, incredibly rapid scaling and operational expertise. It's simply to point out that from the standpoint of software, there is nothing particularly unique or difficult about it.

    Navigation Quality Positioning and Maps Will Create Similar Opportunities for Efficiency Gains Indoors

    To us this seems blindingly obvious. Sure, the first "killer application" of high quality indoor positioning and maps is navigation, and that is where we have focused our energies as we entered the market.

    RWJUH app

    But that truly is just the tip of the iceberg. Navigation itself is really just an enabling User Experience. We always start our product meetings by reminding ourselves that no patient or visitor to a hospital comes to have "an Indoor Navigation experience." They come to get to their appointment. Our mission is to make that as painless - hopefully even pleasurable - and efficient as possible, and Indoor Navigation is one of the best ways to achieve that.

    But we also spend a lot of time thinking about what other users and use cases would benefit from navigation - and navigation quality maps and indoor positioning. The list is a long one - ranging across operations, work flow, security, facility management an more.

    It is absolutely clear that over time all the same benefits in terms of operations, logistics, analytics and business intelligence that have accrued from outdoor GPS and navigation will translate to large, complex indoor facilities, campuses and networks. 

    The Uber-ization of the Enterprise

    We call this concept the Uber-ization of the Enterprise.Sure - in part because its a catchy phrase. But it also captures what is essential - and somewhat underappreciated today - about the revolution of Indoor Mapping, Navigation and Location-services. That is: there is no one killer app, but rather successive waves of innovation to come, each with increasing efficiency gains.

    When the government blasted all those GPS satellites into space and NavTech (far before Google) set about building navigation quality maps of the world, nobody was thinking about competing with taxis. And even Uber itself is no longer thinking about competing just with taxis, but more generally about "revolutionizing transportation and logistics."

    So yes, its not a stretch in our view to think that we can help our Enterprise clients - or more specifically the people that must get around their very large and complex facilities, campuses and networks - to self-organize and coordinate their navigation and flow to achieve big gains in efficiency.

    One Example:   Our New Shuttle Tracker Feature

    We are going to be breaking new ground in a number of important areas in our deployments this Fall. . One that speaks to directly to this concept is integrating the location data of campus shuttle vans directly into our mobile application. Here we can take advantage of our unique ability to:

    1. close the gap between the Indoor Map and the Outdoor Map; 
    2. track the position of the user; and
    3. integrate and display the position of other users - or in this case vehicles;

    to provide a service that is truly compelling, useful - and transformative in at least this small part of the user experience.

    Our Shuttle Trackerfeature will enable us to show users:

    1. where the nearest shuttle van is currently on the map; 
    2. provide its estimated time of arrival to the pick-up location closest to that user;and of course
    3. get that user to their pick-up location efficiently and on time to meet their shultte with turn-by-turn indoor navigation.

    No - these are shuttle vans - so you won't be to order one to come pick you up on demand. Not yet, anyways! But that's definitely the direction this can head.

    In the meantime, we can make the user's experience of waiting for that van a lot better by giving them visibility into what is going on. No more staring at your watch and wondering. Sip your coffee and relax! Or, if you are just leaving an appointment, we can provide your estimated time-to-destination inside the building- and compare that to the Van - to check if you will make the next pick-up!

    This is just the first step. It's not too hard to imagine where we can go step-by-step as the app is deployed Enterprise wide - to caregivers, operations, security, drivers, vendors - anyone that needs to get around this enormous campus and complex buildings.

    Stay tuned for more on that as we get closer to launch!

    Would you like to learn how Connexient MediNav can bring Indoor Navigation and Shuttle Tracker to improve Patient & Visitor Experience, increase efficiency and capture lost revenue for your organization?

    CONTACT US

  • What Exactly is Indoor Navigation Anyways - and Why Does It Matter?

    Connexient was founded with a singular, driving vision:  to develop and deliver a true turn-by-turn indoor navigation experience that would be as intuitive and useful as that which billions of users enjoy with mobile navigation apps in the "outdoor" world by companies like Google, Apple and Waze.   Over the last few years, we have worked very hard - and while we are by no means finished - we have been able to achieve that vision.

    What's So Special About Indoor Navigation?

    The short answer is simple:  it's the only thing that really solves the problem.

    Connexient's vision and commitment to the goal of indoor navigation came from our founders deep experience and understanding - born of 20 years developing and implementing wayfinding signage sytems in hundreds of hospitals at GDS, Inc. - that the complexity and scale of hospitals and healthcare networks pose wayfinding challenges such that nothing other than "blue dot" navigation will actually solve the user problem.   Large medical centers encompass millions of square feet, of interconnected buildings and associated parking options, and campuses can have dozens of buildings or more.  In total, they are truly labrynthes on an epic scale!

    Maps and directions alone - even with a blue dot indicating a user's indoor position - simply are not good enough. Only true turn-by-turn navigation, where the user is guided at every step and moment of their journey can keep users on track all the way to their destination.Without that, frustration quickly sets in and patients and visitors will revert to the current wayfinding solution: the next staff member that happens to walk past them. It doesn't matter if that is a nurse or a neurosurgeon, they are going to have to walk that person to where they are going!

    What Exactly Is True Turn-by-Turn Indoor Navigation?

    This is an important question, and one where there is a lot of confusion in the marketplace. Here are the key features in what Connexient defines as true turn-by-turn indoor navigation.   Not suprisingly, you will find the same capabilities in all of the leading outdoor navigation apps. That is what a user expects and will require in order to find indoor navigation to be intuitive and useful.

    1. The user's position must drive the user's view of the map and route

    This is essential. Hospitals are simply too complex - and the external references too varied - to ask the user to read and understand a map and correlate the blue dot to where they are. The driving principle of blue dot navigation is that the user does not need to understand or even care where they are.They simply need to continuously understand that they are on the correct path and heading.

    2. The Map Visualization Must Provide a "Balcony View"

    In outdoor navigation, this is called the "Birds Eye" view. Anyone that spent years using in-car navigation systems before using Google Navigation for the first time knows why this is so important. Navigation is about what is next.The straight overhead map view constricts the user to a box of where they are now, and is a relic of map reading, not navigation. In navigation, the user must always be focused on the next landmark, turn and decision point.

    3. Turn Prompts and Directions Must Be Synchronized with Location

    Rich, accurate maps and step-by-step directions are very important as part of an overall digital wayfinding solution, but they have nothing to do with navigation. In a navigation UX, information must be reduced to what is critical - which is the exact instruction delivered at the right moment when approaching the next decision point in a route. Everything else is noise.That requires careful synchronization of prompts and guidance with users current and dynamically changing location. Audio / voice prompts are a useful option - that can even eliminate looking at the screen - but must be user and admin configurable in a hospital environment to ensure they are not disruptive.

    4. Off Route Notification & Recalculation

    No matter how good and precise the navigation UX, users will get confused and miss turns or other errors from time to time. It is essential that in these moments that the user is prompted quickly and can be guided back to their route - or recalculate and re-start their route. If this does not happen, users will lose confidence rapidly and abandon the navigation app (and go back to that carbon-based solution walking past them!).

    5. Visual Landmarks Are Important

    Finally, external references - "visual landmarks" - are very useful to assisting users if they get confused and reassuring them as they progress on a route. Once again, this often has very little to do with what is important for map reading.  What matters is not where you are, but rather what you see.

    A critical part of the MediNav deployment process is our wayfinding survey, where we systematically record and add into the app visual landmarks that users actually sees as they walk through a building.  In lobbies, atriums and open areas, there are shops, artwork, fountains and so on that can be particularly valuable to orienting the user. In interior hallways, there are signs, doors, cross hallways and so on. But the key is at all times the landmark reference in the app must be exact, clear and synchronized with the user's current visual viewpoint.

    All of these elements must be woven together into a sequence of UI events that are intricately choreographed with the user's location and on-the-ground experience of his or her route . The user does not need to understand or read a map- which is an entirely different and much more intensive cognitive process - or even understand where they are. They just follow the route, blue dot and prompts without having to think. That is when you know it is a navigation user experience.

    Connexient's MediNav incorporates and coordinates all of these features into the delicate dance of navigation. We believe and our experience has shown us that it is a fundamentally different experience from "blue dot wayfinding", and it the only way to actually reliably guide users through complex facilities and avoid frustration that leads to abandoning the app. In other words, it is the only thing that works.

    Link:  Learn More About Indoor Navigation and Other MediNav Features

    So while we would be the first to say that our navigation UX is not perfect, we are confident that it is the most complete, sophistated and intuitive one available today.  And we are committed to continually advancing and refining it.

    The final, defining pass or fail test of any navigation UX and solution, of course, is does it get you there?   A great UX is not enough:  it must be reliable, accurate and current.  To deliver that requires intense focus on the execution of the other two critical components:  navigation-quality indoor positioning and navigation-quality maps and data. Those will be the focus of Part 2 and Part 3 of this series.

    • Part 2:  What is Navigation Quality Indoor Positioning?

    • Part 3:  What are the Requirements for Navigation Quality Maps and Data?

  • What's Next: HIPAA Compliant Communications and Digital Wayfinding for Healthcare

    Our New Partnership with Mutare

    Mutare-logoLast Tuesday we announced our partnership agreement with Mutare to integrate their secure Vital Link™ notification system with Connexient's MediNav™ rich indoor mapping platform to launch the first-ever, HIPAA-compliant hospital navigation app with full smart notification integration.

    This represents the culmination of many months of discussions with clients, evalution of partners and planning. We are confident that the result will be a breakthrough for the industry, bringing immediate ROI to our clients while setting the path to much more sophisticated integrations that can simultaneously:

    1. truly transform the Patient Experience;
    2. capture lost revenue; and
    3. improve efficiency for Healthcare Providers.

    Here's why.

    We Know Appointment Reminders Work

    Thanks to innovators like Mobile Commons and mobileStorm - and their early adopter clients - there is already a strong body of data that demonstrates that the simple act of sending SMS text reminders can reduce missed appointments by up to 30%!

    Now Add End-to-End Digital Wayfinding

    Appointment reminders address one issue: people are busy, distracted and sometimes forgetful. But the next problem is actually getting a patient to their appointment through the maze that is a modern hospital and healthcare network. Beyond a mass of anecdotal evidence and our own personal experiences, there is plenty of hard data on the costs this imposes on both patients and Healthcare Networks.

    communicator-edition-hand

    With the Communicator Edition,Connexient is taking the next crucial step to integrate HIPPA-compliant end-to-end digital wayfinding with appointment  reminders into MediNav. The result is a patient experience like this.

    1. Patient Smith receive an SMS text appointment reminder on his phone.
    2. When Mr. Smith opens the text message, he taps the link to open MediNav. If he doesn't have MediNav yet, the SMS provides a link to download & install it.
    3. When Mr. Smith opens MediNav, he is taken to his HIPAA-Compliant in-box, where details of his appointment can be viewed safely and securely. ;The in-box includes a button to receive end-to-end directions to his appointment.
    4. Mr. Smith can now:
      • use Parking Plannerto navigate directly to the best parking location based on his appointment location;
      • save his car's parking location with My Car;
      • get step-by-step directions (or navigation with blue dot implementation) to his appointment; nd
      • when the appointment is over, My Carwill get him back to his parking spot.
    5. If Mr. Smith has another appointment in the Healthcare Network - say for an X-ray or MRI - MediNav will continue to guide him through his day.

    That's how one very simple integration - supported by HIPAA-Compliant communications and architecture - can deliver real value to both provider and patient.

    Now Add Location and Context-Awareness

    This first simple step is important, However, with further integrations and development - most significantly with Enterprise-grade Indoor Positioning solutions like Cisco CMX-  we can ultimately deliver the same type of effortless Electronic Check-in experience that many of us enjoy today when we take an airline flight.

    • Francisco welcome medAppointment Reminder with Patient Confirmation.  Our Mr. Smith replies to the appointment reminder to confirm that he is coming. More importanly, if he hits traffic on the way, the system can be aware of this and ask if we should update the Hospital.
    • Physician / Department Notification.  When Mr. Smith arrives at the Hospital, we can now Detect, Connect and Engagewith Mr. Smith, providing a Welcome Screenin MediNav to notify the Physician's office or Department that he is now in the parking garage and on heading to the appointment.
    • Security / Reception Desk Registration.   Mr. Smith's details - already stored in the app profile - can be forwarded to the Hospital's Registration or Security desk to generate his badge and otherwise facilitate arrival.
    • Contextual Reminders.Mr. Smith can receive contextual event and/or location-based alerts and reminders, such as:
      • prescription ready notifications;
      • post-discharge medication/appointment reminders and self-care instructions for better care outcomes and reduced re-admissions;
      • ongoing patient engagement through secure messaging of relevant information, including links that encourage use of the EMR patient portal.

    By combining and integrating these elements - all with HIPAA Compliance - we can achieve multiple key objectives:

    1. make Mr. Smith's Patient Experience as pleasant and stress-free as possible;
    2. decrease the likelihood of late or missed appointments, which would result in lost revenue to the Hospital;
    3. reduce or eliminate burden on staff to assist in Wayfinding;
    4. provide clinical benefits with patient information and reminders.

    One Step at a Time

    Our partnership with Mutare for the MediNav Communicator Edition is another cornerstone in our commitment to ensure that our clients' patients, visitors and staff can realize all of the benefits of Indoor Navigation and Location-based Services across the entire Enterprise.

    These integrations with other Healthcare applications and systems will not happen overnight. They will progress in a step-by-step fashion, driven by our clients' most compelling use cases. But Connexient will be ready - and a leader in realizing the vision of connected Healthcare by focusing on the details of the complex reality of implementation.

    Next Week: Think Beyond the Patient!

    Integrationg Indoor & Outdoor Location-based services with HIPAA-Compliant Communications will bring many benefits beyond the Patient Experience, of course. Important and compelling uses case in Operations, Security and beyond are natural and easy to address once this is in place.

    We will talk about this next week!

  • Why Indoor Navigation for Hospitals is a Brilliant Idea

    Or Maybe Just an Idea Whose Time Has Come

    Every now and then in technology-driven markets, we witness a magical confluence of factors - enabling technologies, user mindset, a cost curve driven by Moore's Law - that produce an "Inflection Point".   Adoption suddenly accelerates and what yesterday seemed futuristic now seems obvious, and it seems like all at once everyone wants to embrace it.  In plain English, this is also called an idea whose time has come.

    Whatever you want to call it, we are seeing signs all over that Indoor Navigation has reached its inflection point.  We'll start out the year by making an easy prediction therefore:  2015 will be the year of Indoor Navigation!

    Yes, of course we are biased!  On the other hand, we are by no means the only company pioneering this market.  And more importantly, after several years of preaching, we are seeing voices pop up all over talking about the value of these technologies to businesses and users.

    One example of this came up in this posting in HISTalk the other day. 

    http://histalk2.com/2014/12/30/news-123114/

    Read blog on HISTalk"I have to disclose a brilliant idea I heard in listening to the rehearsal of the Versus webinar I mention below, which I honestly think is the most interesting webinar I’ve ever watched. John Olmstead of Community Munster captivated me all the way through on the hospital’s use of ED technology, but he really grabbed me at the end when he suggested technology tools he needs. His holy grail is a way-finding, GPS-type app that patients and visitors can use on their own devices to locate themselves precisely on a hospital floor plan, then receive directions to get them to a desired location. Example: I’m in room 4401 with my mom and I want to go to the cafeteria, then to the financial counselor, then to the gift shop, and then back to 4401, so give me turn-by-turn directions like I get with my car GPS. His take is interesting: patients will become so attached to hospitals that offer this app that they won’t consider going elsewhere, where they’ll go back to stumbling around lost or trying to follow decades-old red vs. green lines on the floor that lead to confusing elevators. Hospitals are always a poorly conceived patchwork of added-on construction that went up quickly as funding allowed, so visitors spend a lot of time wandering and wasting the time of employees who have to assist them. Turning that universally embarrassing situation into a competitive advantage is brilliant"

    We of course reached out to HISTalk to let them know that such a solution exists today!

    http://histalk2.com/2015/01/03/monday-morning-update-1515/

    Read the post on HISTalkI mentioned last week that John Olmstead, who runs the ED and surgery departments of The Community Hospital (IN), says in an upcoming Versus webinar that he would like to see a GPS-wayfinding type technology so that hospital visitors could navigate around campus using their smartphones. Readers sent information on two companies that offer such technology:

    Connexient offers a smartphone app that provides turn-by-turn navigation to visitors at Robert Wood Johnson University Hospital and will bring six more hospitals live on it in the next few months.

    So Indoor Navigation is the First Enterprise Killer App for Indoor Positioning

    So it does seem that the obvious but new is rapidly becoming accepted.

    • Billions of smartphone users throughout the world have come to expect – and rely upon - intuitive, reliable and accurate maps, directions and turn-by-turn navigation to get to any location they want to go.
    • Those same users will over the next few years come to expect - and then demand the same experience and services when they enter any large building or facility in the world - whether that be a hospital or otherwise.

    We say "Enterprise Killer App" because the we've already seen the first killer app - in Retail.  In this, however, proximityis the driver rather than locationper se. ; That's a blog for another day!

    But Indoor Navigation is just the Tip of the Iceberg

    Make no mistake:  we believe that Indoor Navigation - when it is accurate and reliable - is a game changer when it comes to patient and visitor experience.  But Indoor Navigation is just the starting point for enormous additional opportunities to provide Indoor Location-based Services across the Enterprise, with use cases that bring compelling value to users and direct ROI in capturing lost revenue, reducing costs and increasing efficiency.

    The beauty is that when you implement Indoor Navigation quality mapping and positioning, you are actually laying the foundation for all the rest. We've blogged about this elsewhere, and we'll continue to do so!

    Contact Connexient for a Demo of our Navigator Edition v. 2.0


    Learn More About Navigator Edition v. 2.0

Contact Us

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Connexient LLC

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