Outdoor

  • Our Launch With the National Institutes of Health Clinical Center:  The Next Step for Medinav

    Last week saw the launch of MediNav at the National Institutes of Health as NIHCC Take Me There.  This was, of course, an exciting milestone for Connexient in many ways, and there were many things that were unique and significant in our product evolution. But these are the ones that stand out.

     

    Scale and Complexity

    Size really does matter! The NIH Clinical Center has some three and a half million square feet under one roof, in which we mapped over 6,000 rooms and deployed over 950 beacons. We learned a lot and developed many new tools and techniques to deliver reliable, robust facility wide navigation at this scale.

    And that is a good thing since we now have multiple deployments in process that are even larger!

    Introducing the MediNav Web Version

    The NIH also represents our first launch of the new MediNav Web Version. This is an incredibly important part of the overall solution, enabling users to pre-plan a visit before they leave. It also helps to drive awareness and adoption of the mobile app with our Send to Phone and Print features.

    We will have a lot more to say and show about the Web version in next week’s blog.

    Multi-modal Campus Navigation

    The NIH spans 322 acres and has over 70 buildings. For visitors to the NIH Clinical Center, getting into and across this campus is a very big wayfinding challenge in itself. Connexient built custom map layers with our Google Maps for Work partnership to support intelligent routing for patients and visitors to the right gate and then on to the correct parking lot.

    We also added a Shuttle Van Tracker that lets users see exactly where their shuttle van is and when it is arriving to the closest stop.

    And next month we will add even more:

    • Campus Entry Wizard. This will guide users by their type – staff, vendors, patients & visitors to the right gate and parking.  We will even address time-based restrictions, such as knowing when a gate is closed.
    • Pedestrian Navigation. Now users will also be able to get walking routes and navigation to any building on the campus.


    Our Most Sophisticated Navigator Yet

    We were also able to develop and refine important new features that push us forward in delivering true turn-by-turn navigation.

    • Off-route notification and recalculation. When you miss a turn, we let you know! And then get you back on track.
    • Voice and Audio Prompts. This is amazingly useful for navigation, letting you focus more on what is ahead and less on the screen.
    • Enhanced Outdoor – Indoor Transitions. Our new outdoor BLE beacons enable us to provide a instant and seamless transition when entering and exiting the building.

    And we are still learning and evolving. Stay tuned as we release new features later this summer!


    Operational Use Cases

    For the 40,000 plus people that work at the NIH, navigating the campus and Clinical Center is not an abstract problem. It brings challenges on a daily basis that have a direct impact on productivity. That’s why all 40,000 staff members are in the NIHCC Take Me There application, and all 6,000 rooms are navigation-enabled.

    But we also added a new feature for Facility Management that we think will be a hit with all of our clients: a location-smart issue reporter. In a building the size of the NIH Clinical Center, there is a lot of maintenance required. But knowing where there are issues and then directing housekeeping or maintenance staff to get there can be daunting.

    With MediNav, the NIHCC can now crowd-source issue reporting. Any staff member can quickly submit an issue ticket with a couple of taps , attach a photo and comments, and have that sent to the housekeeping and maintenance staff with an exact map of its location.

    The Road Ahead

    These first operational use cases are a great example of something we have always believed and now are seeing come to reality not just at the NIH but across all of our clients: Patient Experience is just the starting point. Once rich indoor maps, navigation and location-based services are deployed in a large, complex facility, they will, over time, be applied to address many other use cases that drive compelling value and ROI. Connexient is dedicated to delivering that value to its clients, and is moving down the path together with them to realize this vision.

    We’ll have more to say on that in blogs to come!

  • Our New Partnership with SmartSource: All About Driving ROI

    Connexient was proud and excited to announce yesterday Smart Source and Connexient Join Forces to Provide Elevated Patient Experience, an industry leader in helping hospitals to increase productivity and revenue. With this partnership, our MediNav™ Digital Wayfinding solution will be linked to Smart Source's proprietary HandHolder™ appointment reminder system.

    The combined MediNav™ /HandHolder™ pre-arrival/arrival solution will provide an enhanced and informative patient experience, meaning patients will have the information that they need to not only arrive on-time but also be prepared for their appointment. But there is another benefit that is just as important: improved on-time starts, reduced appointment no-shows and increased patient satisfaction scores for hospitals and physicians.Source: Smart Source LLC

    This infographic encapsulates exactly how Smart Source accomplishes that by reducing missed and late appointme
    nts - with proven success at major medical centers across the country.

    With our new integrated offering, we are confident that we can boost the already strong ROI equation even further, while taking Patient Experience to a whole new level. In our blog earlier this week, Digital Wayfinding for Patient Experience is an ROI Story, we talked about some of those other drivers of ROI that we are focused on, including improved HCAHPS scores and improved staff productivity.

    Our Job: Reduce Stress and Anxiety and Get Patients and Visitors to their Destinations

    As much as we are true believers, innovators and visionaries when it comes to the power of Indoor Navigation and location-based services, we also have always had a bedrock conviction that a mobile app is only part of the solution. We always keep at top of mind what our value to our clients and users is. Nobody goes to the hospital to have an indoor navigation experience. They go to the hospital to get to their appointment. That's our mission.

    That's why our All Screens approach to Digital Wayfinding is so critical. There are a huge range of demographics and 'user types' at Hospitals and Healthcare Networks. Some of them are "early adopters" that will love blue dot indoor navigation. Others will never touch it. And all will need maps, routes and other information available in multiple modalities:

    • on the Web for pre-planning;
    • on Kioasks and Digital Signs when they arrive;
    • via print options to take personalized route maps and directions with them.

    The right modality is whatever each particular user needs at the moment - on any screen, any time, and anywhere.


    Connexient + Smart Source: Integrating Appointment Scheduling with Digital Wayfinding

    One mantra we talk to our clients about is the critical step of integrating Digital Wayfinding with that crucial moment when a patient and visitor is thinking about coming to their appointment. That is when we can connect the moment of need and motivation for a user to the MediNav application that will actually solve the problem - whichever modality they choose.

    Our partnership with Smart Source will now take that integration even further, adding call-to-action and customized links right into the HandHolder™ pre-arrival/arrival solution. Connexient + Smartsource clients will now be able to take this already amazing effective and personalized tool to a new level of convenience and satisfaction for patients and visitors. With MediNav integration for example, users will now add the following capabilities.

    1. Parking Planner: personalized parking recommendation and guidance in Google Navigation to the right garage without error.
    2. Welcome Screen: a personalized prompt that automatically opens when the user enters the garage.
    3. My Car Saver: an automatic option to save the user's parking spot.
    4. Blue Dot Indoor Navigation: turn-by-turn right from their car, all the way to their final appointment destination indoors.
    5. Return to My Car: then hours later, guidance right back to their car.

    It is pretty easy to see how this will reduce no shows and late starts, as well as the stress and anxiety that so many patients and visitors experience when trying to get to their appointments. It is a great example of 2 + 2 adding up to a 10!

    Want to Learn How Connexient + Smartsource Can Help Your Healthcare Network?

    If you would like to learn more about Connexient + Smartsource partnership and our integrated solution, please contact us. We are both organizations keenly focused on client needs and above all patient needs, so we look forward to collaborating with current and future clients to push this new area of innovation in Patient Experience.

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Connexient LLC

210 West 29th Street, 9th Floor
New York, NY 10001
(212) 763-6604 | (888) 850-4920
[email protected]