Who among us has not lost their car, their sense of direction and/or their mind navigating the maze of medical parking garages or the endless hospital hallways around Houston?
Relax, there's an app for that.
The ACP Hospitalist came out yesterday with an in-depth article on the revolution in digital wayfinding for hospitals being driven by Indoor Positioning.
The article starts with a discussion of the Mayo Clinic's efforts to help visitors navigate through their medical campus, which encompasses 59 buildings spanning 15 million square feet, connected by a maze of pedestrian skyways and underground walkways, and features an interview Mark Henderson, Mayo's Chair of Information Technology (IT).
The article then turns to Connexient's MediNav, and an extensive interview with Chief Product Officer, Geoff Halstead. Topics include:
Until now, wayfinding apps have been mostly focused on the patient experience, but they are evolving into a more comprehensive navigation platform, said Mr. Halstead.
“Over time we can see many uses for wayfinding apps to help hospitals better manage patient flow and give better service,” he said. “They'll be used to remind patients about their appointment, tell them where to park, let the staff know they've arrived, and alert patients to delays. The goal is to solve real-world problems by providing much more than an indoor map.”
Connexient's latest client to go-live with MediNav is Memorial Hermann Health System! Memorial Hermann Find My Way officially launched this week. You can learn more and get app download links here:
This fun marketing video posted on their Facebook page shows how easy and useful the app is - brought to life by the Houston Rockets mascot "Clutch":
David Bradshaw, Executive Vice President and Chief Strategy Officer at Memorial Hermann said: “At Memorial Hermann, we recognize that navigating health care can be frustrating. We’ve made it our mission to put the patient first, and that means removing barriers by directly addressing some of the most common complaints – particularly difficulties with wayfinding and parking.”
Modern Healthcare recently reported on a wave of wayfinding strategies being tested nationwide, as health systems search for solutions to improve the patient experience. “We are excited to be the first health system in Houston to announce this innovative beacon technology, which is just the beginning of a more seamless healthcare experience for our patients and members,” said Bradshaw.
MHHS Navigation with Off-Route Notification
Memorial Hermann Find My Way provides patients and visitors guides a patient or visitor from their starting location to their final destination by providing turn-by-turn navigation to: hospital departments; physician offices; points of interest such as ATMs, dining facilities, pharmacies and more. This includes off-route notification and recalculation keeps users on course if they miss a turn.
MHHS Parking Planner prompt
Advanced features, such as a parking planner, marks the exact parking location and navigates the user back to his or her car when finished with an appointment or visit.
Cincinnati's The Jewish Hospital – Mercy Health to helping its patients and visitors navigate its hospital, medical offices and parking area with a wayfinding app that employs Bluetooth Low Energy (BLE) beacons. The technology, provided by Connexient, is helping patients to reach their destinations faster and with less anxiety, says Craig Schmidt, the hospital's VP and chief operations officer. According to Schmidt, the hospital hopes to add other features in the long run, such as push notifications and marketing.
The hospital's Right This Way app is available on smartphones, while three kiosks also provide visitors with location information and assists them if they want to download the app. The system deploys Connexient's MediNav digital wayfinding app.
Mercy Health’s Jewish Hospital and Connexient officially announced today the launch of MediNav, branded as “Right This Way.” Encompassing Web, Kiosk and mobile turn-by-turn navigation, Right This Way provides a compele solution for digital wayfinding to enhance Patient Experience and assist staff and vendors in their daily wayfinding needs. We are very proud to have Mercy Health as our latest launched partner, and the first in the mid-west!
“Right This Way makes it easy for patients and visitors to find their way around the hospital. It offers detail-rich indoor maps, turn-by-turn indoor navigation, parking help and more on cell phones, kiosks and on Mercy Health’s website,” said Pat Davis-Hagens, Mercy Health Central Market President and CEO. “We’re always looking to improve the experience of both our patients and visitors and we launched the app to guide you to the department or room you want to visit, remember where you parked and help reduce missed or late appointments.”
The Cincinnati Business Courier wrote up a great article about Right This Way with multiple quotes from Craig Schmidt, the Chief Operating Officer of Jewish Hospital. A few excerpts below and follow the link to read the full article.
Jewish Hospital's Right This Way mapping system provides step-by-step directions to almost any spot in the facility via a smartphone app.
The free app is available at the Apple App Store and through Google Play. The mapping system can also be used on a tablet or personal computer via mercy.com/WayToJewish.