Connexient's Chief Product Officer was interviewed and featured in the "Thought Leaders Corner" of the Healthcare Innovation News on a topic that is very important to many of our clients.
Q. What Are Some of the Most Common Mistakes in Implementing Technology in Healthcare Systems?
The most common mistakes are:
- Not considering and planning for the operational requirements and impacts in staff workflow and processes. It doesn’t matter how fantastic or useful a software application or new device is if it isn’t used. For this to happen, it must be integrated into the workflow and processes of the staff that are intended to use it. Make sure that they are involved in the evaluation of the technology and even more crucially, the planning and implementation.
- Not considering the direction and future evolution of the platform/application, but just as importantly the technology and its "space" as a whole. Many of the most promising and valuable technologies are by definition new and innovative. That is where the biggest gains will happen. But innovation comes with a price: rapid and sometimes breathtaking change that can leave specific solutions “orphaned.” Make sure you understand the technology in the broader context of its space and evolution. Is it part of broad wave moving toward mass adoption or an outlier? Are there competing approaches?
- Not considering how the technology fits into an overall strategic roadmap. No specific technology or software application lives in a vacuum. The most valuable technology will be connected and integrated with other technologies. Make sure you consider the overall strategic roadmap for your organization, and how the technology you are evaluating fits into that. For some technologies, this may not be relevant but for many, it will be crucial to informing your decision.