Three years ago, administrators at the University of Alabama at Birmingham (UAB) Medicine decided to tackle the issue of patients and visitors getting lost on its immense campus. They started a wayfinding task force to look for solutions that could reduce missed or late appointments, boost patient satisfaction, and prevent visitors from stopping employees to ask for directions during work hours.
This recent article in Modern Healthcare tells the story of how UAB Medicine selected Connexient after reviewing dozens of solutions and how MediNav will help them solve not just patient and visitor experience challenges, but improve operational efficiency and other Enterprise goals.
The U.S. News and World Report caught wind of the rapidly growing trend of indoor navigation and digital wayfinding in Healthcare - and Connexient's role in driving it! The article discusses Connexient's deployments at Atlantic Healthcare and the National Institutes of Health Clinical Center as well as the broader trend.
Modern Healthcare recently wrote a nice article on Connexient as part of a series on the role of digital wayfinding in Healthcare transformation. This includes a description of how Connexient got started:
“We have this incredible GPS experience on Apple or Google Maps while driving, but once we get to the hospital, half of the people walking through the door get lost,”
said Geoff Halstead, chief product officer at Connexient.
“We thought, why can't we have indoor GPS for hospitals? Let's figure out how to do blue-dot, turn-by-turn navigation in hospitals — and that's how the company started.”
Across the board, we are seeing both healthcare and broader technology media start to pick up and focus on the emerging trend of digital wayfinding and indoor navigation.
A great article today in Hospitals & Health Networks about why Atlantic Health is rolling out "Indoor GPS" with Connexient.
"No one wants to be in the hospital. Patients are frightened and many times in pain, and their family and friends are concerned. If we don’t make it easier [for people to find their way around, anxiety can build,” he says. This anxiety affects not only patient satisfaction, but also patient outcomes and quality."
The article goes on to talk about the importance of MediNav features such as Parking Planner, and Atlantic Health's roll-out to Morristown.
A very interesting article in MedCity News this week on how digital transformation is driving Healthcare innovation and improvements in many different areas thanks to our partners at Avia Health Innovation. This excerpt below focuses on how Memorial Hermann Health System, is working with Connexient to improve how they connect and guide visitors with Indoor Navigation and Digital Wayfinding.
Smartphones have changed the way consumers communicate with the world around them, from ordering takeout to hailing taxis to connecting with friends. Now that the majority of patients carry smartphones, hospitals are searching for new methods to better connect and guide them.
Memorial Hermann Health System, based in Houston, recognized that patients could easily map routes from school to work or play, but had trouble with another important destination: navigating within hospitals.
Visiting the hospital is stressful enough, and labyrinthine buildings, multiple walkways, and enormous parking garages can make people lost, late, and frustrated. Physical signage and information desks are valuable but not always sufficient tools. An estimated 40% of patients and visitors depend on staff to find their way around and decision makers at Memorial Hermann leaders saw an opportunity to increase staff efficiency and on-time appointments.
The nonprofit has mapped out a win with Connexient’s MediNav. This solution, which will soon be piloted at its Memorial Hermann Memorial City Medical Center in west Houston, provides a Google Maps-like navigation experience, helping patients, visitors, and staff get where they’re going with ease. MediNav provides a consistent user interface (UI) across mobile, web, kiosks, and digital signage to ensure that patients and visitors can access vital information anytime, anywhere.
Additionally, Connexient offers location-based tracking, reporting, and analytics for real-time visibility into the location and status of patients, visitors, vendors, and staff. This intelligence provides plenty of ideas for future process improvements at the health system.