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HOUSTON (May 11, 2017) –Memorial Hermann Health System has announced the launch of Memorial Hermann Find My Way, a digital wayfinding app aimed at improving the patient experience while reducing late and missed appointments. The app currently features navigation for Memorial Hermann Memorial City Medical Center, with plans to expand to other locations throughout the System in the near future.
“At Memorial Hermann, we recognize that navigating health care can be frustrating. We’ve made it our mission to put the patient first, and that means removing barriers by directly addressing some of the most common complaints – particularly difficulties with wayfinding and parking,” said David Bradshaw, Executive Vice President and Chief Strategy Officer at Memorial Hermann.
Modern Healthcare recently reported on a wave of wayfinding strategies being tested nationwide, as health systems search for solutions to improve the patient experience. “We are excited to be the first health system in Houston to announce this innovative beacon technology, which is just the beginning of a more seamless healthcare experience for our patients and members,” said Bradshaw.
Find My Way is powered by Connexient, whose MediNavTM solution has been deployed at over two dozen major health systems across the country. The beacon, blue dot technology guides a patient or visitor from their starting location to their final destination by providing door-to-door directions for: hospital departments; physician offices; points of interest such as ATMs, dining facilities, pharmacies and more; and even the most convenient parking location based on the appointment location inside the facility. Advanced features, such as a parking planner, marks the exact parking location and navigates the user back to his or her car when finished with an appointment or visit.
“We are delighted to announce Memorial Hermann as the first health system in Texas, and 24th in the nation, to select MediNav as its wayfinding solution of choice,” said Mark Green, Connexient CEO and Co-Founder. “The System has been a long-time leader in innovation and technology. This digital strategy exemplifies its commitment to patient experience and healthcare transformation.”
Memorial Hermann Find My Way is currently available as a free download in the App Store for IOS and Google Play for Android.
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About Memorial Hermann Health System
A fully integrated health system with more than 250 care delivery sites throughout the greater Houston area, including a nationally acclaimed Accountable Care Organization, Memorial Hermann is committed to delivering safe, high-quality, patient-centered care and offers world-class clinical expertise, innovation and cutting-edge technology to all patients, including its Health Plan members. The system, with its exceptional affiliated medical staff and more than 25,000 employees, provides compassionate, superior service while advancing health in Southeast Texas. Learn more about Memorial Hermann Health System.
Connexient provides innovative Indoor Mapping, Navigation and Location-based Services hospitals and healthcare networks with large, complex buildings and campuses. The MediNavTM Navigator Edition Patient Experience solution helps to increase customer satisfaction and loyalty, reduce missed or late appointments and improve HCAHPS scores. More than just a mobile app, Connexient’s mission and vision is to navigation-enable Enterprise IT. The Connexient Mobile Application SDKs and Web APIs enable its clients to integrate its rich, navigation quality indoor maps and location-based services across Enterprise IT in areas such as asset tracking, staff and patient flow, facility management, safety and security and more, with use cases that bring compelling value to users and direct ROI in capturing lost revenue, reducing costs and increasing operational efficiency and intelligence. Learn more about Connexient.