What is the impact of Wayfinding on your Enterprise?

  • Poor Wayfinding causes
    unnecessary
    stress &
    anxiety
    for Patients and Visitors
  • 2%
    Medicare
    reimbursements
    at risk based on
    Patient Satisfaction ratings
    (Value-based Purchasing)
  • $150 billion
    annually are lost
    due to appointment
    no-shows
  • 40% of
    patients and visitors
    depend on hospital
    staff
    for Wayfinding assistance
  • THE
    PROBLEM
    Hospitals are very
    complex and difficult
    to navigate.
    Patients, Visitors
    and even Staff
    get lost!

What is the impact of Wayfinding on your Enterprise?

THE
PROBLEM
Hospitals are very
complex and difficult
to navigate.
Patients, Visitors
and even Staff
get lost!
Poor Wayfinding causes
unnecessary
stress &
anxiety
for Patients and Visitors
2%
Medicare
reimbursements
at risk based on
Patient Satisfaction ratings
(Value-based Purchasing)
$150 billion
annually are lost
due to appointment
no-shows
40% of
patients and visitors
depend on hospital
staff
for Wayfinding assistance

What Is the Value of Good Wayfinding on Patient Experience?

Just about every patient or visitor to a hospital has had the experience of getting lost.   Finding your way through the massive maze-like facilities of a major hospital or medical center can be stressful, frustrating and even result in late or missed appointments - a problem that costs hospitals over $150 Billion annually in the United States.

Moreover, even staff get lost, and constantly struggle to find their way efficiently.  This has a real impact on productivity, in addition to the interruptions and time spent assisting patients and visitors get to their destinations. 

How Can Digital Wayfinding Help?

Connexient does not believe that Digital Wayfinding is a cure-all. But is an important part of delivering a positive Patient Experience, and has other benefits that go far beyond it.   We work with our clients to realize these benefits of Indoor Mapping, Navigation and Digital Wayfinding step by step in a strategic plan we call the MediNav Deployment Stages, starting with a laser focus on Patient Experience.

Appointment Scheduling + Digital Wayfinding as an ROI Driver

As we move forward with our clients in the MediNav Deployment Stages, a key milestone we are approaching with many is the integration of Digital Wayfinding with Appointment Scheduling in an innovation we call The Airline Check-in Model for Patient Experience.

If you would like to learn more about the opportunity to enhance Patient Experience and drive direct ROI with the Airline Check-in Model, please contact us.

Use Our ROI Calculator to Estimate the Impact and ROI of Digital Wayfinding

The bottom line impact of Wayfinding can be understood and analyzed once you start to dig a bit deeper. Our Digital Wayfinding ROI Calculator is designed to help you to better understand and estimate the impacts of poor wayfinding to your Healthcare Network in areas that are all related to Patient Experience. There are, of course, other costs and impacts on staff productivity, operational efficiency and so on.

To use the calculator, just fill in the blanks with your own statistics.  We have provided assumptions based on industry norms.

Use the ROI Calculator 

If you have good data and understanding of all of the metrics, please contact us and we will send you the calculator in which you can completed every field.

Or please contact us if you have any questions or would like to have a wayfinding impact assessment.

 

Contact Us

Contact Connexient to learn more about the Enterprise impact of Wayfinding and how Digital Wayfinding with MediNav™ can drive ROI.
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Connexient LLC

210 West 29th Street, 9th Floor
New York, NY 10001
(212) 763-6604 | (888) 850-4920
[email protected]