What Is the Value of Good Wayfinding on Patient Experience?
Just about every patient or visitor to a hospital has had the experience of getting lost. Finding your way through the massive maze-like facilities of a major hospital or medical center can be stressful, frustrating and even result in late or missed appointments - a problem that costs hospitals over $150 Billion annually in the United States.
Moreover, even staff get lost, and constantly struggle to find their way efficiently. This has a real impact on productivity, in addition to the interruptions and time spent assisting patients and visitors get to their destinations.
How Can Digital Wayfinding Help?
Connexient does not believe that Digital Wayfinding is a cure-all. But is an important part of delivering a positive Patient Experience, and has other benefits that go far beyond it. We work with our clients to realize these benefits of Indoor Mapping, Navigation and Digital Wayfinding step by step in a strategic plan we call the MediNav Deployment Stages, starting with a laser focus on Patient Experience.
Appointment Scheduling + Digital Wayfinding as an ROI Driver
As we move forward with our clients in the MediNav Deployment Stages, a key milestone we are approaching with many is the integration of Digital Wayfinding with Appointment Scheduling in an innovation we call The Airline Check-in Model for Patient Experience.
If you would like to learn more about the opportunity to enhance Patient Experience and drive direct ROI with the Airline Check-in Model, please contact us.
Use Our ROI Calculator to Estimate the Impact and ROI of Digital Wayfinding
The bottom line impact of Wayfinding can be understood and analyzed once you start to dig a bit deeper. Our Digital Wayfinding ROI Calculator is designed to help you to better understand and estimate the impacts of poor wayfinding to your Healthcare Network in areas that are all related to Patient Experience. There are, of course, other costs and impacts on staff productivity, operational efficiency and so on.
To use the calculator, just fill in the blanks with your own statistics. We have provided assumptions based on industry norms.
If you have good data and understanding of all of the metrics, please contact us and we will send you the calculator in which you can completed every field.
Or please contact us if you have any questions or would like to have a wayfinding impact assessment.