Facility Management

  • eHealthcare Strategy LogoRecently, eHealthcare Strategy & Trendspublished an article on the launch of MediNav at Robert Wood Johnson University Hospital and our deployment at the National Institutes of Health Clinical Center in Bethesda, MD.

    The full length "digital reprint" of the article came out yesterday and can be found here:

    The first part of the article - focused on RWJ Find My Way - does an excellent job of describing the issue of Wayfinding at large, complex facilities and how Indoor Navigation with MediNav can vastly improve and transform that important element of Patient Experience. The second section, focused on our deployment at the NIH, also addresses in addition the staff version and some of the broader use cases we will support.

    See the RWJ Find My Way Video

    The Importance of Campus-Wide and Network-Wide Wayfinding

    One thread that runs through the article is the importance of addressing Campus-wide and Network-wide wayfinding. Often getting to the right building - and the right parking garage or location - is very confusing and difficult for an arriving patient or visitor. As a consequence, people are lost before they even get there!

    “We are a very large campus,” says Joanne Arico, RN, BSN, Director of Patient Experience at RWJUH. “We take up several city blocks.” She describes a labyrinth of buildings, hallways, bridges, parking garages, and several information desks where patients check in . . . We noticed we had a lot of patients that were in one building that needed to be in another building."

    With over 20 years of experience in Wayfinding for Hospitals and Healthcare Networks, we have always understood the importance of this issue and our Parking Planner feature was designed to solve it.

    Even after a user parks and arrives at your campus - whether that be an actual campus space or an urban campus spread across a part of a city - he or she will often have to navigate to and between buildings. The NIH is a great example of this.

    "The vast complex that houses the National Institutes of Health (NIH) spans 322 acres and can be challenging for both patients and staff to navigate. “We have three and a half million square feet under one roof, so it’s understandable where a patient could get turned around here,” says Eric Cole, Chief Administrative Officer at NIH Clinical Center.

    That's where our end-to-end, integrated indoor and outdoor approach to Wayfinding is so critical.

    Connexient's Google Maps Integration - Filling the Crucial Gaps

    To address this problem of campus navigation, Connexient will leverage its integration of Google Maps to provide additional layers of map information and functionality to seamlessly connect the outdoor and indoor lets of a users journey. With our Enterprise Grade Mapping Services, Connexient can fill in the crucial gaps that will always be in a Google Map. The problem is that Google does not - and can not - know your organization and facilities, nor have the indoor maps of your facilities.

    Connexient ensures that the user will get not just to an address, but to the right entrance - and then from there turn-by-turn to your indoor location. Even when there is not an indoor map of a building, our understanding of your organization, campus and network will ensure that users are guided correctly and accurately to their destinations.

    The Next Step: Transport Van and Vehicle Logistics

    One very interesting next step we will be taking with the NIH is integrating location data for transport vans. This will enable users of MediNav to do things like see the current location of transport vans, get their current ETA (estimated time of arrival) to the user's location and so on. This can be tremendously helpful, enabling users - just as we all do with Uber today - to be more productive and comfortable, rather than having to wait out on a curb, for example.

    This capability will also be applied in the Staff version of MediNav more generally for Enterprise logistics - helping to coordinate all the different vans, golf carts, vendor vehicles making deliveries and so on that are used in operations.

    We call that the Uber-ization of the Enterprise! More to come on that in future blogs!

    To learn how Connexient can provide Indoor Maps, Navigation and Location Services improve Patient & Visitor Experience, increase efficiency and capture lost revenue for your organization, please contact us.

    CONTACT US

  • Last week saw the launch of MediNav at the National Institutes of Health as NIHCC Take Me There.  This was, of course, an exciting milestone for Connexient in many ways, and there were many things that were unique and significant in our product evolution. But these are the ones that stand out.

     

    Scale and Complexity

    Size really does matter! The NIH Clinical Center has some three and a half million square feet under one roof, in which we mapped over 6,000 rooms and deployed over 950 beacons. We learned a lot and developed many new tools and techniques to deliver reliable, robust facility wide navigation at this scale.

    And that is a good thing since we now have multiple deployments in process that are even larger!

    Introducing the MediNav Web Version

    The NIH also represents our first launch of the new MediNav Web Version. This is an incredibly important part of the overall solution, enabling users to pre-plan a visit before they leave. It also helps to drive awareness and adoption of the mobile app with our Send to Phone and Print features.

    We will have a lot more to say and show about the Web version in next week’s blog.

    Multi-modal Campus Navigation

    The NIH spans 322 acres and has over 70 buildings. For visitors to the NIH Clinical Center, getting into and across this campus is a very big wayfinding challenge in itself. Connexient built custom map layers with our Google Maps for Work partnership to support intelligent routing for patients and visitors to the right gate and then on to the correct parking lot.

    We also added a Shuttle Van Tracker that lets users see exactly where their shuttle van is and when it is arriving to the closest stop.

    And next month we will add even more:

    • Campus Entry Wizard. This will guide users by their type – staff, vendors, patients & visitors to the right gate and parking.  We will even address time-based restrictions, such as knowing when a gate is closed.
    • Pedestrian Navigation. Now users will also be able to get walking routes and navigation to any building on the campus.


    Our Most Sophisticated Navigator Yet

    We were also able to develop and refine important new features that push us forward in delivering true turn-by-turn navigation.

    • Off-route notification and recalculation. When you miss a turn, we let you know! And then get you back on track.
    • Voice and Audio Prompts. This is amazingly useful for navigation, letting you focus more on what is ahead and less on the screen.
    • Enhanced Outdoor – Indoor Transitions. Our new outdoor BLE beacons enable us to provide a instant and seamless transition when entering and exiting the building.

    And we are still learning and evolving. Stay tuned as we release new features later this summer!


    Operational Use Cases

    For the 40,000 plus people that work at the NIH, navigating the campus and Clinical Center is not an abstract problem. It brings challenges on a daily basis that have a direct impact on productivity. That’s why all 40,000 staff members are in the NIHCC Take Me There application, and all 6,000 rooms are navigation-enabled.

    But we also added a new feature for Facility Management that we think will be a hit with all of our clients: a location-smart issue reporter. In a building the size of the NIH Clinical Center, there is a lot of maintenance required. But knowing where there are issues and then directing housekeeping or maintenance staff to get there can be daunting.

    With MediNav, the NIHCC can now crowd-source issue reporting. Any staff member can quickly submit an issue ticket with a couple of taps , attach a photo and comments, and have that sent to the housekeeping and maintenance staff with an exact map of its location.

    The Road Ahead

    These first operational use cases are a great example of something we have always believed and now are seeing come to reality not just at the NIH but across all of our clients: Patient Experience is just the starting point. Once rich indoor maps, navigation and location-based services are deployed in a large, complex facility, they will, over time, be applied to address many other use cases that drive compelling value and ROI. Connexient is dedicated to delivering that value to its clients, and is moving down the path together with them to realize this vision.

    We’ll have more to say on that in blogs to come!

  • Pole Star and Connexient presented together at an interactive roundtable on IoT in Health Care at the Telcom Council IOT Forum at the Samsung Research Center in Mountain View, CA on Thursday, December 7th.

     

     

    The presentation to an audience of industry leaders from Samsung, Mitsubishi, GE and others in Silicon Valley touched on the critical importance of indoor mapping, navigation and location services to IOT in large, complex facility and focused on a case study of both patient and staff use cases at their deployment at the National Institutes of Health Clinical Center in Bethesda, MD.

     

Contact Us

Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input

Connexient LLC

210 West 29th Street, 9th Floor
New York, NY 10001
(212) 763-6604 | (888) 850-4920
sales@connexient.com