Indoor Navigation

  • Last week, we posted an article on the basic options and approaches to EHR Integration that Connexient supports, and how this can support an innovative new “Airline Check-in Model” for Patient Experience. But that is just one use case - and how it should be implemented will vary by the capabilities, goals and vision of each organization. There are any number of other ways that indoor maps, navigation and location-based services can be leveraged to innovate in ways that enhance Patient Experience and drive Enterprise visibility and efficiency.

    Medinav

    Other Examples of Advanced Patient Experience Use Cases

    A few examples that have come up frequently in our discussion with clients include the following.

    1. Meet Me

    Just finding a family member or friend who is already deep inside a large, complex healthcare facility can be a daunting challenge. Our new Meet Me feature - available to both SDK and White Label clients in Q4, 2018 - will make meeting up fast and easy by sharing either your current location or a designated location that you are headed towards.

    2. Freedom for Family & Friends

    Today, family and friends often feel chained to the ER, post-op room or other locations while they wait for their loved one to emerge. With Navigation and Location-based Services, they can take advantage of dining, recreation and other convenience and comfort amenities your organization provides without fear. When the appointment or procedure is over, the receptionist or nurse can either go find them or call them back with our Meet Me feature.

    3. Abolish the Waiting Room!

    Many healthcare networks are asking an even deeper question: why do we even need waiting rooms any more? Their existence is really an artifact of the inefficiency of systems before the advent of ubiquitous personal communication technologies and location services.

    With MediNav™, after a location-based check-in in the parking garage or lobby, patients can be navigated directly to their appointment room, and caregivers notified with their location to meet them. Arriving physicians and other caregivers that may not be as familiar with your hospital as daily staff can also benefit from navigation to guide them directly to the specific care room the patient is located.

    4. Uber-ize Your Valet Service

    One of the remarkable innovations of ride-sharing services like Uber is how they leverage location and navigation services to bring drivers and riders together in minutes. What if the valet service at your facilities could work like Uber? Well, now it can! With MediNav™ integration, users could notify valets when they are leaving their appointment, and have the car ready to step into by the time they get there. The key to this is that location services gives the valet real time visibility into that patient’s location, enabling them to coordinate delivery of the vehicle.

    5. Location-based Delivery and Other Concierge Services

    Consumers are flocking to the convenience of delivery services for meals, groceries and all kinds of shopping. Increasingly, they will expect this as part of their experience at a healthcare facility. This poses a huge challenge for healthcare providers, however, in the need to provide staff with knowledge of the facility to help vendors make such deliveries - or leave them to wander! With Medinav™, the patient can share their location on an opt-in basis and vendors or hospitality staff can be guided with pinpoint navigation to get there.

    By the way, these same capabilities can also be leveraged through integration with your safety & security systems to ensure that your organization has visibility and awareness of the location and activities of all such vendors.

    Integration is the Key

    While some of these use cases might be addressed in part as a feature in the MediNav™ White Label application, many can not, and all will be more compelling and useful if integrated with other Enterprise Healthcare IT applications and systems. That’s where Connexient believes that the greatest value of indoor navigation and navigation quality maps will be realized. When it comes to integration, there are two vectors to be considered.

    First, more and more of our clients are are focusing on a strategy to migrate to a unified IOT and Location Services infrastructure that will address all Enterprise use cases.As they do this, we see our job as being to support and leverage this infrastructure, providing indoor navigation services as a new layer in Enterprise IT that will make it possible to coordinate and manage the flow of people and equipment through large complex hospital facilities - and the visibility of the Enterprise into this - in an entirely innovative and powerful ways.

    Second, our clients want to make applications and systems work together to create connected and integrated user experiences.The area of highest priority for most healthcare networks today is Patient Experience. Therefore, we are working with our clients and leading EHR platforms to provide 3 options for how this can happen with MediNav™. You can read more about that here:

    EHR Integration Options to Support Advanced Patient Experience Use Cases Customer Portal Graphics

    Interested? Contact Us!

    If you are a forward leaning Healthcare network looking to drive innovation, efficiency and great Patient Experience with Indoor Mapping, Navigation and Location-based Services, please contact us.

  • The Start of a New Era

    Connexient started with a simple question and idea in the summer of 2012:  "Why can't we have indoor GPS?".   That question came from our co-founders long experience with hospital wayfinding systems, and a conviction that digital mapping and turn-by-turn indoor navigation could finally truly solve the pain point of wayfinding inside of large, complex hospitals that signage and kiosks could only partially address.

    Innovation is hard!   When we asked this question, the technology to achieve navigation quality indoor positioning did not exist.  It took us until January, 2015 to get to our first commercial release of the Navigator Edition, leveraging the breakthrough of Bluetooth Low Energy beacons.   

    Since then, we have deployed over 30 hospitals and 50 million square feet of indoor maps and navigation, at sites all over the country.   While it has been tremendously gratifying to see this, we realize that we are still just at the beginning.    The official launch of our customer portal this month marks an important milestone to start the next stage of our journey

    Continual Improvement through Collaboration

    The launch of our customer portal was driven by two fundamental principles and values that Connexient embraces.

    1) Kaizen   

    Kaizen, the Japanese word for "change for the good" encapsulates the principle of continual incremental improvement.  At Connexient, we are committed to that spirit and philosophy. 

    At each new site, we have learned more about how to deliver a reliable, robust and intuitive solution at scale in facilities of enormous size and complexity.   Often we encountered and had to solve new technical and user experience challenges created by unique characteristics of a particular campus and facility.  

    We put our learning back in to our product development, as well as tools and practices for improving our deployment and ability to support and maintain MediNav once deployed.   This portal and our new customer user group will be a place where we can communicate and share with our customers the challenges we are working on, or have identified and our studying.  Even more importantly, we can also get direct feedback on where and how we can improve.

    2) Collaboration 

    Connexient is a customer-driven company, and collaboration with our customers is a core goal.   We have always believed that in order for MediNav to be successful, we must work together with them.   That was true during the initial deployment stage of MediNav, and it is even more important after launch that we collaborate to achieve solution success.

    Today, for most of our customers, this will be focused on sharing knowledge, ideas, insights and best practices on marketing and simple Web 2.0 integrations that will increase awareness and adoption by patients and visitors.  For some customers, we will do the same for more sophisticated integrations with EHR systems such as Epic.  The portal will then be place where the trailblazers can make the path easier for those that follow.   Some customers are even moving towards addressing other Enterprise use cases for Indoor Maps and Navigation Services through integrations with asset tracking, facility management, safety & security applications.

    Whatever their goals, we will work to ensure that our customer portal will become a valuable tool and vehicle for helping our customers to achieve them.  

    Getting Started

    So, today is just the starting point.   While we have our ideas, the continued evolution of the portal will be driven by what we hear and learn from our customers,   We are eager to start this next stage of the journey to improve Patient Experience and drive innovation and efficiency with MediNav! 

  • Connexient Becoming a Critical Layer in IOT Technology Stack for Smart Buildings

    NEW YORK, NY (January 9, 2018) – Connexient and Riverside Acceleration Capital have closed an investment and partnership to boost Connexient’s growth and leadership position in Enterprise Digital Wayfinding, Mapping and Indoor Navigation Services. Connexient’s existing investors also contributed to the round.

    Since its launch in January 2015, Connexient’s MediNav™ has become the best-of-breed solution for healthcare, with a rapidly growing client base of 28 healthcare networks. MediNav is more than just a mobile app; it provides all screens digital wayfinding, the world’s most advanced true turn-by-turn indoor navigation, and rich location-based services to enhance patient experience, improve HCAHPS scores and reduce late or missed appointments.

    “Connexient pioneered and defined a new space for Enterprise Indoor Mapping, Navigation and Location Services,” said Riverside Acceleration Capital Managing Director Jim Toth. “We share their vision for how this will become a new critical layer in the Enterprise IT stack for IOT in Smart Buildings that will drive efficiency and transformation in large, complex facilities. More importantly, they have proven their ability to execute and deliver this Platform-as-a-Service at scale, with over 60M SF and counting.”

    Riverside Acceleration Capital provides funding to accelerate growth through sales investment, product evolution, and expansion into new markets. Riverside Acceleration Capital is a long-term partner with the resources to support companies across their entire lifecycle. It is part of The Riverside Company, a global investment firm with more than $7 billion in assets under management, and 30 years of knowledge and experience growing small businesses.

    “We are delighted to join the Riverside family,” said Mark Green, CEO and Co-founder at Connexient. “Their combination of deep resources and expertise in healthcare is a tremendous value add. Riverside’s long term vision and deep capital base further enables Connexient to meet the needs of our clients and seize this enormous market opportunity.”

    About Connexient:

    Connexient (www.connexient.com) provides innovative Indoor Mapping, Navigation and Location-based Services for Enterprises with large, complex buildings and campuses. The MediNav Navigator Edition Patient Experience solution helps hospitals and healthcare networks to increase customer satisfaction and loyalty, reduce missed or late appointments and improve HCAHPS scores.

    More than just a mobile app, Connexient’s mission and vision is to navigation-enable Enterprise IT. The Connexient Mobile Application SDKs and Web APIs enable its clients to integrate its rich, navigation quality indoor maps and location-based services across Enterprise IT in areas such as asset tracking, staff and patient flow, facility management, safety and security and more, with use cases that bring compelling value to users and direct ROI in capturing lost revenue, reducing costs and increasing operational efficiency and intelligence.

    About Riverside Acceleration Capital:

    Riverside Acceleration Capital (RAC) provides flexible growth capital to expansion-stage B2B software and technology companies, though an investment structure that maximizes alignment while minimizing dilution. RAC is part of The Riverside Company, a global private equity firm with $7.3 billion in assets under management. Riverside makes control and non-control investments into growing businesses valued up to $400 million.
    www.riverside.ac

     

    CONNEXIENT CONTACT:

    Sarah Stabile

    This email address is being protected from spambots. You need JavaScript enabled to view it.

    646.453.9453

  • True Turn-by-Turn Indoor Navigation and Digital Wayfinding to Enhance Patient Experience and Increase Efficiency

    NEW YORK, NY (January 15, 2018). Connexient announced today that MediNav Navigator Edition 2.0has been launched at Froedtert & the Medical College of Wisconsin Froedtert Hospital in Milwaukee, WI. The MediNav system provides rich indoor maps, true turn-by-turn indoor navigation and location-based services to enhance the patient experience, reduce missed or late appointments and improve operational efficiency.

    Connexient’s MediNav is the market leading Digital Wayfinding and Indoor Navigation solution for Healthcare, with over 40 hospitals. MediNav solves the challenges of patient and visitor wayfinding with comprehensive directories and rich indoor maps, true turn-by-turn indoor navigation, “All Screens” support across Kiosk, Web and Mobile, and outdoor + indoor wayfinding that powers popular features like Parking Planner and My Car location saver.

    “We are excited to announce the launch of MediNav at Froedtert Hospital,” commented Mark Green, Connexient CEO and Co-Founder. “Enterprise Indoor Navigation and Digital Wayfinding can have a major positive impact for patients, visitors and staff alike at facilities of the size and complexity of Froedtert Hospital. The Froedtert & MCW health network is a leader among our clients in understanding and leveraging the value of MediNav to drive innovation.”

    “The Froedtert & MCW health network is using technology in many ways to transform health care. With MediNav , we can enhance the experience of patients and visitors to our academic medical center campus,” said Mike Anderes, president of Inception Health, the health network’s digital health arm. “MediNav’s digital app for smart phones will simplify wayfinding for patients and visitors from the moment they leave home until they arrive at their clinic appointment. Over time, as we fully integrate the technology with appointment scheduling and reminders, we expect to improve productivity and operational efficiency for our staff as well.”

    About Connexient

    Connexient (www.connexient.com) provides innovative Indoor Mapping, Navigation and Location-based Services hospitals and healthcare networks with large, complex buildings and campuses. The MediNav Navigator Edition Patient Experience solution helps to increase customer satisfaction and loyalty, reduce missed or late appointments and improve HCAHPS scores.

    More than just a mobile app, Connexient’s mission and vision is to navigation-enable Enterprise IT. The Connexient Mobile Application SDKs and Web APIs enable its clients to integrate its rich, navigation quality indoor maps and location-based services across Enterprise IT in areas such as asset tracking, staff and patient flow, facility management, safety and security and more, with use cases that bring compelling value to users and direct ROI in capturing lost revenue, reducing costs and increasing operational efficiency and intelligence.

    About Froedtert & the Medical College of Wisconsin

    The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma Center at Froedtert Hospital, Milwaukee, an internationally recognized training and research center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which also includes four community hospital campuses, more than 1,600 physicians and nearly 40 health centers and clinics, draws patients from throughout the Midwest and the nation. In our most recent fiscal year, outpatient visits exceeded 1.1 million, inpatient admissions to our hospitals were 49,250 and visits to our network physicians totaled 932,000. For more information, visit  froedtert.com.

  • image.png

    Today, Connexient marked a major milestone in our evolution by joining the Epic App Orchardto drive innovation and transformation in Patient Experience together with our forward leaning clients.

    Connexient has long advocated for a new model of Patient Experience that weaves Digital Wayfinding, Navigation and Location Services together with EHR platforms and appointment scheduling applications to create a seamless “home to appointment” user experience via the smartphone to create the following patient workflow experience.

    The idea is simple: connect the dots to reduce stress, improve patient experience and reduce missed and late appointments, all while lessening the impact on staff who must provide wayfinding assistance. As we go forward, this can provide both predictive and real-time visibility to healthcare networks on their inbound appointment flow to optimize the use of personnel and resources.

     

    But this vision is not one that we can achieve alone.   To be realized, it requires:

    1. integration with EHR platforms and applications that manage appointments, patient care queues and clinical workflow;
    2. and innovation-minded healthcare networks eager to implement the  clinical and operational workflows to support it.

    That is why Connexient is proud to announce that we have joined the Epic App Orchard and are working to connect MediNav with the Epic's MyChart mobile application. We will start with two basic approaches:

    1. Deep Linking between the MyChart White Label App and the MediNav White Label App
    2. Side-by-side integration between the MyChart and MediNav Mobile Libraries within the primary health system mobile application.

    But these are just the first steps on a path that we are confident will yield over time not only innovation and transformation in Patient Experience, but also significant improvements in Enterprise visibility and efficiency in managing patient flow and clinical resources.

    We've talked about some of these future use cases recently in these blogs:

    and how they fit into Gartner's framework for the "Real Time Health System."

    So, if you are a healthcare network interested in learning more about how you can achieve these benefits for your patients and your organization, please contact us!

    Epic and MyChart are registered trademarks of Epic Systems Corporation.

    MediNav is a registered trademark of Connexient, Inc.

    So, if you are a healthcare network interested in learning more about how you can achieve these benefits for your patients and your organization, please contact us!

    Contact Us

  • Company Leads the Healthcare Vertical following Capital Raise and Double-digit Growth in FY17

    NEW YORK (March 6, 2018) – Connexient, the healthcare leader in enterprise digital wayfinding, mapping and indoor navigation services begins rolling out its new and improved software version, MediNav Navigator 3.0.

    Connexient’s MediNav™ Wayfinding and Patient Experience solution helps hospitals and healthcare networks to increase customer satisfaction and loyalty, reduce missed or late appointments and improve HCAHPS scores.

    The new MediNav Navigator 3.0 release is the most advanced indoor mapping and navigation solution available for hospitals, with the following product enhancements:

    • Synchronized Audio and Visual Prompts
    • “Nearest Me” feature
    • Route Distance Countdowns
    • Visual Landmark Photos
    • Multi-Campus Maps in Single Mobile Application

    Connexient has proven its dominant position in the healthcare vertical with major clients such as: Hackensack Meridian Health, NIH Clinical Center, Froedtert Hospital, Memorial Hermann Health System, Mercy Health, and UAB Medicine to name a few.

    “We ended 2017 on a very positive note with 28 health system contracts, representing over 45 hospital locations and a total of 60 million square feet mapped,” said Connexient CEO and Co-founder, Mark Green. “We are very proud to be working with some of the most innovative health systems in the country, who are leveraging digital wayfinding and location-based services to improve the experience of their patients, visitors and even staff. The Riverside financing and partnership will help us continue our double-digit growth.”

    Connexient completed a Series A financing with Riverside Acceleration Capital, which is part of the Riverside Company, a global investment firm with more than $7B in assets under management. Riverside’s long term vision and deep capital base further enables Connexient to meet the needs of their clients and seize this enormous market opportunity.

    # # #

    About Connexient

    Connexient (www.connexient.com) provides innovative Indoor Mapping, Navigation and Location-based Services hospitals and healthcare networks with large, complex buildings and campuses. The MediNavTM Navigator Edition Patient Experience solution helps to increase customer satisfaction and loyalty, reduce missed or late appointments and improve HCAHPS scores.

    More than just a mobile app, Connexient’s mission and vision is to navigation-enable Enterprise IT. The Connexient Mobile Application SDKs and Web APIs enable its clients to integrate its rich, navigation quality indoor maps and location-based services across Enterprise IT in areas such as asset tracking, staff and patient flow, facility management, safety and security and more, with use cases that bring compelling value to users and direct ROI in capturing lost revenue, reducing costs and increasing operational efficiency and intelligence.


    MEDIA CONTACT:
    Sarah Stabile
    This email address is being protected from spambots. You need JavaScript enabled to view it.
    646.453.9453

  • eSpatially New York, which blogs about the Geospatial community in New York, wrote an article with an interesting new perspective on the connection between GIS and Geospatial Mapping Technologies for the outdoor world and the revolution of indoor mapping and navigation for the indoor world.    Here are a few clippings and link to the article.

    *********

    As GIS and mapping technologies evolved through the later part of the 20th century focusing mainly on the physical(outdoor)  landscape, the digital mapping of the  built/interior environment continued to focus on the use of AutoCAD/Revit and related CAD technologies.  With exceptions, there were two definitive geographic mapping camps:  Geographic Information Systems (GIS) software vs. Computer Aided Design (CAD) software.   One or the other.  And with little integration of both.

    As both technologies matured, integration between the two computing environments became more common and the lines of division blurred.  New technologies including, but not limited to Global Positioning Systems (GPS), Laser Scanning, Building Information Modeling (BIM), and drones, as well as advancements in 3D modeling and increased desktop and internet capacity aided to the continued integration of the software platforms. GIS and BIM Integration Will Transform Infrastructure Design and Construction is a very recent and quick read from Autodesk charting the path of this flourishing market.

    Fast forward to 2018 and the evolution of indoor wayfinding which leverages many of the components of these same outdoor and indoor mapping concepts.   Based on a similar spatial data model, Wayfinding applications are now found in a wide range of public spaces, educational and industrial campuses, entertainment and athletic venues, buildings, and healthcare facilities.  Offering indoor maps for handheld mobile devices is becoming more and more common, as are digital information kiosk systems in office complex lobbies, and as part of web mapping applications. (It is often recognized that The Americans with Disabilities Act of 1990 (ADA) represented a milestone and was instrumental in helping to make spaces universally accessible and improving wayfinding for all individuals.)

    Connexient

    New York City-based Connexient was formed in June 2012 with the vision that indoor GPS and navigation will become as widespread inside as it is outside.

    With over 60 licensed hospital client sites and a total square footage over 70 million square feet mapped, Connexient is a market leader in healthcare in providing  smart phone based turn-by-turn indoor navigation and all screens digital wayfinding solutions.   Leveraging significant breakthroughs in the ability to implement low cost, navigation quality indoor positioning, users can now expect the same kind of functionality –  intuitive, reliable and accurate maps, directions and turn-by-turn navigation which is commonly available from outdoor world mapping and navigational companies such as Google, Apple and Waze.    The same user experience can be available via a mobile app for any large, complex indoor facility or campus that they enter.  Today, these capabilities are highlighted in Connexient’s flagship product MediNavTM.

    *******

    The co-founders of Connexient, Mark Green and Joe Motta  have over two decades of experience in designing and deploying hospital wayfinding solutions, which at that time was primarily static signage.  The success of these signage systems depended in large part on their skills in indoor mapping, and developing a methodology for conveying complex routing information in simple ways.  But no matter how good the system,  these could not come close to the power of navigation.

    They also worked on deploying kiosks over the years, but these had similar limitations:

    • Can’t take them with you through the large facility you are trying to navigate; and
    • indoor maps and directions often don’t work in facilities and campuses of the size and complexity that are common in the healthcare industry because they simply lack the kind of references like street and route names, exit numbers, etc., that make outdoor maps useful.

    So we started with a simple question”, notes Connexient Chief Product Officer, Geoff Halstead,   “why can’t we have Indoor GPS and Smartphone navigation apps?   And we had a deep conviction that if we figured that out, we could  finally truly solve the problem of getting around hospitals and other very large facilities.”   He adds “But even that is just the tip of the iceberg.   When you look below the surface, you find that there are all kinds of inefficiencies across operations, facility management, safety & security response and more which will benefit from the revolution of Indoor Navigation and Location-based services that is unfolding in large Enterprises across the world.”

    *******

    Read the Article on eSpatially New York

     

     

  • This excellent article in Forbes talks about how the emphasis on great Customer Experience in Retail and Hospitality industries has changed consumer expectations in Healthcare. This trend is driving many healthcare networks to put a big focus on Patient Experience - as evidenced most prominently in the new position of Chief Patient Experience Officer at so many organizations. 

    PX is also important because people’s expectations have been raised in other areas of their lives such as retail and hospitality. I wrote about this last year, saying that most healthcare organizations continue to operate with a provider- and payer-driven approach, when they should be modeling PX after customer experiences in other sectors. Even though people don’t see themselves as customers in a healthcare setting, The Beryl Institute found that patients have come to expect “an experience that treats them in certain ways and acknowledges who they are as people in the process.” The Beryl Institute concludes, “Leading healthcare would be naïve to think they are not being compared to those other experiences people are having.”

    This section is fascinating - and points to just how impact Patient Experience - either positive or negative - can be (emphasis is mine).

    The Beryl Institute asked people what they or someone they knew did as a result of having both positive and negative heathcare experiences. For positive experiences, 73% -- the highest percentage -- responded that they would “continue to use the same doctor or organization.” This suggests that PX has the potential to increase loyalty and influence patient choice.

    The top reported action following a negative experience (76%) was that people said they would tell others – this far outweighed any other response to a negative experience and is similar to the percent of people who say they would share with others about a positive experience (70%). Together these findings indicate that that people are telling the stories about their experience, good or bad, in at least 7 of every 10 healthcare encounters. 

    With that kind of impact, it is not hard to understand why this study by Accenture last year:

    Happy Patients, Healthy Margins

    concluded that ”hospitals that offer a superior patient experience can expect to achieve 50% higher margins - better than they can achieve by cost cutting alone.”

    At Connexient, we have certainly always found the primary driver of the demand for MediNav to be the clear understanding of the negative impact of wayfinding challenges on Patient Experience, and the desire of our Patient-centric, innovation-minded clients to change that. Many of our clients are now moving with us to connect the dots of Digital Wayfinding into their Enterprise applications and overall strategies for deliver outstanding Patient Experience.

    The Beryl Institute concludes:

    “This is perhaps one of the most significant brand opportunities for healthcare organizations today…Healthcare organizations should be asking themselves, ‘What is the story we look to create in the experience we provide and what we want others to tell about us?’.”

    Connexient works hand-in-hand with our clients to make that a story worth remembering - and telling others about!

    Want to learn more about how Connexient can help your healthcare network deliver outstanding Patient Experience?

    Contact Us

  • Milwaukee-based Froedtert & the Medical College of Wisconsin's Froedtert Hospital launched Connexient's MediNav Navigator Edition 2.0, a digital wayfinding and indoor navigation solution.

    The MediNav solution is available on the web and mobile devices as well as via kiosks. It offers comprehensive directories, indoor maps, turn-by-turn indoor navigation and outdoor wayfinding services

    Read the full article on Becker's Health IT & CIO Report.

     

  • Cincinnati's The Jewish Hospital – Mercy Health to helping its patients and visitors navigate its hospital, medical offices and parking area with a wayfinding app that employs Bluetooth Low Energy (BLE) beacons. The technology, provided by Connexient, is helping patients to reach their destinations faster and with less anxiety, says Craig Schmidt, the hospital's VP and chief operations officer. According to Schmidt, the hospital hopes to add other features in the long run, such as push notifications and marketing.

     

    The hospital's Right This Way app is available on smartphones, while three kiosks also provide visitors with location information and assists them if they want to download the app. The system deploys Connexient's MediNav digital wayfinding app.

    Read the full article at RFiD Journal.

  • Indoor Positioning Solutions Guide for the Enterprise

    Today's blog is the first of a series intended to provide Enterprises with: (a) an overview of the major approaches and the best solutions for Indoor Positioning ; and (b) important considerations when evaluating your needs and plan for indoor positioning. Readers interested in a more detailed understanding and discussion may wish to contact us for a consultation and evaluation. 

    b2ap3_thumbnail_CTA-consult-indoor-pos.png

    The Inflection Point is Rapidly Approaching for Indoor Positioning

    As a company dedicated to Indoor Navigation and Location-based Services, Connexient keeps a close eye on anything involving indoor positioning.   We made an early and conscious decision not to get involved in the race to perfect solutions in this area - not because it was not important, but rather because there were plenty of companies both large and small with deep expertise and resources already working on the problem.

    The last couple of quarters have seen two developments that represent quantum leaps forward for indoor positioning.

    1. The embrace of BLE by both Apple and Google

    With the release and characteristically effective promotion of its iBeacon standard, Apple made BLE legitimate and highlighted its strengths. After some further assessment, Google followed suit and has also now fully embraced BLE support in Android 4.2 and 4.3 (JellyBean).

    The key impact of this is now highly accurate, handset-based indoor positioning solutions are available across both iOs and Android.  Moreover, Apple iBeacons are seeing rapid adoption and acceptance in retail, which should put to rest any concerns from other Enterprise verticals.

    2. Apple’s Integration of Indoor Positioning into iOs 8.0

    b2ap3_thumbnail_iBeacon-logo.pngApple announced at their WWDC earlier this year that its own Indoor Positioning technology is now built in to iOs 8.0.This uses handset sensor-fusion technology - with no BLE beacons - from a company called WiFiSlam, which Apple purchased in 2013. We tested WiFiSlam back then and and found it to be quite solid, so it will be very interesting to see how it performs!   While we still believe beacons are part of the reliable solution, the widespread availability of at least baseline indoor positioning in iOs 8 will in our view greatly accelerate user interest in and demand for indoor positioning and location-based services.

    3. Cisco's roadmap for Mobility Services Engine (MSE)

    b2ap3_thumbnail_cisco-logo-med.pngOver the last year, we have been privileged to work closely with Cisco in several different pilots and gain an understanding of their current capabilities as well as their roadmap for the Indoor Positioning performance of Cisco MSE, which is part of the Cisco CMX (Connected Mobile Experiences) platform. Without disclosing any details, which are confidential, what we can tell you is that starting with the just released MSE version 8.0, Cisco is rolling out a credible, comprehensive path over the next 12 - 18 months that will deliver highly accurate and low latency (i.e. high refresh rates) indoor positioning. This will be a true Enterprise solution for not only Indoor Navigation, but the entire range of Indoor location-based services that will drive value and ROI.

    We believe that these three waves of innovation will mark the inflection point in the market for the widespread adoption of Enterprise Indoor Location-based Services.

    Needless to say, we find that to be quite exciting!

    Overview of Indoor Positioning Technologies

    There are four basic approaches to solving the problem of indoor positioning that have been improving and evolving rapidly - and now starting to converge - over the last several years.

    1. WiFi Fingerprinting

    A software only, device-based approach that reads the digital signatures of the WiFi network.

    • Pros: Device-based software only, low cost, easy to calibrate.

    • Cons: Simply not accurate or reliable enough.

    2. Bluetooth Low Energy Beacons / iBeacons

    Simple, low-cost transmitters (“beacons”) that can be placed around a venue. Application software on the device and then be programmed to read these signals to drive a wide range of user interactions and engagement.

    • Pros: Low-cost and maintenance, standard embraced by Apple and now Google.

    • Cons: Beacon infrastructure to maintain, not suitable on their own for wayfinding or navigation.

    3. Handset Sensor Fusion

    This involves accessing data from multiple sensors on the phone such as the compass, gyroscope - in addition to WiFi fingerprinting and/or BLE Beacons - and applying sophisticated algorithms and techniques to "fuse" these together into an optimal estimate of the device's position.

    • Pros:  Device-based software only, low cost, easy to calibrate.

    • Cons:Good for some use cases but not reliable enough on its own for indoor navigation.

    4. Cisco Mobility Services Engine (MSE). A network-based approach that leverages an array of techniques to position all devices connecting or visible to the network, not just smartphones.

    • Pros: A true Enterprise solution, addressing infrastructure security and management..

    • Cons: Accuracy and refresh rates currently suitable only for some use cases.

    Up until recently, these were each separate technologies and strategies for Indoor Positioning. Now they are starting to converge - or at least be used in combination when needed.

    Which Solution is Best for Indoor LBS?

    Well, that depends!   The answer depends on your organizations needs and objectives for Indoor Location-based Services. Connexient develops applications and use cases for Digital Wayfinding and Indoor Navigation that require strong indoor positioning performance, so we will focus there.   Why?  Because these are where the most value for the end user and the highest ROI for the Enterprise can be found.

    Let’s start with defining the three levels of indoor positioning quality that are relevant to our solutions. 

    1. Location-Enhanced Wayfinding.We define this as a solution that can answer the basic question: Where am I? It must do this accurately and quickly enough to be actionable - i.e. a user actively navigating a venue can make useful decisions.

    2. Location-Enhanced Routing.   Here the indoor positioning accuracy and refresh rates are sufficient to be dynamically integrated into route visualization and we can start to actively guide the prompt user actions based on their position and let them know when they are off track.  

    3. Indoor Navigation.  Indoor Navigation is, of course, our Holy Grail.  This requires an very high level of accuracy and refresh for indoor location to support 3 key capabilities:  

      • driving the route visualization - i.e. the camera view of the route;

      • anticipating and prompting for upcoming turns; and

      • providing audio prompts and/or voice direction of navigation.

    Our Take on Indoor Positioning Technologies

    Over the last several years, we’ve been fortunate to have tested all of these various solutions in one way or another, including now in several pilots integrating them with our application. At the end of the day, there are in our view two viable solutions today, with a hybrid, step-by-step approach being the best for Enterprise clients.

    Here’s the what and why.

    1. Handset-based Sensor Fusion + BLE Beacons

    While iBeacons are fine for proximity-based interactions and engagement - whose use cases tend to fit better in retail environments - they are not suitable on their own for wayfinding or navigation. For that, the additional capability of handset sensor fusion is critical to providing continuous accurate and reliable positioning.  The good news is this combined approach, in our testing, is yielding outstanding positioning performance.

    Recommended Solutions

    Pros

    • High accuracy & refresh rates: 1 - 2 Meters, sub-second refresh frequency
    • Flexible:  Can work with WiFi Fingerprinting alone for Android and without any outside inputs where there are gaps in either WiFi or BLE Beacon coverage.
    • Relatively Low Cost:
      • About $50 - $70 per beacon.
      • Annual license fees in addition to Beacon deployment.
    • Easy to install:  Beacons are about the size of a matchbox
    • Easy to Calibrate:  Literally a few hours to a few days depending on the size of the facility.
    • Easy to maintain:  Between 2 - 5 year battery life.Easy to integrate:  both Senion and Polestar have excellent SDKs

    Cons

    • Really must have BLE Beacons to maintain consistent accuracy.
    • In effect a new wireless network to manage
    • Short range - about 20 to 40 meters maximum
    • Low energy:  will not penetrate walls, metal, etc.

     

    The Bottom Line  

    BLE Beacons combined with Handset-based Sensor Fusion is the most accurate, reliable and robust technology solution for Indoor Navigation quality indoor positioning available today - so long as you only need to position smartphones and tablets.

    2.  Cisco Mobility Services Engine (MSE)

    Cisco MSE, which is part of the Cisco CMX platform,  brings an entirely different, network-based approach to indoor positioning.   This is not surprising, of course, since Cisco powers that network.  While the current performance of MSE is not comparable to Sensor Fusion + BLE, there are important advantages to this approach for Enterprise clients, which we will discuss further below.  

     Even more importantly:

    1. the latest MSE 8.0 release - with FastLocate module add-on for 3600 and 3700 APs - is now sufficient for Location-Enhanced Wayfinding;

    2. Cisco is rapidly improving the indoor positioning performance of MSE over the next 12 to 18 months to get to true Indoor Navigation capability; and

    3. Enterprise clients can supplement Cisco MSE today with Handset Sensor Fusion + BLE to get Indoor Navigation quality wayfinding today.

     Here are the key data points.

    Baseline Requirements  

    • MSE v. 8.0
    • 3600 or 3700 Series APs
    • Associated requirements for PI (Prime Infrastucture) version

    Pros

    • Enterprise Solution:  Cisco has and continues to think through and address all the broader Enterprise IT issues of wireless network management, including:
      • Device / Tag management
      • Minimizing or eliminating Interference
      • Security
      • Unified Management
    • Improving Rapidly:  Cisco has laid out a credible and compelling roadmap to rapidly improve indoor positioning - which will include BLE - to accuracy and refresh rates suitable for Indoor Navigation and all other Indoor LBS use cases.
    • Trusted partner:  Organizations can rely on Cisco to deliver Enterprise-grade solutions that address infrastructure management and security.

    Cons

    • Accuracy:  5 - 7 meters - not suitable for indoor navigation, but very useful for Location-Enhanced Wayfinding.
    • Latency:  Starting with MSE 8.0, notifications and refresh rates can be reduced to approximately 10 seconds.
    • Deployment:  Requires high AP density and accuracy is highly dependent on the right density, location, calibration and other factors.
    • Cost:  More expensive than BLE solution - but depends on what AP's and coverage are already in place.

    The Bottom Line

    • Starting with MSE v. 8.0, Cisco CMX is a real option for Enterprise’s seeking to deploy Indoor Positioning solutions for Location-Enhanced Wayfinding.
    • Enterprises that want navigation-quality indoor positioning today should supplement their current Cisco WiFi and MSE infrastructure with Handset-based Sensor Fusion plus BLE Beacons.   
    • Enterprises alternatively can:
      • lay the foundation and address user needs now with stand-alone Indoor Mapping and Digital Wayfinding; and
      • plan their Indoor LBS infrastructure around the Cisco MSE roadmap - starting with MSE 8.0 and 3600 or 3700 Series APs.

    More Information

    Readers that are interested in more information on how BLE Beacons can complement Cisco MSE may be interested to review this blog and other resources on Cisco.com.

    How to Get Started

    So the great news is that any Enterprise which wants to provide anything from Location-Enhanced Wayfinding to true Indoor Navigation can do so right now!   Absolutely, there are considerations and decisions to weigh, and deployments should be carefully planned.  But there are no barriers to starting to leverage Indoor Positioning right now to: 

    1. provide a great Patient Experience;

    2. improve operational efficiency; and

    3. reduce lost revenues.

     For an evaluation and consultation on the best Indoor Positioning solution options for your Enterprise, please contact us.

    b2ap3_thumbnail_CTA-consult-indoor-pos.png

    Contact Connexient for a Free Consultation on Indoor Positioning Solutions

  • The Milwaukee Journal Sentinal published a nice article about MediNav at the Froedtert & the Medical College of Wisconsin.   Here are some excerpts and you can link to the complete article at  bottom.

     

    Randy Pritchard and his wife, Patricia, have had a difficult year, having both dealt with medical issues that required many appointments on the Froedtert & the Medical College of Wisconsin Froedtert Hospital campus. Sometimes, they had to move quickly from one appointment to the next and go from one part of the hospital to another, but the Pritchards are thankful they did not have to worry about finding their way — they use the Froedtert & MCW Finder App.

    “The app guides us to wherever we need to go,” Randy said. “We have a million thoughts running through our minds, so it’s nice to not worry about getting lost, being late to an appointment or not being able to find our parking spot. The app has helped reduce our anxiety, and we have been able to focus on staying positive and calm.”

    The Froedtert & MCW Finder App launched in late 2017. Since then, there have been more than 6,000 downloads and about 125 uses per day. The app provides turn-by-turn directions (powered by Bluedot location technology), detailed indoor maps and location-based services, including a parking planner feature to help you park in the structure closest to your appointment and a car location saver. The app will detect when you have entered a parking garage and prompt you to save your parking location, or it will automatically remember the location for you and guide you back to it later.

    “We were looking for a solution to a big campus problem,” said David Chao, emerging technology principal for Inception Health, the health network’s innovation accelerator. “Historically, health care systems grow and can turn into labyrinths, and we recognized that more physical signs is only part of the answer. We needed a digital solution.”

    Inception Health partnered with Connexient LLC, a leader in digital wayfinding and navigation services in the health care field. The same technology that powers the Froedtert & MCW Finder App is used in 58 hospitals across the country.

    "The Froedtert & MCW health network is using innovative technology in many ways to transform health care,” said Mike Anderes, president of Inception Health. “With the Froedtert & MCW Finder App, we can enhance the experience of patients and visitors to our academic medical center campus with simple wayfinding from the moment they leave home until they arrive at their appointment. Over time, as we fully integrate the technology with appointment scheduling and reminders, we expect to improve productivity and operational efficiency for our staff as well."

    Read the Full Article on the Milwaukee Journal Sentinal Web Site

  • Coming Soon in Navigator v. 3.1:  Meet Me!

    With our Navigator v. 3.0 launch and initial roll-out in our rear view mirror, Connexient is now focused on a busy roadmap of enhancements and innovations in 3.x releases over the next several quarters.    The first of these is a great new feature called Meet Me!

    The Problem

    Anyone that has ever worked in a large, complex healthcare facility knows that just finding a family member or friend - or colleague or co-worker - who is already deep inside a building can be a daunting challenge.   

    The Solution:  Meet Me!

    Our new Meet Me feature - now in internal beta and launching in October, 2018 - will make meeting up fast and easy by sharing either your current location or a designated location that you are headed towards.    

    The initial release will start with a very simple, intuitive and robust initial design.  Going forward, we will be expanding functionality in many ways, including dynamic updates of the other user's location (think Uber), management of opt-in users and groups (e.g. your family, co-workers, etc.), and more.

    The New Era of Location Sharing with MediNav

    This is just the first step into location sharing with MediNav - which will open up a world of new capabilities that can radically improve both Patient Experience and Staff Efficiency.    The size and complexity of healthcare facilities and campuses exerts a negative friction on everything that moves around in them - making things more difficult and stressful for patients, less efficient for staff, more costly for operations.   

    With location-sharing, MediNav can now start to address not only the problem of "wayfinding" - how to get there - but the even more important challenges of how to coordinate and connect dynamically.   In the past, we have called this the "Uberization of the Enterprise."   We are not talking about Uber as a ride sharing service.  Rather, we are referring to Uber as a service that leveraged mapping, GPS, and navigation to create a remarkable new platform for logistics that enabled the transformational services of ride sharing, but reaches far beyond it.

    By adding location sharing into MediNav - and integrating it with other Smart Building and Indoor LBS platforms -  we can help to coordinate the movement of people, assets, equipment - and one day soon perhaps robots - across large, complex facilities and campuses.   Whether it is something as simple as meeting up with a family member or co-worker for a coffee, improving the valet service so the car is ready to pick-up when you arrive,or as complex as transport logistics for vendors and staff, combining location sharing with indoor navigation will create transformational benefits for both users and our Enterprise clients.

    Let the new era begin!

  • Connexient's latest client to go-live with MediNav is Memorial Hermann Health System!   Memorial Hermann Find My Way officially launched this week.   You can learn more and get app download links here:

    This fun marketing video posted on their Facebook page shows how easy and useful the app is - brought to life by the Houston Rockets mascot "Clutch":

    David Bradshaw, Executive Vice President and Chief Strategy Officer at Memorial Hermann said:  “At Memorial Hermann, we recognize that navigating health care can be frustrating. We’ve made it our mission to put the patient first, and that means removing barriers by directly addressing some of the most common complaints – particularly difficulties with wayfinding and parking.”

    Modern Healthcare recently reported on a wave of wayfinding strategies being tested nationwide, as health systems search for solutions to improve the patient experience. “We are excited to be the first health system in Houston to announce this innovative beacon technology, which is just the beginning of a more seamless healthcare experience for our patients and members,” said Bradshaw.

    MHHS Navigation with Off-Route Notification

    Memorial Hermann Find My Way provides patients and visitors guides a patient or visitor from their starting location to their final destination by providing turn-by-turn navigation to: hospital departments; physician offices; points of interest such as ATMs, dining facilities, pharmacies and more. This includes off-route notification and recalculation keeps users on course if they miss a turn.

    MHHS Parking Planner prompt

    Advanced features, such as a parking planner, marks the exact parking location and navigates the user back to his or her car when finished with an appointment or visit.

  • Mercy Health’s Jewish Hospital and Connexient officially announced today the launch of MediNav, branded  as “Right This Way.”   Encompassing Web, Kiosk and mobile turn-by-turn navigation, Right This Way provides a compele solution for digital wayfinding to enhance Patient Experience and assist staff and vendors in their daily wayfinding needs.   We are very proud to have Mercy Health as our latest launched partner, and the first in the mid-west!

    “Right This Way makes it easy for patients and visitors to find their way around the hospital. It offers detail-rich indoor maps, turn-by-turn indoor navigation, parking help and more on cell phones, kiosks and on Mercy Health’s website,” said Pat Davis-Hagens, Mercy Health Central Market President and CEO. “We’re always looking to improve the experience of both our patients and visitors and we launched the app to guide you to the department or room you want to visit, remember where you parked and help reduce missed or late appointments.”

    The Cincinnati Business Courier wrote up a great article about Right This Way with multiple quotes from Craig Schmidt, the Chief Operating Officer of Jewish Hospital.     A few excerpts below and follow the link to read the full article.

    Jewish Hospital's Right This Way mapping system provides step-by-step directions to almost any spot in the facility via a smartphone app.

    The free app is available at the Apple App Store and through Google Play. The mapping system can also be used on a tablet or personal computer via mercy.com/WayToJewish.

  • NEW YORK (CBSNewYork)

    GPS technology has come to an unexpected place – hospitals.  The navigation technology is helping patients and visitors find their way in some really confusing buildings.

    Hospitals are not easy places to find your way around. They can be scary and stressful for many people, making it confusing to find the x-ray department, a clinic, or visit a patient. That’s what Diana Krulik-Bentan faced visiting her father who’d just had kidney surgery.

    “The place is massive… When going to a hospital to visit a loved one, the last thing you want to worry about is navigating a large space,” Krulik-Bentan said.

    Nurse manager Megan Weinman sees the problem all the time.

    “We often see family members lost,” the Hackensack University Hospital manager said.

    That’s less of a problem now, thanks to an indoor navigation system that Hackensack University recently installed. It’s a kind of indoor GPS, but without the satellites.

    “It uses Bluetooth beacons that transmit signals and triangulate your position within two to three feet,” Joe Motta of Connexient.

    The system works through a free downloadable app onto your smartphone… The chief technology officer for hackensack showed me the step-by-step directions the app provides.

    “There are lots of people in this facility, lots of motion, this reduces frustration and confusion,” said Dr. David Reiss of Hackensack Meridian Health.

    CBS2 followed Diana as she navigated her way to her father’s unit. Just like outdoor GPS, it follows your progress, tells you what your next turns are, and even gets you onto elevators and off at the right floor.

    The Connexient system has already been installed at more than 60 hospitals around the country including six of the largest in the Tri-state area. It took a little bit of stress out of Diana’s hospital visits to see her father.

    “The app made it easy to navigate to his room. Took the thinking out of it. It put my mind at ease,” the grateful daughter said.
     
  • The NIH Clinical Center and Connexient celebrated a major milestone this month:  the one year anniversary of the public launch of NIHCC Take Me There!

    This article talks about how MediNav helps thousands of visitors, patients - and staff - get around the 4.3M SF facility, with 20,000 rooms, 13 miles of corridors, 15 outpatient clinics and 93 day hospital stations - as well as the the 340 acre campus.   It also speaks to some of the other advanced use cases in Operations and Safety and Security that are already being addressed - and are opportunities for integrations that Connexient is now working together with the NIH Clinical Center and application partners to implement.

    "Our goal is to get the patient where they want to be when they want to be there," said Eric Cole, chief of the CC Administrative Management Department and lead on the implementation of the app. "In doing so we saw an opportunity to make the hospital safer. With NIHCC TakeMeThere, emergency personnel and first responders can now easily find any room in the facility no matter where it is or if they've ever been there."

     

     

    Go to NIH Web Site to read the full article

  • Smooth sailing: Mobile app makes navigating hospital halls less stressful

    By: Anthony Vecchione 
    February 18, 2019 7:01 am

     

    Trying to find a patient room or a certain hospital department, particularly in facilities with many buildings, can be frustrating. So some of the state’s top health systems have turned to GPS technology to help patients and family members navigate their way through large hospitals.

    Earlier this month Hackensack Meridian Health went live with MediNav GPS from Connexient at its flagship Hackensack University Medical Center.

    MediNav will be integrated with Epic Systems Corp.’s MyChart software within the HMH Well mobile app. That functionality will also enable users to access lab results, appointment dates, medications and immunization history.

    The health system will roll out the technology at Jersey Shore Medical Center next month and eventually at all of the hospitals in the HMH network.

    Kunle Modupe, vice president of Hospitality Services at Hackensack Meridian Health, said the decision to adopt GPS technology was based on feedback from patients and research that revealed that navigating through a hospital maze was challenging.

    “All the comments and complaints from patients about the difficulties navigating the building have been reduced since we implemented the GPS technology,” Modupe said.

    ‘You can get lost pretty quickly’

    The way Mark Green, CEO and co-founder of Connexient explains it, the company has created a navigation technology similar to how you would use to Google directions from your car except this can be used inside a large complex or building like a hospital.

    “Think of it like indoor GPS for patients,” said Green.

    Users download the app to their smartphone. When they enter the hospital building they get a blue dot on an indoor map that gives them turn-by-turn, step-by-step directions to a room, cardiology or radiology departments or anywhere else they want to go in the hospital.

    “You can get lost pretty quickly inside a large hospital. It’s all about trying to improve the patient experience, reduce the levels of stress and anxiety whether you’re a patient or a family member going to visit a patient.” said Green.

    In addition to indoor mapping, a feature called parking planner helps users with another challenge — figuring out what to do with their cars. The app recommends the best parking location based on the user’s indoor destination and then provides directions and navigation to help them get to that exact garage or lot.

    “When they arrive in the parking garage they get the blue dot navigation from the moment they get out of their car in the parking garage and it navigates them to their appointment,” said Green. A find-my-car feature saves the parking spot inside the app and when they’re done, provides the blue dot turn-by-turn navigation back to the car.

    Read the Rest of the Article on NJBIZ

     

  • Orthopedics This Week published an article this week discusssing the launch and success of Connexient's MediNav at Froedtert Hospital and the Medical College of Wisconsin.

    Connexient LLC, known for its navigation-enable Enterprise Information Technology, recently launched its turn-by-turn indoor navigation and digital wayfinding application, the MediNav Navigator Edition 2.0., at Froedtert Hospital & The Medical College of Wisconsin in Milwaukee, Wisconsin.

    According to a press release, the MediNav system not only provides detailed indoor maps, but also true turn-by-turn indoor navigation and location-based services that can help reduce missed or late appointments and improve operational efficiency.

    Connexient’s MediNav is currently used in over 40 hospitals. It comes with “All Screens” support across Kiosk, Web and Mobile and includes features like Parking Planner and My Car location saver. MediNav automatically detects the user’s arrival in the garage and presents a customized welcome screen.

    In addition My Car Saver prompts the user to save their parking location or it will automatically remember it for you and then provide one-touch option to navigate back to it after the visit is over.

    "Enterprise Indoor Navigation and Digital Wayfinding can have a major positive impact for patients, visitors and staff alike at facilities of the size and complexity of Froedtert Hospital. The Froedtert & MCW health network is a leader among our clients in understanding and leveraging the value of MediNav to drive innovation,” Mark Green, Connexient CEO and Co-Founder said in the release.

    Mike Anderes, president of Inception Health, the health network's digital health arm, added, "MediNav's digital app for smart phones will simplify wayfinding for patients and visitors from the moment they leave home until they arrive at their clinic appointment. Over time, as we fully integrate the technology with appointment scheduling and reminders, we expect to improve productivity and operational efficiency for our staff as well."

    David Chao, emerging technology principal of Inception Health told OTW that they found MediNav when searching for a solution to tackle their large campus situation. Working with other health systems, they took a Shark Tank style approach and narrowed down potential vendors to 30 to 8 and to 3. And MediNav was the one that stood out the most.

    Chao said,” Connexient as a whole fit the mold for us because they specialize in primarily healthcare. We also appreciated the fact that MediNav was much more than just a wayfinding solution. It is a nice gateway to integrate in more services.”

    Geoff Halstead, chief product officer, told OTW, “It is still early stage but responses have been fantastic so far. We are getting people to where they need to go and ultimately isn’t that what it is about?”

    He explained that the key to the technology is Bluetooth Low Energy Beacons and handset sensor fusion technology.

    “I kind of like to think of it as Google maps for the enterprise. The star is global navigation that allows you to navigate throughout the building but it has other patient focused features,” Halstead said.

    He added that in the long term they plan on using the technology for facilities management and safety and security, not just patient services.

    CONTACT:
    Sarah Stabile
    Hi-Impact
  • Last week saw the launch of MediNav at the National Institutes of Health as NIHCC Take Me There.  This was, of course, an exciting milestone for Connexient in many ways, and there were many things that were unique and significant in our product evolution. But these are the ones that stand out.

     

    Scale and Complexity

    Size really does matter! The NIH Clinical Center has some three and a half million square feet under one roof, in which we mapped over 6,000 rooms and deployed over 950 beacons. We learned a lot and developed many new tools and techniques to deliver reliable, robust facility wide navigation at this scale.

    And that is a good thing since we now have multiple deployments in process that are even larger!

    Introducing the MediNav Web Version

    The NIH also represents our first launch of the new MediNav Web Version. This is an incredibly important part of the overall solution, enabling users to pre-plan a visit before they leave. It also helps to drive awareness and adoption of the mobile app with our Send to Phone and Print features.

    We will have a lot more to say and show about the Web version in next week’s blog.

    Multi-modal Campus Navigation

    The NIH spans 322 acres and has over 70 buildings. For visitors to the NIH Clinical Center, getting into and across this campus is a very big wayfinding challenge in itself. Connexient built custom map layers with our Google Maps for Work partnership to support intelligent routing for patients and visitors to the right gate and then on to the correct parking lot.

    We also added a Shuttle Van Tracker that lets users see exactly where their shuttle van is and when it is arriving to the closest stop.

    And next month we will add even more:

    • Campus Entry Wizard. This will guide users by their type – staff, vendors, patients & visitors to the right gate and parking.  We will even address time-based restrictions, such as knowing when a gate is closed.
    • Pedestrian Navigation. Now users will also be able to get walking routes and navigation to any building on the campus.


    Our Most Sophisticated Navigator Yet

    We were also able to develop and refine important new features that push us forward in delivering true turn-by-turn navigation.

    • Off-route notification and recalculation. When you miss a turn, we let you know! And then get you back on track.
    • Voice and Audio Prompts. This is amazingly useful for navigation, letting you focus more on what is ahead and less on the screen.
    • Enhanced Outdoor – Indoor Transitions. Our new outdoor BLE beacons enable us to provide a instant and seamless transition when entering and exiting the building.

    And we are still learning and evolving. Stay tuned as we release new features later this summer!


    Operational Use Cases

    For the 40,000 plus people that work at the NIH, navigating the campus and Clinical Center is not an abstract problem. It brings challenges on a daily basis that have a direct impact on productivity. That’s why all 40,000 staff members are in the NIHCC Take Me There application, and all 6,000 rooms are navigation-enabled.

    But we also added a new feature for Facility Management that we think will be a hit with all of our clients: a location-smart issue reporter. In a building the size of the NIH Clinical Center, there is a lot of maintenance required. But knowing where there are issues and then directing housekeeping or maintenance staff to get there can be daunting.

    With MediNav, the NIHCC can now crowd-source issue reporting. Any staff member can quickly submit an issue ticket with a couple of taps , attach a photo and comments, and have that sent to the housekeeping and maintenance staff with an exact map of its location.

    The Road Ahead

    These first operational use cases are a great example of something we have always believed and now are seeing come to reality not just at the NIH but across all of our clients: Patient Experience is just the starting point. Once rich indoor maps, navigation and location-based services are deployed in a large, complex facility, they will, over time, be applied to address many other use cases that drive compelling value and ROI. Connexient is dedicated to delivering that value to its clients, and is moving down the path together with them to realize this vision.

    We’ll have more to say on that in blogs to come!

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Connexient LLC

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