A very interesting article in MedCity News this week on how digital transformation is driving Healthcare innovation and improvements in many different areas thanks to our partners at Avia Health Innovation. This excerpt below focuses on how Memorial Hermann Health System, is working with Connexient to improve how they connect and guide visitors with Indoor Navigation and Digital Wayfinding.
Connecting to the Consumer
Smartphones have changed the way consumers communicate with the world around them, from ordering takeout to hailing taxis to connecting with friends. Now that the majority of patients carry smartphones, hospitals are searching for new methods to better connect and guide them.
Memorial Hermann Health System, based in Houston, recognized that patients could easily map routes from school to work or play, but had trouble with another important destination: navigating within hospitals.
Visiting the hospital is stressful enough, and labyrinthine buildings, multiple walkways, and enormous parking garages can make people lost, late, and frustrated. Physical signage and information desks are valuable but not always sufficient tools. An estimated 40% of patients and visitors depend on staff to find their way around and decision makers at Memorial Hermann leaders saw an opportunity to increase staff efficiency and on-time appointments.
The nonprofit has mapped out a win with Connexient’s MediNav. This solution, which will soon be piloted at its Memorial Hermann Memorial City Medical Center in west Houston, provides a Google Maps-like navigation experience, helping patients, visitors, and staff get where they’re going with ease. MediNav provides a consistent user interface (UI) across mobile, web, kiosks, and digital signage to ensure that patients and visitors can access vital information anytime, anywhere.
Additionally, Connexient offers location-based tracking, reporting, and analytics for real-time visibility into the location and status of patients, visitors, vendors, and staff. This intelligence provides plenty of ideas for future process improvements at the health system.