Cincinnati's The Jewish Hospital – Mercy Health to helping its patients and visitors navigate its hospital, medical offices and parking area with a wayfinding app that employs Bluetooth Low Energy (BLE) beacons. The technology, provided by Connexient, is helping patients to reach their destinations faster and with less anxiety, says Craig Schmidt, the hospital's VP and chief operations officer. According to Schmidt, the hospital hopes to add other features in the long run, such as push notifications and marketing.
The hospital's Right This Way app is available on smartphones, while three kiosks also provide visitors with location information and assists them if they want to download the app. The system deploys Connexient's MediNav digital wayfinding app.
Mercy Health’s Jewish Hospital and Connexient officially announced today the launch of MediNav, branded as “Right This Way.” Encompassing Web, Kiosk and mobile turn-by-turn navigation, Right This Way provides a compele solution for digital wayfinding to enhance Patient Experience and assist staff and vendors in their daily wayfinding needs. We are very proud to have Mercy Health as our latest launched partner, and the first in the mid-west!
“Right This Way makes it easy for patients and visitors to find their way around the hospital. It offers detail-rich indoor maps, turn-by-turn indoor navigation, parking help and more on cell phones, kiosks and on Mercy Health’s website,” said Pat Davis-Hagens, Mercy Health Central Market President and CEO. “We’re always looking to improve the experience of both our patients and visitors and we launched the app to guide you to the department or room you want to visit, remember where you parked and help reduce missed or late appointments.”
The Cincinnati Business Courier wrote up a great article about Right This Way with multiple quotes from Craig Schmidt, the Chief Operating Officer of Jewish Hospital. A few excerpts below and follow the link to read the full article.
Jewish Hospital's Right This Way mapping system provides step-by-step directions to almost any spot in the facility via a smartphone app.
The free app is available at the Apple App Store and through Google Play. The mapping system can also be used on a tablet or personal computer via mercy.com/WayToJewish.
For the 4th consecutive year, FIRA Barcelona has chosen Connexient's Indoor Positioning partner Pole Star as the official provider for the indoor location services during the Mobile World Congress - 27 February - 2 March 2017.
Connexient sends our congratulations for this achievement!
This video nicely illustrates how Pole Star works within Connexient's MediNav solution.
Three years ago, administrators at the University of Alabama at Birmingham (UAB) Medicine decided to tackle the issue of patients and visitors getting lost on its immense campus. They started a wayfinding task force to look for solutions that could reduce missed or late appointments, boost patient satisfaction, and prevent visitors from stopping employees to ask for directions during work hours.
This recent article in Modern Healthcare tells the story of how UAB Medicine selected Connexient after reviewing dozens of solutions and how MediNav will help them solve not just patient and visitor experience challenges, but improve operational efficiency and other Enterprise goals.
The U.S. News and World Report caught wind of the rapidly growing trend of indoor navigation and digital wayfinding in Healthcare - and Connexient's role in driving it! The article discusses Connexient's deployments at Atlantic Healthcare and the National Institutes of Health Clinical Center as well as the broader trend.