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HOUSTON (May 11, 2017) –Memorial Hermann Health System has announced the launch of Memorial Hermann Find My Way, a digital wayfinding app aimed at improving the patient experience while reducing late and missed appointments. The app currently features navigation for Memorial Hermann Memorial City Medical Center, with plans to expand to other locations throughout the System in the near future.
“At Memorial Hermann, we recognize that navigating health care can be frustrating. We’ve made it our mission to put the patient first, and that means removing barriers by directly addressing some of the most common complaints – particularly difficulties with wayfinding and parking,” said David Bradshaw, Executive Vice President and Chief Strategy Officer at Memorial Hermann.
Modern Healthcare recently reported on a wave of wayfinding strategies being tested nationwide, as health systems search for solutions to improve the patient experience. “We are excited to be the first health system in Houston to announce this innovative beacon technology, which is just the beginning of a more seamless healthcare experience for our patients and members,” said Bradshaw.
Find My Way is powered by Connexient, whose MediNavTM solution has been deployed at over two dozen major health systems across the country. The beacon, blue dot technology guides a patient or visitor from their starting location to their final destination by providing door-to-door directions for: hospital departments; physician offices; points of interest such as ATMs, dining facilities, pharmacies and more; and even the most convenient parking location based on the appointment location inside the facility. Advanced features, such as a parking planner, marks the exact parking location and navigates the user back to his or her car when finished with an appointment or visit.
“We are delighted to announce Memorial Hermann as the first health system in Texas, and 24th in the nation, to select MediNav as its wayfinding solution of choice,” said Mark Green, Connexient CEO and Co-Founder. “The System has been a long-time leader in innovation and technology. This digital strategy exemplifies its commitment to patient experience and healthcare transformation.”
Memorial Hermann Find My Way is currently available as a free download in the App Store for IOS and Google Play for Android.
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About Memorial Hermann Health System
A fully integrated health system with more than 250 care delivery sites throughout the greater Houston area, including a nationally acclaimed Accountable Care Organization, Memorial Hermann is committed to delivering safe, high-quality, patient-centered care and offers world-class clinical expertise, innovation and cutting-edge technology to all patients, including its Health Plan members. The system, with its exceptional affiliated medical staff and more than 25,000 employees, provides compassionate, superior service while advancing health in Southeast Texas. Learn more about Memorial Hermann Health System.
Connexient provides innovative Indoor Mapping, Navigation and Location-based Services hospitals and healthcare networks with large, complex buildings and campuses. The MediNavTM Navigator Edition Patient Experience solution helps to increase customer satisfaction and loyalty, reduce missed or late appointments and improve HCAHPS scores. More than just a mobile app, Connexient’s mission and vision is to navigation-enable Enterprise IT. The Connexient Mobile Application SDKs and Web APIs enable its clients to integrate its rich, navigation quality indoor maps and location-based services across Enterprise IT in areas such as asset tracking, staff and patient flow, facility management, safety and security and more, with use cases that bring compelling value to users and direct ROI in capturing lost revenue, reducing costs and increasing operational efficiency and intelligence. Learn more about Connexient.
(NEW YORK, NY and CINCINNATI, OH; April 12, 2017) - Connexient and The Jewish Hospital - Mercy Health announced today the launch of the “Right This Way” app to make it easier for patients and visitors to find their way around the hospital, remember where they parked and more.
Search “Right This Way: The Jewish Hospital” for both Apple and Android devices to download the app or access it from Mercy.com at https://www.mercy.com/cincinnati/locations/hospitals/the-jewish-hospital/wayfinding.
Mercy Health – Cincinnati is the first health system in Greater Cincinnati to launch this innovative wayfinding solution which is like an “Indoor GPS” for hospitals and runs on Connexient’s MediNav platform.
“Right This Way makes it easy for patients and visitors to find their way around the hospital. It offers detail-rich indoor maps, turn-by-turn indoor navigation, parking help and more on cell phones, kiosks and on Mercy Health’s website,” said Pat Davis-Hagens, Mercy Health Central Market President and CEO. “We’re always looking to improve the experience of both our patients and visitors and we launched the app to guide you to the department or room you want to visit, remember where you parked and help reduce missed or late appointments.”
“We are honored to announce Mercy Health as a new client,” commented Mark Green, Connexient CEO and Co-Founder. “Its commitment to both innovation and delivering outstanding patient experience makes Mercy Health an ideal partner as we continue to expand and enhance MediNavTM as the best-of-breed Indoor Navigation and Digital Wayfinding solution for healthcare.”
Powered by Bluetooth Low Energy Beacons and sophisticated handset sensor fusion technology, MediNavTM Navigator v. 2.0 is the most advanced indoor navigation solution available for hospitals, with rich features that solve real world problems:
Connexient (www.connexient.com) provides innovative Indoor Mapping, Navigation and Location-based Services hospitals and healthcare networks with large, complex buildings and campuses. The MediNavTM Navigator Edition Patient Experience solution helps to increase customer satisfaction and loyalty, reduce missed or late appointments and improve HCAHPS scores. More than just a mobile app, Connexient’s mission and vision is to navigation-enable Enterprise IT. The Connexient Mobile Application SDKs and Web APIs enable its clients to integrate its rich, navigation quality indoor maps and location-based services across Enterprise IT in areas such as asset tracking, staff and patient flow, facility management, safety and security and more, with use cases that bring compelling value to users and direct ROI in capturing lost revenue, reducing costs and increasing operational efficiency and intelligence.
Mercy Health - Cincinnati makes advanced, compassionate, quality healthcare easy to help you be well in mind, body and spirit. Mercy Health – Cincinnati has been serving Greater Cincinnati for more than 160 years and provides an integrated network of leading physicians, compassionate caregivers, comprehensive services and exceptional care at more than 180 locations across the region. The Mercy Health – Cincinnati network of care includes five award-winning hospitals, senior living communities, primary care and specialty physician practices, outpatient centers, social service agencies, fitness centers and a variety of outreach programs. Mercy Health - Cincinnati hospitals have earned national Truven Health Analytics’ 100 Top Hospitals honors more times than all other Cincinnati hospitals combined, placing them among the best hospitals in the nation. Truven has also named Mercy Health - Cincinnati as one of the nation’s Top 15 health systems three years in a row and it is the only health system in Cincinnati to earn this honor. Mercy Health – Cincinnati is part of Mercy Health, the largest health system in Ohio and fourth largest employer. To learn more visit, mercy.com and engage in the conversation via Mercy Health - Cincinnati’s social media channels (@mercy_health on Twitter and Mercy Health - Cincinnati on Facebook).
Contact for Mercy Health: Nanette Bentley
Contact for Connexient: Rachel Kessler, Kessler Communications, LLC
STAMFORD, CT/January 10, 2017 – Stamford Health today announced that the Stamford Health Find My Way application has been downloaded nearly 1,500 times. This mobile application not only helps patients and visitors navigate to the new Stamford Hospital, but also helps them quickly find and locate their final destination inside the hospital.
“Working with Connexient’s Medinav™ mobile platform, we created intuitive, GPS-driven indoor maps that provide turn-by-turn direction and location-based content within the hospital,” said John Rossi, Executive Director, Information Services & Security at Stamford Health. “The wayfinding application helps visitors and patients easily identify and navigate to internal points of interest including key departments, the cafeteria, gift shop, ATMs, elevators, restrooms and stairways.”
Downloadable from the iTunes and Google Play stores, Find My Way features Stamford Health’s physician directory to provide quick access to phone numbers and location information. There are also direct links to bill pay, patient portals and Stamford Health’s Facebook and Twitter feeds. Additionally, information and directions to the extensive artwork collection within the hospital is available through the mobile application.
You can learn more about the Stamford Health Find My Way App on at https://www.stamfordhealth.org/new-hospital.
Stamford Health is a not-for-profit healthcare system in lower Fairfield County. The system provides inpatient, outpatient and ambulatory services through Stamford Hospital, a 305-bed acute care tertiary hospital; Stamford Health Medical Group, a partnership of primary and specialty care physicians; Stamford Hospital Foundation; and a diverse and growing number of retail and ambulatory locations across the region. Stamford Health is affiliated with the NewYork-Presbyterian Healthcare System and is a major teaching affiliate of the Columbia University College of Physicians and Surgeons. Stamford Health’s Carl and Dorothy Bennett Cancer Center is a member of the Dana-Farber/Brigham and Women’s Cancer Care Collaborative. Stamford Hospital received Magnet® Designation for nursing excellence in 2016, and the Planetree Distinction Award for Leadership and Innovation in Patient-Centered Care in 2014. For more information, visit StamfordHealth.org. Like us on Facebook and follow us on Twitter.
Christina Scott / Melissa LoParco
Catalyst Marketing Communications